With VM and having problems (again yawn)

Chives · 27 Dec 2010 at 23:40

This has been the case since the bad weather started, now the snow almost seems to be gone and there is next to no improvement. It does not need to be said that I am not amused. I am on VM 10 meg, should I get on the phone to them?

3dcandy · 28 Dec 2010 at 00:09

I'm guessing that the bad weather/holiday has caused all sorts of problems due to the amount of traffic on t'internet. I'd be giving them some grief if it doesn't pick up in a couple of days however!

NVid'did'it · 28 Dec 2010 at 04:32

Owch, yours is slightly lower than mine, I'm on 10Mb, and getting 8.5Mb + 1Mb uploads. I'll give them a ring if I were you

Chives · 29 Dec 2010 at 13:51

Huge improvement today, getting double the speed I pay for, sure that won't last though.

Chives · 29 Dec 2010 at 17:29

Broken again, looks like i'll have to get on the phone

3dcandy · 29 Dec 2010 at 17:38

good stability there Virgin!

Chives · 29 Dec 2010 at 17:49

New high ping record, any ideas what is causing this as the bad weather is gone and snow is almost completely gone.

mythicdawn07 · 30 Dec 2010 at 02:33

virgin is pretty unstable to be honest, sometimes you get good speeds other times they are crap.

Had the tech guy out today and my speeds seem to be doing decent now 19mbs on 20mb broadband, which seems to be stable for once.

i downgraded from 50mb because i wasnt getting no where near that speed too, not impressed with virgin.

Duke · 30 Dec 2010 at 09:05

Post on the VM support forums with your cable modem stats. They should be able to help.

http://community.virginmedia.com

Robert · 30 Dec 2010 at 09:15

Are you using anything other than speedest? Seriously posts like this make me lol.

Some people have issues and that makes it unstable and crap...lol

Have you even made an attempt to troubleshoot or phone VM?

Chives · 30 Dec 2010 at 18:24

Duke said:
Post on the VM support forums with your cable modem stats. They should be able to help.

http://community.virginmedia.com

Sorry I'm terrible with networks, how would I go about obtaining these stats?

Chives · 30 Dec 2010 at 18:31

Robert said:
Are you using anything other than speedest? Seriously posts like this make me lol.

Some people have issues and that makes it unstable and crap...lol

Have you even made an attempt to troubleshoot or phone VM?

Yes I have troubleshooted, unplugged everything and plugged it all back in again, ran tests on other computers that come back with similar results, checked the Ethernet cables for any damage to the wires. Unplugged the wires and used wireless to check that there isn't an issue with the Ethernet wires As I said I'm not great with networks so if there is anything else I can do then let me know. I can't ring VM because they will only speak to the account holder, said account holder doesn't think there is a problem and wont look at the results I'm getting and how long it takes to load a page.
Thanks for replies so far

eggcup · 30 Dec 2010 at 20:19

i have only just recently being having issues with vm, before that they have been faultless.

kirkster · 30 Dec 2010 at 20:44

mythicdawn07 said:
virgin is pretty unstable to be honest, sometimes you get good speeds other times they are crap.

Had the tech guy out today and my speeds seem to be doing decent now 19mbs on 20mb broadband, which seems to be stable for once.

i downgraded from 50mb because i wasnt getting no where near that speed too, not impressed with virgin.

Hi mythicdawn, I am thinking of doing likewise - the 50Meg is a marketing joke. I have given it a year and have never reliably and consistently achieved anything like these speeds and have run FTP/HTTP transfers to literally thousands of sites and servers around the internet. This 50Meg service also suffers terrible jitter and packet loss. Over the year of my contract I have been on the 50Meg service I have averaged out at less than 16 Meg. Not impressed at all.....

Steve
Were there costs involved in them swappign teh modem out?

Duke · 30 Dec 2010 at 20:49

Chives said:
Sorry I'm terrible with networks, how would I go about obtaining these stats?

http://192.168.100.1 will open the modem page. If it asks for a username and password, it should be 'root' for both. The stats are on the various pages there, which they will ask for. Easier to post them on your opening post to save time

Chives · 30 Dec 2010 at 21:49

Duke said:
http://192.168.100.1 will open the modem page. If it asks for a username and password, it should be 'root' for both. The stats are on the various pages there, which they will ask for. Easier to post them on your opening post to save time

Thank you, although I doubt I'll get a quick reply.. seems that the forum staff are on holiday.

sparkymark75 · 2 Jan 2011 at 01:58

I notice in your posts above that your "slow" speedtests are all when performed against the Newbury server. Others give you a better reading.

If I do a speedtest I don't get a maxed out download but I do from fast newsgroup servers with multiple connections.

Chives · 2 Jan 2011 at 11:21

mparter said:
I notice in your posts above that your "slow" speedtests are all when performed against the Newbury server. Others give you a better reading.

If I do a speedtest I don't get a maxed out download but I do from fast newsgroup servers with multiple connections.

, ahhh I just tested from the manchester server and you are indeed correct, ping and speed from there is far better. Although I will still have VM look at it as it defiantly is not as snappy as it was before the snow.