1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Windows 7 April 2013 updates killed pc!

Discussion in 'Windows & Other Software' started by Norbert666, Apr 10, 2013.

  1. Norbert666

    Soldato

    Joined: Oct 22, 2002

    Posts: 6,557

    Location: Essex, innit?

    Argh, please help, situation critical!

    I am working from home and have a load to do.

    Windows Update downloaded a bunch of updates and I installed them whilst working.

    It then prompted for a restart which I did and now I can't load Windows at all.

    I've tried Repairing, Safe Mode and Last Known Good Configuration all to no avail.

    I can't even tell you what the specific updates were, except there was one which was a SATA controller I think (an optional). I'm guessing this is the culprit.

    Anyway to either:
    1. Disable that update (or all updates) without being able to get into Windows?
    2. Just get into Windows to remove them?

    At the moment I can't do anything other than get into Recovery screen or Advanced Boot Options.

    :(
     
    Last edited: Apr 10, 2013
  2. Norbert666

    Soldato

    Joined: Oct 22, 2002

    Posts: 6,557

    Location: Essex, innit?

    Finally managed to restore to pre-updates. Took a few attempts but looks ok now.
    What a pain.
     
  3. joners

    Associate

    Joined: Jun 5, 2011

    Posts: 8

    Erg...

    What errors were you having?

    We have discovered that several of our machines in the business have showed similar signs.

    We have had one die at a remote site, and the others in the office are pending those updates to install now.

    Main symptoms were forcing a chkdsk at boot. The other we had bluescreen constantly.
     
  4. lurkio

    Mobster

    Joined: May 20, 2010

    Posts: 2,712

    Location: NI

    This is one of the reasons I run windows updates 1 month after they are released
     
  5. joners

    Associate

    Joined: Jun 5, 2011

    Posts: 8

    Id love to but we deal with plenty of customers in the far east, we tend to find that patch Tuesday is great for exploit Wednesday!
     
  6. theheyes

    Sgarrista

    Joined: Jan 17, 2007

    Posts: 8,945

    Location: Manchester

    Hmm, thanks for the heads up (sort of)

    If you get to the bottom of it please post an update.
     
  7. joners

    Associate

    Joined: Jun 5, 2011

    Posts: 8

    Found it!

    Right, its KB2823324 that causes the issue.

    http://support.microsoft.com/kb/2823324

    Makes sense seeing as it patches ntfs.sys

    Uninstalling it doesnt seem to resolve the issue though. : /
     
  8. mrbell1984

    Capodecina

    Joined: Aug 9, 2008

    Posts: 18,569

    Location: UK

    Just did a test with a fresh build and all the April updates installed fine so must have been a problem on your system somewhere. Boots OK here.

    Bootcamp MacBook Air 13"
     
    Last edited: Apr 10, 2013
  9. joners

    Associate

    Joined: Jun 5, 2011

    Posts: 8

    Got this happening on multiple systems.

    VMWare test VM, thinkpads, and fuji desktops.

    All running Windows 7 x64 pro.

    Going to run a clean build and see if I can trace it any further.
     
  10. theheyes

    Sgarrista

    Joined: Jan 17, 2007

    Posts: 8,945

    Location: Manchester

    Please state any antivirus software you may be running.
     
  11. joners

    Associate

    Joined: Jun 5, 2011

    Posts: 8

    Im using Kaspersky Business Space v8.1 however also have a test machine running MS Sec Essentials (latest 4.1 i think) and it has the same issue.

    If you remove the patch, reboot twice and then allow the final chkdsk to run then it seems to be ok.

    For the minute ive blocked the updated through our WSUS server.
     
  12. joners

    Associate

    Joined: Jun 5, 2011

    Posts: 8

    PS ive download the update through MS update site and off of WSUS to avoid the possibility of a bad patch being pulled in to the WSUS db.
     
  13. joners

    Associate

    Joined: Jun 5, 2011

    Posts: 8

    Did a clean install of 7 and ONLY installed that one update and it was fine. Going to revert the snapshot and finish all the other updates and then try to patch again.
     
  14. joners

    Associate

    Joined: Jun 5, 2011

    Posts: 8

    Update

    Right, so the issues seems to relate mostly to Kaspersky AV. However there do seem to be other computers that arent impacted by the update.

    KAV Business forums have this on there.

    http://forum.kaspersky.com/index.php?showtopic=261559

    MS have pulled the patch from being automatically updated on machines. Kaspersky has released a public beta patch for testing. Rumour has it that MS will be bringing out a v2 patch shortly as well.
     
  15. lurkio

    Mobster

    Joined: May 20, 2010

    Posts: 2,712

    Location: NI

    One thing I tend to do these days is before installing any updates , take an incremental acronis image of my system , just incase it goes boobies skyward :)
     
  16. theheyes

    Sgarrista

    Joined: Jan 17, 2007

    Posts: 8,945

    Location: Manchester

    I thought you got the issue with a machine with MSE, too?

    I suspected it was antivirus but is it a Kaspersky-specific problem?
     
  17. theheyes

    Sgarrista

    Joined: Jan 17, 2007

    Posts: 8,945

    Location: Manchester

    It's still under investigation but there does seem to be a Kaspersky-related issue with a recent update.

    http://support.microsoft.com/kb/2839011

    So any admins out there, especially if you run Kaspersky, just be aware.
     
  18. KIA

    Man of Honour

    Joined: Nov 14, 2004

    Posts: 13,481

  19. Broken Hope

    Sgarrista

    Joined: Jan 16, 2003

    Posts: 7,947

    Location: Nottingham

    I suppose that's one benefit of being on Windows 8, it's not affected by this bug.
     


Share This Page