Why is there a choice of delivery dates on checkout?

Marvin · 20 Jul 2011 at 12:37

...because if you can't honour it, what's the point?

Ordered a Sapphire 6950 yesterday, chose the 20th July as the delivery date (the order was before 4PM yesterday, and your cut-off is 4:30 apparently). Just got the dispatch confirmation today. Brilliant. May as well have waited and bought a 6950 Twin FrozR III.

One of the things that gets me buying at OCUK is the free shipping, with a choice of delivery dates. Now you only offer DX Secure as free shipping, who are terrible round here (plus no delivery estimate), unlike DPD, and picking next day is essentially pointless.

Rroff · 20 Jul 2011 at 12:40

You got unlucky... it happens.

Tho I have to agree about DX Secure... they've let me down 2 times out of 3 times I've used them.

reflux · 20 Jul 2011 at 12:43

I had the same problem on Monday - ordered £400 of parts at 3.30 and it only came today. Wasn't very impressed.

LiamJ · 20 Jul 2011 at 12:44

How close was it to 4p.m.?

I wouldn't be surprised if wasn't possible to get it dispatched due to having a large amount of orders before yours.

Marvin · 20 Jul 2011 at 12:56

Rroff said:
You got unlucky... it happens.

Tho I have to agree about DX Secure... they've let me down 2 times out of 3 times I've used them.

I know **** happens, but it's not the first time since DX Secure took over free deliveries.

It's annoying as you tend to plan your week around these things, and if they give a specific date it's really inconvenient if they can't match it.

LiamJ said:
How close was it to 4p.m.?

I wouldn't be surprised if wasn't possible to get it dispatched due to having a large amount of orders before yours.

Apparently the next day delivery cut-off is 4:30 anyway, and it was at 3:46PM. I don't have these issues at other shops who also provide free delivery.

Besides which, judging by the time I got the email today, I wouldn't be surprised if OCUK's DX Secure pick up is around 12PM anyway, so anything after that wouldn't go out 'til next day anyway.

/rage

I was planning on buying another 6950 today (as money becomes available), but am now not sure whether I should bother with OCUK (doesn't help that the Sapphire 6950 is now way more expensive than elsewhere).

Kobi · 20 Jul 2011 at 15:13

I know OCUK are good with the delivery dates, but if i ordered something from any website at 3:46pm, i wouldn't dream of it coming the next day. True sometimes it does happen, but i always try to order first thing in the morning. If its past mid day then i give it 2 days for next day delivery. Still seems pretty good to me.

J-FRO · 20 Jul 2011 at 15:17

Meh, I'd say always order something with it in mind that it could be at least two days to get it unless you're paying premium delivery charges.

PapaLazaru · 20 Jul 2011 at 15:19

Well if I was going to plan my day round a delivery, I would make sure I ordered it way before cut off in case there are any packing / pick up issues.

These things happen.

fiveub · 20 Jul 2011 at 15:21

Feel free when you place an order to post your order number in the Customer Service section and I can follow it through for you to make sure it goes, it should go anyway but I don't mind just double checking for you and making sure.

Unfortunately these things can happen, and we try our best to resolve it.

Moothead2 · 20 Jul 2011 at 15:22

Oh boohoo, your delivery came a day later. It's not as if you paid anything for postage. If you don't get a dispatch email the night you ordered it then expect it to come the day after next. OCUKs shipping time is fantastic compared to some other etailers, even if it isn't next day.

Marvin · 20 Jul 2011 at 15:38

Moothead2 said:
Oh boohoo, your delivery came a day later. It's not as if you paid anything for postage. If you don't get a dispatch email the night you ordered it then expect it to come the day after next. OCUKs shipping time is fantastic compared to some other etailers, even if it isn't next day.

Actually it hasn't come yet, so that's assuming it's delivered tomorrow, which is hardly any guarantee with DX Secure.

Nice brown-nosing you have there.

Funnily enough, if you choose a delivery date, and you're a fair bit before the cut off, I wouldn't find it unreasonable to expect it to arrive on that day.

It's not an issue with 4 E-shops I regularly use but can't mention for obvious reasons, and they often have later cut-offs anyway (5PM, 5:30PM, 6PM, 11PM). They all manage it, and I get free shipping with two of those too (5:30 and 6).