Working in a Call Center

Neg · 31 Mar 2009 at 22:37

Right guys, sorry for my thread about the lager.

Anyway, on to more serious matters, i have been offered a job in a call center. Before i say yes or no, i would like to know what it would/might involve, and what its like. The company in question is a mobile phone insurance broker? And i would be working in 'sales' if i said yes...so any of you guys work in a call center who can throw some advice my way?

Neg · 31 Mar 2009 at 22:49

me227 said:
Never worked in an American one.

But it can get pretty crap sometimes, especially if it's fulltime. Some people don't mind it but I hated the sales part and the cold calling.

I couldnt think of the right word, so 'broker' it was...and cold calling? thats just randomly phoning people? The working week is 42.5 hours, but at 14K a year, starting sallery, and 1/4-ly bonus's etc etc...

Neg · 31 Mar 2009 at 22:51

rover416i said:
I work for a branch of the Carphone Warehouse, and we deal with insurance.

If it's cold calling, balls it off.

We're inbound only, and it's a really nice job, well paid too!

Im going to look into if its cold calling or not, i dont think it is, but can be wrong.

Neg · 31 Mar 2009 at 22:57

me227 said:
It might say something about calling select customers or something like that. It'll be people where they ticked a random box on a form for the contract and you call them.

A lot of the time it may as well be cold calling. Also £14k could be achieved in other jobs easy enough. If you need a job then go for it while looking for another job.

I work in retail, its carp...had a but up with assistant manager sunday, he said he was going to knock me out. I get a massive £4.88 per hour there.