windows mixed reality controllers need pairing on each start.

marra1000 · 23 Dec 2020 at 20:56

Hi folks . First question on here for me as needing help badly .
Ok, got my son a HP windows mixed reality set for Christmas and trying to set up now so ready . I have purchased a bluetooth 4.0 dongle and have got it paired in bluetooth throught the windows bluetooth settings, as the hp setup failed to connect. Every time I turn off controllers or PC and back on they are stating paired but dull lights and not working with headset or portal. I have to go into bluetooth settings :
Motion controllers saying paired , so I disconnect and reconnect the pairing pricess in the settings and works fine . The controllers are bright white. A pain in the but to keep going through this procedure with removing battery cover and pairing . has anyone encountered this ? I'm assuming its a PC bluetooth setting I'm messed up . please help . ta

Zeeflyboy · 23 Dec 2020 at 22:49

No, that's not something I've had or come across... sounds defective to me, although they obviously aren't designed to be connected to the PC through their own bluetooth dongle so that may be why they behave oddly.

Your main issue is actually that the headset isn't pairing with them... if you have followed the instructions and can't get them to pair it sounds like a defective headset to me.

marra1000 · 24 Dec 2020 at 00:27

That makes more sense now as PC recognises the paired controllers but not to the headset . Thanks , I'll remove all from PC and start again through the hp portal setup . Thanks

zero71 · 24 Dec 2020 at 16:05

If it’s anything like the HP reverb, the controllers pair to the headset not the PC, then your headset is wired to the PC. We don’t have any Bluetooth on the PC but had no connection issues with the G2.

marra1000 · 24 Dec 2020 at 16:23

The earlier HP ( model forgot ) does not have headset bluetooth , the controllers require bluetooth to the PC and the headset makes connection through USB to PC picking up the controllers from there . Very dated I know . My son is new to this so didn't want to spend loads . However , when the garage is converted to games room I will look into a new setup hopefully . Want the system that can recieve controller signals from behind ect . Space wont be an issue if sensors required , but this is later date planned .