Windows 10 question

nantucket66 · 14 May 2016 at 10:42

A colleague of mine has asked me to look at his laptop which has an issue, I'm not particularly familiar with Windows 10 (I went Mac when Windows 8 came out), but I said I'd have a look.

Fault is this, it takes forever and a day to boot (like 30 minutes) and when it does the cursor is a blue circle spinning constantly, can't get into anything.

I understand booting in safe model is windows 10 is different (it's no longer a case of holding down f8 on boot) and I can't even get to that point in windows, it's unusable as it stands at the moment.

Any pointers one getting round it? I presume there's nothing in the Bios that can force a safe mode reboot?

Shall I bow out graciously? (don't really want to, to be fair!)

Thanks

nightmare99 · 14 May 2016 at 10:44

Run a test on the hard drive, you will probably find it has errors and needs replacing.

nantucket66 · 14 May 2016 at 10:53

Thanks, I can't do that within Windows though, as the laptop literally is doing nothing, desktop screen is showing with blue spinning cursor that will not stop or go away.

nantucket66 · 14 May 2016 at 22:31

Looks like his hard drive is cattletrucked. After a couple of hours I dug out my Window 7 Pro install disc that I had in a box in the loft (which I'd forgotten I had), machine locks up about 5 minutes into install. Tried half a dozen times and same every time.

Gze · 14 May 2016 at 23:27

What laptop is it? Most likely the hard drive is near to the end of it's life.

Try booting off a live usb and testing the hard drive.

Columbo · 15 May 2016 at 07:44

As above:

1: Grab a USB stick, preferably over 1gb.
2: Download LinuxLive USB
3: Download an ISO of Mint Linux
4: Use Linux Live USB to create a bootable of the ISO image you downloaded in point 3
5: Plug stick into laptop and set the laptop to boot from USB first
6: Once booted from the USB stick run a test on the HDD

nantucket66 · 15 May 2016 at 07:45

Some Asus thing, cost about £500.00, in August last year so it's still under warranty, he got from the rainforest I believe, just going to tell him to send it back.

If it were out of warranty I'd crack on it with it for him.....but no point really.

nightmare99 · 15 May 2016 at 19:13

Raise an RMA with ASUS, they will arrange to collect and repair it.