Wireless network problem

jonas123 · 16 Sep 2006 at 11:20

Hi folks, my problem is this...

A friend of mine has moved to a different country with a laptop and a wifi card in search of an internet connection. She's found a house to stay in, and they have an internet connection with wifi...

Ok, so her computer can connect to the wifi point (and has good signal) but she can't get her internet to work. She's also quite computer illiterate.

Could anyone list some of the problems that could be causing the lack of internet connection. Thanks

jonas123 · 17 Sep 2006 at 12:30

Anyone???

The wireless connection says it's connected and with good strength, but the network connection (to the internet) says there's "limited or no connectivity"

Cybermyk · 17 Sep 2006 at 12:42

Is there any encryption on the network?

jonas123 · 17 Sep 2006 at 14:21

not sure what that means but...it's a dlink usb wifi device, she's installed the software including a long key she had to type in, so I guess this could be the encryption. (the usb wifi thing came with the hub as a package so there's no question about compatibility)

Nevablade · 17 Sep 2006 at 20:26

a few things could be happenning the connection may say that it is connected but the wireless router may still be blocking the usb wifiadaptor from connecting. This may be happening if the wifi encryption key or passcode was typed in wrong.

The router could also be set up for mac encrytion in which case a different computer should be used to access the router and add the address of the wifi adaptor.

If the "limited or no connectivity" message is appearing then the router probably does not have dhcp enabled and you have to type the ip adress of the connection manually or an ip address has already been entered that isn't compatable with the router

if your using xp:

start > control panel (classic view) > network connections > wireless connection > properties > Internet protocol(TCP/IP) > properties to change the ip address

well there is just a few ideas hope this helps