Wi-Fi not finding Network

Ash_Liz

Ash_Liz

Ash_Liz

Associate
Joined
13 Dec 2022
Posts
2
Location
Stoke on Trent
Good Evening,

I’m hoping someone can please help me, please excuse my lack of technical terminology I am by no means a PC genius.

We have had new fibre broadband fitted today. My son has a gaming PC with a built in Wi-Fi adaptor, we have had no issues with this connecting or finding our previous Wi-Fi provider but since installation we are unable to connect.

All other devices within the home find and connect perfectly fine but the PC is unable to find this network, yet it finds other networks.

Please could some give some technical advice, what can we do to overcome this. I can’t have a permanent Ethernet cable as the router is in the downstairs.

Please help!
 
Ash_Liz said:
Good Evening,

I’m hoping someone can please help me, please excuse my lack of technical terminology I am by no means a PC genius.

We have had new fibre broadband fitted today. My son has a gaming PC with a built in Wi-Fi adaptor, we have had no issues with this connecting or finding our previous Wi-Fi provider but since installation we are unable to connect.

All other devices within the home find and connect perfectly fine but the PC is unable to find this network, yet it finds other networks.

Please could some give some technical advice, what can we do to overcome this. I can’t have a permanent Ethernet cable as the router is in the downstairs.

Please help!
Click to expand...
Is your son's wifi adaptor only 802.11g compatible. If so it may not see a 5ghz signal which your router is sending out
 
So you need to find out what the make or brand of the network adaptor is. You can do this in Device manager. Hit the start button and in the search box type in 'Device' and it should show up. About halfway down the list in Device manager there will be 'Network adaptors'. Click the little arrow beside it on the left and you should see the make and model of the WIFI adaptor.
 
Another thing to check is what channels the new router is using, especially on 2.4GHz. If you can jump into the router and fix it to either 1, 6 or 11. Sometimes 12/13 gets picked and not all wireless adapters can see these channels.
 
Thank you for the replies.

I have done a little bit more research and the adaptor is 'ASUS PCE-N15 11n Wireless LAN PCI-E Card'. From research it is 802.11g and 802.11n enabled. (Although seems to be one of the cheaper/older versions)

I did a little research and checked compatibility through the cmd command and it states: Radio types supported : 802.11n 802.11b 802.11g

I have logged into the router it is using 2.4 Ghz, I have set the channels through from 1 to max with no joy. I changed the band to 5Ghz and also set all the channels still no joy.

Reviewing the 'advanced' properties of the adaptor in device manager, I can't see that it has the option to enable 802.11n.

I do feel like I have reached my technical abilities, any more advice is welcome.

Would it be worth upgrading the Wi-Fi adaptor at this point? If so what would you recommend?
 
Ash_Liz said:
Thank you for the replies.

I have done a little bit more research and the adaptor is 'ASUS PCE-N15 11n Wireless LAN PCI-E Card'. From research it is 802.11g and 802.11n enabled. (Although seems to be one of the cheaper/older versions)

I did a little research and checked compatibility through the cmd command and it states: Radio types supported : 802.11n 802.11b 802.11g

I have logged into the router it is using 2.4 Ghz, I have set the channels through from 1 to max with no joy. I changed the band to 5Ghz and also set all the channels still no joy.

Reviewing the 'advanced' properties of the adaptor in device manager, I can't see that it has the option to enable 802.11n.

I do feel like I have reached my technical abilities, any more advice is welcome.

Would it be worth upgrading the Wi-Fi adaptor at this point? If so what would you recommend?
Click to expand...
https://www.overclockers.co.uk/tp-l...-wireless-ac1200-pci-e-adapter-nw-21g-tp.html as a minimum.
 
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