Widespread "Can't reach Oculus Runtime Service" problem

Borsch · 7 Mar 2018 at 15:13

If you're affected don't bother running Oculus repair and system restore. Apparently the only solution at this moment is to change system clocks to before yesterday.
Still waiting for official Oculus response and a proper fix.

More info here: https://www.reddit.com/r/oculus/comments/82nuzi/cant_reach_oculus_runtime_service/

Mr_Sukebe · 7 Mar 2018 at 15:22

Confirmed.
The workaround of setting the system date for yesterday does work. Don't go back a year (as I tried), just breaks other things.

hyperseven · 7 Mar 2018 at 16:18

Wouldn't bother messing with system time, wait until they release a fix.

Slam62 · 7 Mar 2018 at 17:08

dam, just faffing about now reinstalling.

Kronos · 7 Mar 2018 at 17:48

Oculus have posted.
https://forums.oculusvr.com/community/discussion/62715/oculus-runtime-services-current-status#latest

Surfer · 8 Mar 2018 at 07:59

That's pretty poor from Oculus tbh.....an expired licence lol....somebody at Oculus forgot to submit the licence renewals...and bam every single Oculus headset is useless

Where is their 'offline' mode?

Rroff · 8 Mar 2018 at 08:06

Surfer said:
That's pretty poor from Oculus tbh.....an expired licence lol....somebody at Oculus forgot to submit the licence renewals...and bam every single Oculus headset is useless

Sadly this kind of approach with software isn't totally uncommon - its really poor IMO as if you are off the grid for awhile, etc. it can stop things working with sometimes no ready fix.

Uther · 8 Mar 2018 at 08:36

Fixed (apparently)
https://support.oculus.com/217157135500529/

Uther · 8 Mar 2018 at 11:26

Check your emails too, Oculus are giving everyone affected a $15 (or equivalent) voucher in the store.

unKle · 8 Mar 2018 at 13:35

Received my email this morning, just applying patch now. The voucher is a nice gesture too.

ANDARIAL · 8 Mar 2018 at 16:17

No voucher here yet

TallPaul1878 · 8 Mar 2018 at 16:20

I got the email this morning although I didn't read it.

Should I bother downloading a patch or should I just let it update itself the next time I want to use it?

dave1180 · 8 Mar 2018 at 16:36

TallPaul1878 said:
I got the email this morning although I didn't read it.

Should I bother downloading a patch or should I just let it update itself the next time I want to use it?

it won't update without the patch mate

TallPaul1878 · 8 Mar 2018 at 16:42

dave1180 said:
it won't update without the patch mate

Thanks. So I'll sort it out a bit later then when the kids are in bed and I've got time.

Born2BSlow · 8 Mar 2018 at 21:33

The e-mail suggests that if you didn't try to log in (which I didn't as I knew it wouldn't work) you might not get the store credit, it's only for those who were impacted ! ...just updating now to see if I have the credit...I think it's completely reinstalling (nearly 4gb). $15 isn't going to break me so I'm not too fussed tbh.

"We’re very sorry for the disruption today. We’re providing a $15 Oculus Store credit (or currency equivalent) to people impacted by this issue. If you used Rift on or after February 1st, 2018 this credit will be added to your account automatically within the next 7 days. See this page for info about Oculus Store credits."

Sh4rkie · 8 Mar 2018 at 21:49

Born2BSlow said:
The e-mail suggests that if you didn't try to log in (which I didn't as I knew it wouldn't work) you might not get the store credit, it's only for those who were impacted ! ...just updating now to see if I have the credit...I think it's completely reinstalling (nearly 4gb). $15 isn't going to break me so I'm not too fussed tbh.

"We’re very sorry for the disruption today. We’re providing a $15 Oculus Store credit (or currency equivalent) to people impacted by this issue. If you used Rift on or after February 1st, 2018 this credit will be added to your account automatically within the next 7 days. See this page for info about Oculus Store credits."

The email doesn't suggest if you didn't try and log in you won't get the credit. It basically says if you used your Rift over the past month or so you'll get the credit. Well that's how it read to me.

Slam · 9 Mar 2018 at 12:45

Sh4rkie said:
The email doesn't suggest if you didn't try and log in you won't get the credit. It basically says if you used your Rift over the past month or so you'll get the credit. Well that's how it read to me.

Agreed.
"If you used Rift on or after February 1st"
Used not logged in

Kronos · 9 Mar 2018 at 14:16

Uther said:
Check your emails too, Oculus are giving everyone affected a $15 (or equivalent) voucher in the store.

unKle said:
Received my email this morning, just applying patch now. The voucher is a nice gesture too.

Where would I check on the voucher give away?

Born2BSlow · 9 Mar 2018 at 14:54

My bad, just realised we're in to March now...going senile! I was thinking well it's only the 6th that's not long...duh!

Sh4rkie · 9 Mar 2018 at 15:15

Kronos said:
Where would I check on the voucher give away?

It'll appear on your Oculus account within 7 days if you got the email.

Widespread "Can't reach Oculus Runtime Service" problem

Man of Honour