Hi,
If I take my car to a garage and ask for a new bumper to be fitted, recieve a verbal quote of £180 and come back a week later to recieve a bill of £280 and my original bumper being repaired rather than replaced, what can I do?
I will go in to more/better detail later when my girlfriend writes up her account of what has happened. Basically my girlfriend, Emma, went to a Fords dealership to have her rear bumper replaced and a side panel repaired under insurance after an accident in which another driver went in to the rear of her car.
While she as there she took the oppurtunity to ask how much it would cost to have a couple of scuffs (again done by other cars) repaired on her front bumper. She was given a quote (can't remember how much ATM) so she then asked how much it would cost to have the whole bumper replaced.
She was quoted £180 and this is when the Ford employee started writing down on his sheet. A couple of days later Emma phoned to ask if it would be possible to keep the existing bumper also. She was told, by admin, that it should be fine.
So we arrive at Fords today with the rear bumper and side panel repaired. We are then greeted with a £280 bill. So can we have the old bumper too please? "Uhh, no, you have had your bumper repaired".
We are passed over to the manager who shows us the invoice. £180 for LABOUR, £64 for a new bump strip and £30-odd for paint. Emma expresses her point in that she is certain the Fords employee only started writing on his invoice WHEN she asked about having a new bumper fitted. The Fords manager has upmost faith in his 'highly qualified' employee and assures us that we would never had got a new bumper for anything around £200. After 20 minutes of arguing there appears to be little resolve.
We are told that we could get a new bumper for £350 if they take the old one away. Emma agrees and we are to go back to Fords next week for them to remove the current repaired bumper and replace it for a new one.
I think the crutch lies today with the fact that 'said employee' was on holiday so we couldn't hear his side of the story. But the point is Emma thought , rightly so in my opinion, that she was getting a new bumper (plus the possibility of her old one back ) for £180. Nothing was said about inc VAT or labour, NOR it being repaired.
The only thing that worries me is that Emma wasn't given an invoice/quote when she left the first time. If we had seen a £180 bill for labour / repair etc we would have phoned them up and told them to cancel it. We didn't though.
What can we do?
If I take my car to a garage and ask for a new bumper to be fitted, recieve a verbal quote of £180 and come back a week later to recieve a bill of £280 and my original bumper being repaired rather than replaced, what can I do?
I will go in to more/better detail later when my girlfriend writes up her account of what has happened. Basically my girlfriend, Emma, went to a Fords dealership to have her rear bumper replaced and a side panel repaired under insurance after an accident in which another driver went in to the rear of her car.
While she as there she took the oppurtunity to ask how much it would cost to have a couple of scuffs (again done by other cars) repaired on her front bumper. She was given a quote (can't remember how much ATM) so she then asked how much it would cost to have the whole bumper replaced.
She was quoted £180 and this is when the Ford employee started writing down on his sheet. A couple of days later Emma phoned to ask if it would be possible to keep the existing bumper also. She was told, by admin, that it should be fine.
So we arrive at Fords today with the rear bumper and side panel repaired. We are then greeted with a £280 bill. So can we have the old bumper too please? "Uhh, no, you have had your bumper repaired".
We are passed over to the manager who shows us the invoice. £180 for LABOUR, £64 for a new bump strip and £30-odd for paint. Emma expresses her point in that she is certain the Fords employee only started writing on his invoice WHEN she asked about having a new bumper fitted. The Fords manager has upmost faith in his 'highly qualified' employee and assures us that we would never had got a new bumper for anything around £200. After 20 minutes of arguing there appears to be little resolve.
We are told that we could get a new bumper for £350 if they take the old one away. Emma agrees and we are to go back to Fords next week for them to remove the current repaired bumper and replace it for a new one.
I think the crutch lies today with the fact that 'said employee' was on holiday so we couldn't hear his side of the story. But the point is Emma thought , rightly so in my opinion, that she was getting a new bumper (plus the possibility of her old one back ) for £180. Nothing was said about inc VAT or labour, NOR it being repaired.
The only thing that worries me is that Emma wasn't given an invoice/quote when she left the first time. If we had seen a £180 bill for labour / repair etc we would have phoned them up and told them to cancel it. We didn't though.
What can we do?
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