Wrong mattress

PaulStat · 31 Dec 2006 at 17:12

Ok I did a very silly thing a year and half ago, which is mainly down to pure laziness but what's done is done.

I bought a bed frame and mattress from Ikea, the mattress I purchased was a latex one but they gave me a foam one, for some stupid reason I never reported the error and just stuck with the crappy foam alternative (which was probably a fair bit cheaper).

Now the foam mattress is starting to wear down a fair bit and would be nice to have the firm latex one.

Soooo I still have the receipt how much chance do you think I have of getting the latex one now without charge?

Ps: Yes I know how silly this was so no need to lecture me

Liverpool-Lad · 31 Dec 2006 at 17:14

A year and a half? Probably nil points.

starscream · 31 Dec 2006 at 17:15

I don't believe they have any obligation to now, so it would down the the discretion of whoever is in charge.

I doubt it given the time that is passed to be honest, and the fact that they will now not be able to resell that mattress due to the wear/tear.

PaulStat · 31 Dec 2006 at 17:17

Need VIRII in here see his views

starscream · 31 Dec 2006 at 17:19

PaulStat said:
Need VIRII in here see his views

It's the Muslims fault?

PaulStat · 31 Dec 2006 at 17:21

Nahh I was thinking of his fine negotiating tactics when he took a 4 year old washing machine back and got it replaced for free due to consumer rights or something.

trojan698 · 31 Dec 2006 at 17:24

Well that mattress should last longer than a year and a half anyway. So you'll definately get a swap and it's certainly worth a shot going for the better mattress seeing as you paid for it. If you kick up enough fuss I reckon you've got a decent chance.

Vonhelmet · 31 Dec 2006 at 17:41

No chance. The return period on a mattress will be fairly tight (maybe a month or even two weeks) as it is, due to the fact that you sleep on it and wear it down from the start. They're never going to let you return it after 18 months.

trojan698 · 31 Dec 2006 at 18:01

Dont Ikea mattresses have a ten year guarantee, come to think of it

Vonhelmet · 31 Dec 2006 at 19:38

trojan698 said:
Dont Ikea mattresses have a ten year guarantee, come to think of it

Maybe, but there's nothing wrong with it beyond normal use.

SB118 · 31 Dec 2006 at 20:10

PaulStat said:
.... the mattress I purchased was a latex one but they gave me a foam one ...

Kick off about how your latex matress is wearing really quickly. When they got somebody out to look at it and they tell you that you've got a foam matress, kick off again about not getting what you paid for. Good job you kept the recipt

n3vrmind · 1 Jan 2007 at 01:09

SB118 said:
Kick off about how your latex matress is wearing really quickly. When they got somebody out to look at it and they tell you that you've got a foam matress, kick off again about not getting what you paid for. Good job you kept the recipt

WIN!

id just complain that its worn down already, tell em you checked the receipt and its not even the mattress you ordered, tell em the missus bought it and you thought thats what she had actually ordered so u never questioned it

matthew_o50 · 1 Jan 2007 at 01:13

You could just play stupid saying you thought it was a latex matress instead of a foam one as SB118 said

.

You may be able to work something out where you get discount of a latex matress because that's what you originally paid for. Contact the Ikea store you purchased it from and if that doesn't work go to head office.

Jet · 1 Jan 2007 at 03:29

vonhelmet said:
No chance. The return period on a mattress will be fairly tight (maybe a month or even two weeks) as it is, due to the fact that you sleep on it and wear it down from the start. They're never going to let you return it after 18 months.

The time limit for return (resulting in a refund/partial refund/repair) will be decided by the courts and will be how long you can reasonably expect a mattress in the present circumstances to last. Not sure where you've plucked the month or 2 week figures from.

If you mean that you have a month or 2 weeks to return it if you change your mind then I think you lose that right as soon as you sleep on it lol.

Craig321 · 1 Jan 2007 at 03:37

PaulStat said:
Ok I did a very silly thing a year and half ago, which is mainly down to pure laziness but what's done is done.

I bought a bed frame and mattress from Ikea, the mattress I purchased was a latex one but they gave me a foam one, for some stupid reason I never reported the error and just stuck with the crappy foam alternative (which was probably a fair bit cheaper).

Now the foam mattress is starting to wear down a fair bit and would be nice to have the firm latex one.

Soooo I still have the receipt how much chance do you think I have of getting the latex one now without charge?

Ps: Yes I know how silly this was so no need to lecture me

Give it a go, no loss.