Windows 10 random freezes

Epicmunchies · 8 Dec 2017 at 20:38

Hi

so recently got myself the following

ASUS PRIME B350-PLUS Motherboard
Ryzen 5 1600x
Corsair 16GB Vengeance LPX DDR4 2400MHz
500GB 960 Evo PCIe NVMe M.2
Cooler Master MasterAir MA410P

Running with my old
ASUS Strix GTX970
CS750M (Power Supply)

*** Also just noticed it sometimes comes up with an error something like " CLOCK_WATCHDOG_TIMEOUT"

Just installed windows and an I am randomly getting freezes the whole system just freezes and requires me to hard boot/reset my pc.... any ideas what is causing this?

mattyfez · 8 Dec 2017 at 20:56

First thing is make sure Windows is fully updated, if it's a fresh install you might have a few updates to go through sequentially to bring it up to date.

Second thing is update motherboard drivers from the motherboard website, don't rely on standard windows drivers or the disk that came with it as they may be out of date.

There are more things to rule out but the above 2 things need to be done first.

Epicmunchies · 8 Dec 2017 at 21:03

mattyfez said:
First thing is make sure Windows is fully updated, if it's a fresh install you might have a few updates to go through sequentially to bring it up to date.

Second thing is update motherboard drivers from the motherboard website, don't rely on standard windows drivers or the disk that came with it as they may be out of date.

There are more things to rule out but the above 2 things need to be done first.

Working on doing the windows update now but as it randomly freezes it is hard to get them done, I have installed Windows on to my m.2 I am thinking of taking my 1tb sata plugging it into my mother's pc and installing and updating Windows on her pc then just having my sata for Windows and use my m.2 for my programs would that work?

mattyfez · 8 Dec 2017 at 21:06

Not ideal if the 1tb drive is not an SSD/m.2

The SSD is a lot faster so you want that as your primary drive really.

Epicmunchies · 8 Dec 2017 at 21:08

mattyfez said:
Not ideal if the 1tb drive is not an SSD/m.2

The SSD is a lot faster so you want that as your primary drive really.

Using the windows update assistant I am at 82% so far so good lol, will update when this is finished if it doesn't freeze

something daft already!! · 8 Dec 2017 at 21:29

It is unlikely to be fixed by windows update if you are running the latest build. Ideally we need to know more information in regard to the freeze. Can you open event viewer and check what error you receive at the time of the freeze?

Simply type event viewer into Windows 10 search and click on the icon for it in the start menu. Expand "Custom View" and left click on "Administrative Events"
You are looking for a red cross with "Critical Error" next to it around the time of the last crash. Let us know what error code it gives. I suspect error 41.

If you have an overclock, remove it, set everything to default.

Epicmunchies · 8 Dec 2017 at 21:32

howiepoohs said:
It is unlikely to be fixed by windows update. Ideally we need to know more information in regard to the freeze. Can you open event viewer and check what error you receive at the time of the freeze?

Simply type event viewer into Windows 10 search and click on the icon for it in the start menu. Expand "Custom View" and left click on "Administrative Events"
You are looking for a red cross with "Critical Error" next to it around the time of the last crash. Let us know what error code it gives. I suspect error 41.

Indeed you are correct critical error 41 task category 63

something daft already!! · 8 Dec 2017 at 21:38

Epicmunchies said:
Indeed you are correct critical error 41 task category 63

They are the most difficult but usually indicate a hardware error, often with RAM. Set everything to default in BIOS and see if that helps. Check for BIOS updates.

If you have two sticks of RAM, try taking out one and seeing if that helps stabilise it.

It may also be that your older PSU is unhappy and needs an upgrade.

Epicmunchies · 8 Dec 2017 at 21:41

howiepoohs said:
They are the most difficult but usually indicate a hardware error, often with RAM. Set everything to default in BIOS and see if that helps. Check for BIOS updates.

If you have two sticks of RAM, try taking out one and seeing if that helps stabilise it.

Hmm I did read somewhere about ram computability issues with ryzen or the B350-PLUS... I might have to have a look into that and see if my ram is compatible

mattyfez · 8 Dec 2017 at 21:44

Could also be a driver issue, hence my recommendation to update Windows and mb drivers.

Epicmunchies · 8 Dec 2017 at 21:55

Update removed my SATA hard drive so it is just running with my M.2 and no crashes yet had been doing the updates for roughly 1 hour now maybe more no issues

something daft already!! · 8 Dec 2017 at 22:04

Fingers crossed for you. That error code is always hard to track down but is is usually faulty hardware being the cause. I was having a nightmare with random crashes which turned out to be the power lead to my GPU needed replacing.

Epicmunchies · 8 Dec 2017 at 22:09

howiepoohs said:
Fingers crossed for you. That error code is always hard to track down but is is usually faulty hardware being the cause. I was having a nightmare with random crashes which turned out to be the power lead to my GPU needed replacing.

Yeah first time upgrading a system and I did it myself so been a nightmare lol, will keep this post update and will note any changes, after this I'll update my motherboard drivers do you know of any program I can use to do this?

something daft already!! · 8 Dec 2017 at 22:13

Asus software bundled with the board. AI suite, you can download it from Asus.

https://www.asus.com/us/support/Download-Center/

mattyfez · 9 Dec 2017 at 16:51

Hopefully you are looking ok then.

I'd leave the other hard drive disconnected until windows is fully updated and motherboard drivers updated.

I had an issue with boot loops when I built my system, SSD and 3 older HDD, it just confused it somehow, once the system was fully set up with just the SSD system drive plugged in, the problem seemed to disappear, and i plugged my additional storage drives in an it's been fine ever since.

orbitalwalsh · 10 Dec 2017 at 09:44

Always have this problem , have windows 10 first build and with Ryzen it's a nightmare to get it all updated :/

marco.da.man · 10 Dec 2017 at 11:16

i never had this problem with windows 10 pro, updated all fine

DarrenM343 · 10 Dec 2017 at 11:55

Did you update the 960 firmware recently? There's a known issue with the latest firmware on the 960 Pro I know that for sure and I believe it also affects the Evo too. Might be that.

I'm experiencing this too and it seems to be getting worse, performance has dropped off over the last week. Initially IOPS dropped from hundreds of thousands down to 50k. Now it's down to 20k a week later. Read performance also now down to 2200 from 2800 just after the firmware update and 3300 before the update

. Samsung have pulled the firmware but if you have it you're stuck with it until the next firmware update release.
My PC this weekend has been experiencing freezes and i believe it's to do with the SSD. Seems weird mouse pointer would freeze but that's what I'm seeing occasionally too. When logging in there's a lag when entering pin too.

Rather disappointed as always bought Intel SSD's in the past - flawless.

shamus21 · 12 Dec 2017 at 13:46

I had same problems with a 950 when they first came out gave up on it in the end and sent it back. Picked up 960evo this year and so far no problems but I would not use it for a boot drive sometimes windows 10 can be a bit jerky.