Wipro employees stole TalkTalk customer's data and used it to con them out of thousands
- Thread starter scorza
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Not a surprise to me. I used to work for a different mobile company and Indian call centre staff were frequently caught selling customer details.
Granted, some in this country weren't too clean and I can think of at least three occasions where someone was escorted out the building by police due to fraudulent use of someone's details or payment details.
Granted, some in this country weren't too clean and I can think of at least three occasions where someone was escorted out the building by police due to fraudulent use of someone's details or payment details.
Deleted member 66701
Deleted member 66701
Hewlett Packard almost offshored 200 live support roles that would have given Indian workers full access to any of the 25 million customer records held on the DWP's systems - so things like JSA, PIP, DLA, CSA and Pensions. It was only averted due to the affected staff taking strike action.
http://www.theregister.co.uk/2011/09/12/hp_not_offshoring_dwp_workers/
http://www.theregister.co.uk/2011/09/12/hp_not_offshoring_dwp_workers/
Soldato
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Nothing to stop it happening here too. Once someone has access to your details via a customer management system they can be extracted and sold. It comes down to trying to employ honest people, making sure only a small subset can do any kind of mass extraction (e.g. IT staff making backups) and treating your people decently so they are less inclined to misbehave.
You could argue its 'better' to use a call centre in India because if there is even a suspicion an employee is doing this they can be fired immediately with little recourse. Over here there are these pesky things called 'rights'.
You could argue its 'better' to use a call centre in India because if there is even a suspicion an employee is doing this they can be fired immediately with little recourse. Over here there are these pesky things called 'rights'.
Im pretty sure Virgin Medias call centers did the same....
On more than 1 occasion when i reported a fault with the cable modem id get a call within 12h offering the whole "teamviewer remote access scam" to fix my internet connection.
Someone less tech savvy falls for this crap all the time (aka Mum.. lol )
On more than 1 occasion when i reported a fault with the cable modem id get a call within 12h offering the whole "teamviewer remote access scam" to fix my internet connection.
Someone less tech savvy falls for this crap all the time (aka Mum.. lol )
Why just yesterday I ran some analysis in our global CRM tool, that shows we have had 7 million unique customers since the company was started.
And I have access to ALL their details.
Good thing I'm not the shady sort of character
And I have access to ALL their details.
Good thing I'm not the shady sort of character