WOW!!!! 1h 15mins on hold and they cut me off.

[PaulD123]

Are you serious???

If you're this busy then pay for another customer service rep (or ten)

I get it that you're busy, hence being content to waste 75 minutes of my life listening to your god awful answer phone, but to then just drop my call is inexcusable.

Hopefully there's a form I can fill out to cancel my order as I obviously wont be able to do it by phone.

Good luck to all others that have placed orders with OC, but lack of communication and inability to provide any form of customer service whatsoever means I'm taking my money elsewhere.

 

[PaulD123]

Thanks for the link d brennen, I genuinly didn't see the customer service forum before I posted here.

If I'm honest, when I placed the order back in November I'd hoped I would but didn't really expect to recieve it for Christmas. What upsets me is how quick they were to take the £2k out of my bank but it's radio silence thereafter, send me an email to tell me I'm 100th or 5000th in the queue, I don't mind, but at least let me know once you've taken my hard earnt cash. If they are not ready to build your pc due to volume that's fine, but if that's the case they should not be taking your money until they are ready to start processing your order.

To be honest, this thread is probablly in the correct place as it stands, as it's a review of OCuk performance, or lack thereoff.

They're obviously extremely busy due to time of year, Black Friday / Cyber Monday etc. but if that's the case, there should be more money in the pot to provide a decent customer service. I had a better experience getting through to HMRC when they owed me money, than I did trying to contact OCuk and that's saying something.

Per my original post, I wish all the best to those ordering from OC, and to those considering ordering, mine may be an isolated case, who knows?

Best regards.