Will changing ISP fix this problem?

Mythr1l · 23 May 2006 at 17:23

Been with BT since i got broadband a few years ago, lately tho (over past 2 months) the 1mb connection i got has been dropping several times a day, for around 10 secs. Recently this problems become much worse, up to 20-30 DC's per day.

Would changing ISP sort out this problem? Or is there a chance that somethings wrong with the line. I usually just leave my PC on all day connected, so is it BT purging me or something?

Attenuation is at 40.5 / 21.0 dB

and SNR margin is 14.0 dB

Stellios · 23 May 2006 at 17:25

Get BT to do a line test? That might help find out if its your line or the ISP.

tolien · 23 May 2006 at 20:40

SNR margin isn't great, but without more detail it's impossible to say.

Getting BT to do "line tests" is a waste of time, you'll either get the voice folks saying there's nothing wrong, or the result of a woosh from your ISP, which'll only give you what you've got out of your modem anyway...

What you need to do is look at your modem, and try to work out if it's losing sync (normally accompanied by a DSL/CD light going out), or your modem losing the PPP session (normally just shown in the web interface).

Mythr1l · 23 May 2006 at 22:02

Was thinking it might be the modem, im gonna try and get a spare one of a m8 to see if thats it. Called BT a few times asking if there was a problem with the line, and got different answers on 2 occasions

Mythr1l · 31 May 2006 at 22:09

Been using a borrowed modem for 3 days now, no problems! seems like my voyager had just had it.

anyway, thinking of getting a Netgear DG632 to replace it, any comments? recommendations?

thx.