What's a support Newsgroup? I wasn't ignoring your idea earlier on I just didn't know what it was and wanted to get on the phone incase they closed.
Before I go any further, could I ask you a few questions, so I could help you better?
1) Are you familiar with newsgroups (usenet) in general, and do you know how to subscribe to them?
2) Do you know if BT as an ISP provider offers a usenet service?
3) If they do, they may offer advice via newsgroups, but I don't know as I am not a BT customer, maybe some BT customers could chip in here
