Why is it that upmarket shops suck?

jamoor

jamoor

jamoor

Soldato
Joined
22 Jun 2005
Posts
9,068
Location
Nottinghamshire
Why is it that the more upmarket a place is the more it sucks ***

I bought a suit from marks and spencer which was poor quality, argued with the manager for 15 mins, then just gave up and went to Burton. Not going to set foot in M+S ever again, they can shove their merchandise.

Bought a food processor from Netto about 3 months ago, used it a couple of times and it doesnt really chop properly, took it back to the store without the reciept, assistant didnt even bother looking at it and gave a cash refund.

Mercedes Benz - couldnt even read a piece of paper with the order for a car on, ordered a car end of July for the new registration, they had the car sitting in stock on the 10th of August, the order said that we wanted the 8 seater, what do they have waiting for us when we went to collect? a damn 6 seater. This dealer was 60 miles away from our house, we have about 5 which are closer, we obviously went to the closest first, chose a car called them on the next working day (it was saturday) to order the car we wanted, tried to get put through to the salesman, called them once, he was busy will call you back within an hour, did this twice again and called up a dealer that wasnt part of the same group of dealers, the nearest of which was 60 miles away.

Costco - bought 100 dvd-rs from them, found out that they werent in fact made by the company I thought they were, they were ritek instead of maxell, they took it back and gave me a cash refund.

Argos - returned all sorts back without hassle.

Sainsburys - 26" LCD broke after 6 months of ownership, took it back and with only a minor hassle, got a refund (the assistant didnt know if you needed a box or not to refund it)

Just goes to show who does and doesnt deserve your business :rolleyes:
 
We've just got a new Waitrose (the most northerly in Britain, watch out - they're invading!) replacing Morrisons. Whenever I pop in to get something they never have it. Very annoying.

Waitrose - why don't you sell toasted teacakes?!

Alex
 
So hang on..

You had trouble with M&S - who aren't even upmarket!

So now you think every upmarket company (which M&S aren't, I say again) are rubbish?

Based on experience of one company?

Who - again - aren't an upmarket firm?

yyyyyyyyyyyyyyyyyyeh nice one
 
Mohinder said:
So hang on..

You had trouble with M&S - who aren't even upmarket!

So now you think every upmarket company (which M&S aren't, I say again) are rubbish?

Based on experience of one company?

Who - again - aren't an upmarket firm?

yyyyyyyyyyyyyyyyyyeh nice one
Click to expand...

They are kinda upmarket arent they, as I said previously more than Burton.

What about Mercedes Benz then :P

In my experience cheap and cheerful always wins.
 
It more than likely is just dependant on the attitude of the person who serves you, most organisations always have people willing to go the extra mile to help out, and there are always the complete opposites aswell. I wouldn't put it down to entire companies. Not that I'd ever return to a shop if they acted in a manner I considered out of order.
 
mercedes dealers are hit and miss from what i've seen from my parents. Sometime they bend over backwards, other times they won't even give you the time of day.
 
Completely agree, but it tends to be the smaller, local stores who give the best service. Our Argos, (small) Sainsbury, high street hardward shop etc. never a problem.

M&S think that they're doing you a favour by breaking off a conversation long enough to serve you. Tesco - don't get me started. Any DIY hell hole - don't go there.

John Lewis, though, seem to go that extra bit to get you what you want and I've never had a single problem with Waitrose.

By the way, Ashmores in Bicester if anyone is near there is the best shop in the universe. A real old fashioned hardward shop where the men wear brown warehouse coats and the women make the tea.
 
I kind of agree actually. Not about M+S being upmarket, about service sometimes being abysmal in upmarket stores.

Take Harvey Nichols in Leeds for example. Shockingly rude cashiers in the food department in the Leeds branch and it takes 3 of them to serve each customer.
 
All car dealers suck, except for our local Merc dealer. Then again, we have known them for 10+ years so they know not to crap around :D (and we also had one of those insane V-class things :p). Then there's a lot in Bristol, and they were truly shocking. The exact polar opposite of the Bath lot. And...well....they got a little bit of a telling off from the bossesbossesboss, and a big bill to put everything right :)

M&S aren't exactly upmarket, either.

And the cheap places....it's easier to just give the money back than argue.

It's the same everywhere in the UK - having a good experience is seen as unusual, unlike say in the US, where the service industry is more highly regarded - every single time we've shopped there the people have been mostly fantastic. And the same in Mexico, too - but then, Mexico > * :p
 
BUSH said:
mercedes dealers are hit and miss from what i've seen from my parents. Sometime they bend over backwards, other times they won't even give you the time of day.
Click to expand...
Thing is, Mercedes (and many other car make) buyers are hit and miss, too.

Some will be buying 50 cars a year, and some one car every 5 years, and still think they deserve to be treated like royalty, just because they're buying a Merc. The latter are the Mrs Bucket type of buyer.

Some customers have wildly unrealistic expectations.
 
No - no customer has an automatic right to be treated well, wherever you shop and whoever you are. The company you're doing business with is selling you goods - they're not selling you a pleasant shopping experience.

Of course, if they do give you a pleasant shopping experience, you're more likely to shop there again. They can't realistically do this for all customers, however, and so they do it for the ones that are going to bring them the most profit - i.e. the ones that spend the most.

Damn capitalism, eh?
 
You must log in or register to reply here.
Back
Top Bottom