Why they should have more English based call centres

Your post gives me the impression your English is not very good. Perhaps this is part of the problem. Some British accents are worse than most Indian accents as far as clarity and deviation from standard English pronunciation is concerned.
 
i work in an english call centre and tbh some customers dont care and are not greatful at all the fact we speak native english :(

oh and they also as me if im from wales ... IM FROM THE TOON GTFO!!! :p
 
I might be ignorant on this, but isn't a large part of why we have indian call centres is because great education systems aren't available to indian people?
 
Effective click to chat is just as good...Amazon's is brilliant, I'll probably say that Amazon has the best customer service I consistently experience
 
Basher said:
THis is why I love First Direct :)
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Quoted again for truth.

I do get a little peeved when people start moaning about the service they get from their bank, but never move their accounts. I read somewhere you are more likely to get divorced then move your bank account, and the banks have a business model to support this.

Seriously, if you are not happy move banks, and first direct come out consistently at the top of customer surveys
 
weescott said:
English call centres are a bad idea :mad:

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LMAO...had me in stitches that did....great find! :D

There's been quite a frew high profile companies (iirc) bring their call centres back to the UK now, i would imagine due to the complaints of communication difficulties. They could lose more money by having crap call centres than they do paying for more expensive 'better' ones here i guess.

I really struggle to understand asian-english.
I deal with Dell for pc's and i told them i will only deal with them via email as when they ring i have no idea what they are saying to me.
 
When I call up I always get a foreign person and find them easy to understand and they understand me too :/ it's not that hard unless you dribble down the phone.
 
Its not always the operators fault you know. I work at a call centre, and some customers are just thick as ****!

My name is Craig, but I'm usually called Keith, Steve, Creg, Crag, Keg, Kate, cake (??) and... Steven (never understood where they got that one from) by customers.
 
Craig1981 said:
Its not always the operators fault you know. I work at a call centre, and some customers are just thick as ****!

My name is Craig, but I'm usually called Keith, Steve, Creg, Crag, Keg, Kate, cake (??) and... Steven (never understood where they got that one from) by customers.
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I usually forget the agent's name. :D I've been on both ends, yawned at a beginning of a call :p and have all sorts of abuse hurled at me. :p

You might be saying your opening line too fast if you've been saying it all week/month, or your headset/mic/line is just crap.

Best to establish if the agent can actually help you or whether you need it escalated.
 
Eames said:
I might be ignorant on this, but isn't a large part of why we have indian call centres is because great education systems aren't available to indian people?
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Not really, it's probably closer to a lack of great opportunities than a lack of a great education system. There's lots of highly educated people in India but it's cheaper to outsource often because there is a pool of well educated people there who speak good English but it may be that the best option available is to work in a call centre.

That's not to say that great education is universally available or that the above is the only reason why call centres are situated in India but it's a reason.
 
toon_mad said:
If I spoke to some Pakistani Indian call center, I would have not understood them, they wouldn't of understood me, the issue would never be solved and I would of wasted time and money on the phone.
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Have.

HAVE.

Jesus H. Christ, it's like pulling teeth. Interestingly, none of my non-English friends have issues with basic, brainfart grammar ****-ups like that.
 
The 3 guy I spoke to when ordering the sim only deal the other day was also very friendly, clearly Indian but had no trouble understanding me or the other way round.

Now that kind of barrier I'm all cool with, but not like Virgin Media's reps who don't understand anything!
 
Adz said:
One of my tech support staff is from India. He's got a strong accent but he also has a masters degree in computer science and can solve pretty much any problem you're likely to have. He works in our office in Maidenhead. If you call with a web hosting related query, there's a good chance you'll come through to him. Would you hang up, just because of his accent?
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Yes. There's not much point speaking to somebody who I can't understand.
 
Deadbeat said:
Have.

HAVE.

Jesus H. Christ, it's like pulling teeth. Interestingly, none of my non-English friends have issues with basic, brainfart grammar ****-ups like that.
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It's not how you type it's how you speak you idiot. Do you hear people on the phone going Lol, OMG etc?!

let me open my magic dictionary, grammar and thesaurus up and have it convert my messages for you, last time I cheked you didn't need A level English to type on a keyboard..
 
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