Will they replace??

iMacMart · 12 Jul 2006 at 08:43

Hi all,

My Western Digital Raptor 36gb drive seems very noisey and slower than my 120gb Maxtore drive was as my OS drive, It has warranty until 2009, do you think WD would send me a new drive out on an RMA?

Just don't see any performance change from my Maxtor at all really

drive was purchased second hand so may have a fault for all I know!!

What you recon?? :confused:

scott.holmes · 12 Jul 2006 at 10:50

Well, if its still under warranty and you use their advanced RMA system (you need a CC for this, they charge the full price of a new drive to your card, and once they receive the faulty drive back they remove the charge) they should send you out a nice new one.

Ive done this twice now, and had both drives within 4 days.

iMacMart · 12 Jul 2006 at 11:15

Hi scott

Thanks for this mate, but say they checked the unit I sent back and said it wasn't faulty, would they then charge me for a new drive? Then ship me my original one back? Sorry just trying to get this clear in my head before I do the advanced RMA ?!?

Thanks again

chaparral · 12 Jul 2006 at 13:03

tweakinfreak said:
Hi scott

Thanks for this mate, but say they checked the unit I sent back and said it wasn't faulty, would they then charge me for a new drive? Then ship me my original one back? Sorry just trying to get this clear in my head before I do the advanced RMA ?!?

Thanks again

Have you tested the drive first with tools like HDtune etc..before going to the trouble of RMAing the drive.

If you have,,what results are you getting for the start/finish transfer speeds etc

iMacMart · 12 Jul 2006 at 13:04

No I haven't as yet, didn't know they even had those sort of tools?

Can you name the tools and I'll have a look tonight

chaparral · 12 Jul 2006 at 13:06

tweakinfreak said:
Can you name the tools and I'll have a look tonight

HD tune = http://www.majorgeeks.com/download4130.html

If you like more tools to try ..Then take your pick from these http://www.majorgeeks.com/download.php?id=8

iMacMart · 12 Jul 2006 at 13:13

Wicked thanks.

I'll test tonight at home and post results

scott.holmes · 12 Jul 2006 at 18:36

Well, if they found it to be not faulty not sure what they could do. I sent my drive back on the monday, and i received a new one on wednesday. I doubt in that time they would have received the drive and tested it, as u have to send to an address in Germany.

Not sure how it'd work, cant see them asking u to send the new drive back :/

iMacMart · 12 Jul 2006 at 22:46

Tried to run HDtune and pc locked up both times?

Just gonna get new drive and wait and see

scott.holmes · 12 Jul 2006 at 22:47

Sounds like u were right in the first case and it was goosed, cant see why they wont RMA it fine for you