Windows 10 will not restart it just shuts down

Parabellum · 23 Oct 2015 at 08:57

Need help please - Win 10 system restart.

Whenever I select the Restart option from the Start menu the computer goes through its normal shut down procedure but instead of restarting when it should, it shuts down completely. The Shutdown option works correctly.

When I install a new program/drivers or windows updates it’s the same thing when trying to restart, the pc shuts down and I have to manually press the power button to get the pc to restart.

"not sure if this helps but this is on a completely new build pc - all new components & software"

russell664 · 23 Oct 2015 at 09:43

I know it sounds daft, but have you checked in the device manager, and updated your system to the latest BIOS?
An outdated BIOS can cause all sorts of funky things.

Would you be able to list the rest of the specs for the said system?

Parabellum · 23 Oct 2015 at 10:13

Hi russell664

Spec:
Phanteks Primo case
Intel i7-5930K 3.50GHz
Asus Rampage V Extreme USB 3.1 X99 - latest BIOS 1701
EK Water Blocks Predator 240 All In One Watercooling Solution
Avexir Blitz Original Red 16GB (4x4GB) DDR4 PC4-24000C15 3000MHz Quad Channel Memory Kit
MSI GeForce GTX 980Ti Gaming
Samsung 512GB SSD 850 PRO
Western Digital Caviar Black 2TB SATA 6Gb/s 64MB Cache
Corsair Gaming Audio Series SP2500 2.1 PC Speaker System - 232 Watts
SuperFlower Leadex Platinum 1000W Fully Modular "80 Plus Platinum"
Creative Sound Blaster Z Sound Card
Windows 10 64bit

Every time I install a new program or driver & I get a prompt for a system restart... I click it & the system shuts down ok but will not restart?

russell664 · 23 Oct 2015 at 11:29

Nice system. The specs are grand!

Have you tried running SFC /SCANNOW in the admin cmd prompt?

Parabellum · 23 Oct 2015 at 11:36

No I will try this when I get home from work... thank you

What exactly will SFC /SCANNOW do? I'm not so good on software issues.

The new build runs perfect stress tested and all. Just this little problem to sort out

opethdisciple · 23 Oct 2015 at 11:47

Hmm maybe worth checking you have plugged the little pins in to the right sockets on the motherboard that control the shutdown/startup/ etc...

Uther · 23 Oct 2015 at 12:16

opethdisciple said:
Hmm maybe worth checking you have plugged the little pins in to the right sockets on the motherboard that control the shutdown/startup/ etc...

That would have been my first thought but isn't doing it through windows different to pressing the restart button on the case?

El_Watcher · 23 Oct 2015 at 12:28

Try removing some components which are not necessarily required like the sound card and maybe limit RAM to 1pc. Do this one component at a time.
Then try reboot and see if it reboots or shuts down.

Try holding shift when you click restart. Does this work.

If not, you will then be booting into recovery and can enter Safe Mode. See if restart works in Safe Mode.

Have you made sure to install all chipset drivers for the motherboard? A lot of new boards have extra drivers which might help control the power system, and if you are missing something it might misinterpret the restart command.

russell664 · 23 Oct 2015 at 12:50

Parabellum said:
No I will try this when I get home from work... thank you

What exactly will SFC /SCANNOW do? I'm not so good on software issues.

The new build runs perfect stress tested and all. Just this little problem to sort out

It basically, scans and repairs any corrupt system files.

Parabellum · 26 Oct 2015 at 08:52

Thank you for your support & advice.

The scan showed corrupt files - partition, I ended up doing a complete windows 10 reinstall as the repair would not work.

New build now working as it should.

Thank you all again