So following the post above, they replaced the Fuyao 'OEM equivalent' screen with another one from a different batch. The problem was even worse, it was clearly distorted with a ghosting effect.
From there, I contacted my insurer again and explained that their agent, Autoglass, are not able to correctly repair the car - therefore they would need to pay for OEM BMW glass. After many phone calls, and a lot of frustration, Direct Line agreed to pay for the glass and communicated this to Autoglass.
That wasn't the end of it though, Autoglass made a few mistakes and booked in the non-OEM glass again, but I eventually got through to someone senior who managed to sort everything out. In all of this I haven't been able to fault the technicians, they seem to know what they are doing and find it equally frustrating as they know these replacement windscreens likely won't solve the issue.
Anyway, today they've just fitted the BMW OEM glass and everything is perfect. The HUD is flawless with no distortion. I can say with 100% certainty that OEM windscreens are not just 'branding' - they are built to a far higher standard with much stricter tolerances. Although this is perhaps only made obvious if you have a car with more advanced features.
What a complete pain though, it must have taken 5+ hours of phone calls! Just about worth it to save £900, I suppose.
From there, I contacted my insurer again and explained that their agent, Autoglass, are not able to correctly repair the car - therefore they would need to pay for OEM BMW glass. After many phone calls, and a lot of frustration, Direct Line agreed to pay for the glass and communicated this to Autoglass.
That wasn't the end of it though, Autoglass made a few mistakes and booked in the non-OEM glass again, but I eventually got through to someone senior who managed to sort everything out. In all of this I haven't been able to fault the technicians, they seem to know what they are doing and find it equally frustrating as they know these replacement windscreens likely won't solve the issue.
Anyway, today they've just fitted the BMW OEM glass and everything is perfect. The HUD is flawless with no distortion. I can say with 100% certainty that OEM windscreens are not just 'branding' - they are built to a far higher standard with much stricter tolerances. Although this is perhaps only made obvious if you have a car with more advanced features.
What a complete pain though, it must have taken 5+ hours of phone calls! Just about worth it to save £900, I suppose.
