Windows 10 - Battery (Plugged in, not charging)

izzop · 27 Mar 2017 at 18:55

Hi,

Pretty much as title.

My Dad bought a new laptop (HP Pavilion 15) just over a week ago and a few days ago it now shows when the power is plugged in "Battery plugged in, not charging"

I've googled and tried to apply the fix found a few times but to no avail. That fix being uninstalling the Microsoft ACPI-Compliant Control Method Battery and scanning for hardware changes afterwards to reinstall it.

Has anyone else encountered this problem and manged to either find the cause/fix?

Any help or ideas most welcome as I'm not too sure what else to try.

izzop · 27 Mar 2017 at 19:27

Rroff said:
There are two versions of that fix BTW - one simply to force a reinstall of the ACPI device the other (which I've had to use before) requiring a longer version of the process though I don't recall details off the top of my head.

Thanks for the reply. Hopefully someone else will know or recall the longer version of the fix for me to try. The short one didn't work for me.

izzop · 27 Mar 2017 at 19:29

nutcase_1uk said:
Check the centre pin of the charger?

I haven't, but seeing as the laptop isn't loosing power would suggest to me that it's getting power, therefore the center pin is OK. Or is this not the case?

izzop · 27 Mar 2017 at 19:41

Just had a quick look and can see a pin, a thin one at that, but I have no reference as too how long it should be. Certainly doesn't look damaged, anyway to check, or can I only do that with a different cable/charger?

izzop · 28 Mar 2017 at 16:45

Problem is that this model of laptop hasn't got a removable battery, which is a royal pain in the ...

Unless I can find a suitable fix for it I think it'll be a trip back to the purple shirt brigade and either swap it for another, or better still a different make.

izzop · 29 Mar 2017 at 15:30

Quick question regarding this problem...

Am I correct in thinking this is a Windows 10 issue and not specifically a HP & Windows 10 one?

izzop · 10 Apr 2017 at 20:31

zzzJonny said:
It may be a feature, not a bug. Some laptops have a mode where if the laptop is left plugged in for a certain amount of time and/or is above a certain battery level, it will provide power to the laptop without charging the battery. This is supposed to be to improve the health of the battery by reducing "wear". If this is the case, and you always want it to be charging when plugged in, you might be able to disable this in battery settings/power management in the control panel or some preinstalled software.

If this is the case, and it does make some sense, then I'd like to see where these settings are.

It raises the question, when does the laptop get charged? I mean how low does the remaining power in the battery need to be? From memory I think my Dad's is currently at 33% and I'd expect that to be low enough to get it charging.