Windscreen question

Phate · 10 May 2014 at 08:50

Morning all,

GF had a new windscreen supplied by her insurers after a crack formed in the last one, it was supplied and fitted by auto glass.

When it was fitted, it looked a bit cloudy and we thought it just needed a clean, anyway after a good clean it's still cloudy and cleaning the outside and inside of the glass makes no difference at all, so it seems like the cloudy stuff is in-between the glass somehow, maybe its the laminate inside?

Anyway, I'm assuming she needs to contact the insurance company directly for this and not auto glass as they arranged it all? It's so cloudy it makes it extremely dangerous to drive especially in the low sun where its noon impossible to look through.

TIA for any help/advice.

Jake

Minstadave · 10 May 2014 at 09:04

Just contact autoglass, you have a warranty with them.

Frozennova · 10 May 2014 at 12:10

Contact autoglass and explain it looks like the glass is delaminating. They will send a warranty tech to remove it and refit and new one.

Unfortunately things like this aren't always noticed but they will be happy to resolve the issue for you

Scottland · 10 May 2014 at 12:15

I had mine replaced by auto windscreens and needed it changing as it didn't fit properly, I called them and they just replaced it again no questions asked.

Frozennova · 10 May 2014 at 12:18

Scottland said:
I had mine replaced by auto windscreens and needed it changing as it didn't fit properly, I called them and they just replaced it again no questions asked.

I wouldn't touch AW with a barge pole as I know what their quality of work and methods are like

Scottland · 10 May 2014 at 12:22

Frozennova said:
I wouldn't touch AW with a barge pole as I know what their quality of work and methods are like

I didn't have much choice as its who my insurer used. Having said that, the issue was with the glass not their work - I found them to be very good personally.

Viper² · 10 May 2014 at 13:00

I had issues with AW replacing the windscreen on my MR2 after a chip. After 3 attempts (the beading kept unsealing), they changed the glass they were using... and it still wasn't perfect.

Really poor but decent customer service.

Frozennova · 10 May 2014 at 13:31

They don't use any primers on the glass or the aperture. You can tell a screen had been done in the past by AW as you can usually peel the glue away instead of having the cut it back