Hopefully someone can advise me on things to try and rectify this annoying occurence!
I manage 2 laptop trolleys each containing 20 laptops which connect via 1 Cisco wireless router to a managed service network. This means that unfortunately as it's an external service my ability to modify settings is somewhat limited.
Pupils will log onto the laptops (I attempt to encourage teachers streamline the log-ons to help reduce workload on the wireless router) - and open up Internet Explorer or MS Office and begin their work.
Several pupils will then find that after a certain amount of time their Internet connection becomes inactive - the wireless symbol on their taskbar appears to be connected - but is not flashing / showing any activity. They also cannot access their network drives to gain entry to "MyDocuments".
I find the only way to regain access is to disconnect from the wireless network & reconnect - although this is a solution - it is a right pain in the bum for myself & teachers to do.
The laptops are Dell Inspiron 6400's running Windows XP. As I said it's a managed service - Northgate Classroom 2000 to be exact for those who are familiar with the N.Ireland school system. I have modified the power settings on the wireless card on each one to prevent it from shutting off the network card to save power.
The thing that annoys me is that it's totally random - my colleague and I have tested these laptops a lot & it works fine for us! Once it's let loose in a class setting it's causing issues - it's making us think its user account related.
I manage 2 laptop trolleys each containing 20 laptops which connect via 1 Cisco wireless router to a managed service network. This means that unfortunately as it's an external service my ability to modify settings is somewhat limited.
Pupils will log onto the laptops (I attempt to encourage teachers streamline the log-ons to help reduce workload on the wireless router) - and open up Internet Explorer or MS Office and begin their work.
Several pupils will then find that after a certain amount of time their Internet connection becomes inactive - the wireless symbol on their taskbar appears to be connected - but is not flashing / showing any activity. They also cannot access their network drives to gain entry to "MyDocuments".
I find the only way to regain access is to disconnect from the wireless network & reconnect - although this is a solution - it is a right pain in the bum for myself & teachers to do.
The laptops are Dell Inspiron 6400's running Windows XP. As I said it's a managed service - Northgate Classroom 2000 to be exact for those who are familiar with the N.Ireland school system. I have modified the power settings on the wireless card on each one to prevent it from shutting off the network card to save power.
The thing that annoys me is that it's totally random - my colleague and I have tested these laptops a lot & it works fine for us! Once it's let loose in a class setting it's causing issues - it's making us think its user account related.
