WWGD do? Duplicate order received...

Soldato
Joined
25 Aug 2010
Posts
3,030
So, ordered a not so cheap sofa from an online retailer and today took delivery, unfortunately there were two sofas received, the delivery note said 4 packages which is what we got but should have only been 2.

Who would keep it/sell it? And who would own up and get on the phone...?
 
I’d firstly check I hadn’t paid for the extra

Then I’d phone the retailer as I’m an honest person
 
Was it tescos direct out of interest?

Recently bought a sofa from them and they took the payment 3 times had to call and make sure they refunded it before sending me 3 sets of sofas!
 
If I remember rightly multiple items sent mistakenly are not classed as unsolicited goods and still belong to the retailer. They will need to decide whether its worth their time to collect it from you.
 
send them an email or phone them up offering to buy the extra one at half price! or just tell them they can collect it at their own expense.

if they accept, return the full price one for a refund :D
 
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