Windows 7 hangs on shutdown

elrasho · 6 Dec 2011 at 14:04

When I cliick Start > Shutdown I see the 'shutting down' screen and the little twirly thing. But then it stops twirling and hangs there

After about 4 minutes the system restarts and says it's recovered from an error. I did some googling and created a shutdown.bat script which did used to work, but now the system hangs with that aswell.

Any help would be greatly appreciated. I'm using Windows 7 Pro 64bit and it's updated.

Deception · 6 Dec 2011 at 14:53

Any usb devices plugged in or software running at the time when you shut it down?
Is the shutdown script typically 'shutdown -s -t 00'?

elrasho · 6 Dec 2011 at 16:02

I have USB Roccatt Kave, keyboard and mouse. The script is -s -t 05 I think but will check when I get home. This suddenly started happening yesterday, nothing has changed on my PC.

andicole0 · 6 Dec 2011 at 16:07

Have you got any Apple software installed, I've seen Bonjour from Apple cause shut down hangs.

Andi.

elrasho · 6 Dec 2011 at 16:16

Nope no Apple software

Deception · 7 Dec 2011 at 09:08

Try doing a clean boot (disable all startup entries) and then shutdown the PC, it could be a program causing the hang.

elrasho · 7 Dec 2011 at 10:34

Deception said:
Try doing a clean boot (disable all startup entries) and then shutdown the PC, it could be a program causing the hang.

I did that still no luck

This is the procedure I followed:

Clean Boot Troubleshooting.
1. Click Start, type msconfig in the Start Search box, and then press ENTER.
User Account Control permission.If you are prompted for an administrator password or for a confirmation, type the password, Or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved.

Would this fix the issue?:

Click on Start.
Open Run command and type regedit.
In the regedit go at the following Location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

In the right pane, right click on WaitToKillServiceTimeout and click on Modify.
Type in a number between 2000-20000 (2-20 seconds) and click on OK.
Now Close regedit.
Restart your Pc.

I don't see why I would have to do this though, nothings been changed on my PC.

Deception · 7 Dec 2011 at 10:37

Sounds like its referring to the screen you get if Windows cant shut down while services are running and you get the 'Force shutdown' option.

elrasho · 7 Dec 2011 at 10:38

There's also this about USB devices, but again nothings changed so why would this suddenly cause a problem?

Try this:

1. Start
2. control panel
3. system and security
4. power options
5. change plan
5. change advanced power settings
6. scroll down to USB
7.click USB setttings
8. click USB selective suspend
9. Disable

elrasho · 7 Dec 2011 at 20:33

Clean Boot fixes the problem but I need some of the services in there (like creative sound stuff). The above thing about USB Devices doesnt do anything. I've tried lowering WaitTimeToKill in the registry but that doesnt do anything.

This is what my startup services looks like, these are the bare minimums I need:

It's the fact that the twirling icon next to 'shutting down' stops turning bothers me, I'm sure something is corrupt but I dont know what.

elrasho · 7 Dec 2011 at 22:34

Found this:

I'm gonna install 11.11c Catalyst drivers after doing a clean sweep of the current drivers and see if that fixes it

elrasho · 7 Dec 2011 at 23:04

It works! It was my 11.11b drivers causing this problem all along, weird how it only kicked in two days ago.

I installed 11.11c after using drive sweeper and now my PC shuts down as normal

I did the customer install and removed the HDMI Audio drivers. This little tool I found is pretty handy: Control Panel -> All Control Panel Items -> Performance Information and Tools -> Advanced Tools -> Generate a System Health Report.

elrasho · 7 Dec 2011 at 23:36

Didn't work

the problem came back and still showing those 3 reports

elrasho · 8 Dec 2011 at 00:22

I tried this since I have an Asus P7P55D-Pro mobtherboard:

Device Manager >> IEEE1394 Bus host controller (expand) >> double click "VIA 1394 OHCI Compliant Host Controller" (this could be different on your machine) >> Click on "Power Management" tab >> Check the box "Allow the computer to turn off this device to save power" >> click "OK".

Seems to have worked, fingers crossed it stays like this

Deception · 8 Dec 2011 at 07:30

Keep us informed. It is weird how it works, then all of a sudden it decides to break :eek:

Hopefully it behaves from now on.

elrasho · 8 Dec 2011 at 09:55

Nope that didn't fix it permanently. I've created a new local profile, will see if that works tonight

Deception · 8 Dec 2011 at 10:02

When you install ATI drivers, do you do a full install or customize it? I used to customize and get rid of the ATI drag n drop and most of the software, apart from the drivers.

elrasho · 8 Dec 2011 at 10:04

I customised it leaving out the HDMI Audio drivers as the log report said that was in the error report above.

elrasho · 8 Dec 2011 at 20:22

Guys I really need help with this one, I still cant get my PC to shutdown properly! Is there a way I can do a Windows 7 repair using the DVD? I can see Upgrade but that will install another copy of Windows!

Deception · 8 Dec 2011 at 21:11

I found this
the sfc C: utility too