would you give a refund

Nate Silvers · 22 Jun 2010 at 17:30

I sold him an X-fi Titanium Championship for £150 on a popular auction website (which he bidded to) and now after a month he is asking for £30 refund because it didn't include the manual or cd. I explained to him they can be downloaded from the website and that they are not worth £30.

Now he's opened a paypal dispute on me :mad:

Would you refund him?

m@rty · 22 Jun 2010 at 17:33

If they can both be downloaded for free from the website, then no chance! He's just trying to pull a fast one.

Immsy · 22 Jun 2010 at 17:35

If it wasnt stated in the auction that these were included I wouldnt send him anything.

Artheas · 22 Jun 2010 at 17:36

Unless it said in the listing that you would be sending a manual or cd, no, i wouldn't.

Dark_Angel · 22 Jun 2010 at 17:38

No... it's over a month for the love of goodness.

Skillmister · 22 Jun 2010 at 17:38

Artheas said:
Unless it said in the listing that you would be sending a manual or cd, no, i wouldn't.

Yeah but you could see it the other way unless he stated in the listing they werent included.

However if they are free i say just burn a cd and print off some a4 sheets of the manual to send him

Tr Insanity · 22 Jun 2010 at 17:39

Dark_Angel said:
No... it's over a month for the love of goodness.

Kill_Phil · 22 Jun 2010 at 17:39

ideally you should have stated that it came without the cd and manual, but on another note hes trying to pull a fast one claiming £30 . cant you try dig out the cd and manual and send it to him?

Rich1988 · 22 Jun 2010 at 17:41

what would he do with the £30? he sure as hell isnt going to go out and buy a manual and cd! just kindly direct him to where both can be downloaded and tell him thats the end of the matter

Hank_Marvin · 22 Jun 2010 at 17:42

tell him to go do one, If it said in the listing fair enough, but he should only expect the manual and cd, not £30

Dark_Angel · 22 Jun 2010 at 17:43

phil_c_ said:
ideally you should have stated that it came without the cd and manual, but on another note hes trying to pull a fast one claiming £30 . cant you try dig out the cd and manual and send it to him?

TBH, he should have complained a few days after.

It's not as though it's like he had to go through a hundred different items with a fine tooth comb to figure out they were missing. They're drivers! Who the heck uses the CD most of the time, unless the product has literally just been released I'll just download the drivers from the internet. The only time I won't is with a new MB / windows install just to get the PC up and running until I sort out stuff, and then will update them. Even then I'll usually have downloaded the latest before hand!

K1LLSW1TCH · 22 Jun 2010 at 17:43

I would mail him back telling him to **** off, then line up £150 in £10 notes and send him the picture.

andy85 · 22 Jun 2010 at 17:43

Artheas said:
Unless it said in the listing that you would be sending a manual or cd, no, i wouldn't.

This.

Biohazard · 22 Jun 2010 at 17:45

send him a poo in the post!

HumanShield · 22 Jun 2010 at 17:45

Nate Silvers said:
I sold him an X-fi Titanium Championship for £150 on a popular auction website (which he bidded to) and now after a month he is asking for £30 refund because it didn't include the manual or cd. I explained to him they can be downloaded from the website and that they are not worth £30.

Now he's opened a paypal dispute on me Would you refund him?

Not after a month! I may have been a little more sympathetic if he emailed after opening it, but it certainly wouldnt have been £30 even then!

MrKeeno · 22 Jun 2010 at 17:45

Had exactly the same situation happen to me about a year ago. I sold a Nikon D40 camera.

Now if I am honest I completely forgot to include the manual + CD when I posted the camera but I did not state that they would be included anyway.

I got a really rude email from the buyer with all sorts of threats so I called the auction site helpline and forwarded all the emails that we sent each other. I was told that unless it stated on the listing the the manual and CD were included then I was under no obligation to send them. The buyer was also banned for a while due to the threats.

If he had have been nice about it he would have had the stuff in the post the next day.

Kill_Phil · 22 Jun 2010 at 17:45

Dark_Angel said:
TBH, he should have complained a few days after.

It's not as though it's like he had to go through a hundred different items with a fine tooth comb to figure out they were missing. They're drivers!

this guy has a point ,fair enough it was like a few days after, a week pushing it! but a month is kinda ridiculous, even a shop would laugh at you, tell him to jog on, submit your evidence to paypal, im sure theyll side with you on this one...

matthab · 22 Jun 2010 at 17:52

hes past the distant selling regs and also its sold as used. After a month you cant complain as you would have used after a month.

Get any money you have out of paypal and disassociate all your bank accounts with them.

Nate Silvers · 22 Jun 2010 at 17:55

Thanks for the replys and lmao at #12, I would if I had them! I'm gonna look for the manual and send the CD. I hope Paypal side with me.

I stated the item came fully boxed but I meant it comes in a box. I think he has buyers remorse as he keeps stating how he paid more than you can get it new (which he didn't).

Dark_Angel agree 100%. I even added two items worth £15 each for him when I sent it!

Skillmister · 22 Jun 2010 at 17:57

Nate Silvers said:
I stated the item came fully boxed but I meant it comes in a box.

I'd take that as meaning boxed with all the stuff that came with it but to be honest when it comes to selling things i have no idea.