-
Competitor rules
Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.
X1800XL Problem, so gutted and annoyed!
- Thread starter DazedNFuzed
- Start date
DazedNFuzed said:
DO NOT FLASH YOUR CARD TO TRY AND FIX THIS
its not your job to fix it and you will write off your warranty. if your card was out of warranty then sure, i would say try it, but for this case, a brand new card... NOOOOOOOOOOOOOOOOO!!!!!
DazedNFuzed said:
go to settings on the first page then to temperature monitoring. check the write temp data to log file. change the update time to 2 secs or so. go to the miscellaneous section and uncheck the limit log size button. after the pc crashes open up ati tool again and click show log file on the miscellaneous tab. and ye dont flash it as locutus says, it should work out of the box and its not your problem to fix it.
locutus12 said:
DO NOT FLASH YOUR CARD TO TRY AND FIX THIS
its not your job to fix it and you will write off your warranty. if your card was out of warranty then sure, i would say try it, but for this case, a brand new card... NOOOOOOOOOOOOOOOOO!!!!!
I second this, do not flash your BIOS under any circumstances, this sounds much more serious than just a BIOS flash. Crashing and freezing at desktop I think the card is probably physical duffed either memory or the GPU itself.
Just wait for a few more days, contact OCUK and ask for an upgrade.
toucam said:
don't worry i wont be flashing it, I'm well with in my rights to get this card exchanged.
I'm sure the manager will see it my way and the nonce who i spoke to on the phone just didn't have the authority to say that it could be changed.
They have to change it right?
Do they read these forums?
Hi there
First of all sorry to hear about your troubles and the not so top notch support you should have gotten.
This to me sounds like a definite faulty graphics, but if you could test it in a friends PC it would help.
One thing to make sure is that the card is been powered from a clean line, so basically a cable running from the PSU that has no other devices connected to it.
Also make sure you have installed all appropiate chipset drivers for your motherboard and then install the latest offical ATI drivers, I believe which are CAT 6.4 so maybe give CAT 6.3 and 6.4 a try.
If its still giving you trouble call tech support tomorrow, ask for Phil or Andy and tell them Gibbo has authorised a priority swap for another product. Inform them that they need to swap it out for one of the Sapphire X1800 XT's as we have no more XL's left and this will be done for you at no charge, so in essence a free upgrade for the troubles you have had.
In the meantime I will ensure our technical department get some new stress testing involved that involves actual game engines to prevent such problems happening again.
If you want and are not too far away from OcUK you could always travel up and bring your card for swap-out either tomorrow or Monday as we are open during the bank holiday.
First of all sorry to hear about your troubles and the not so top notch support you should have gotten.
This to me sounds like a definite faulty graphics, but if you could test it in a friends PC it would help.
One thing to make sure is that the card is been powered from a clean line, so basically a cable running from the PSU that has no other devices connected to it.
Also make sure you have installed all appropiate chipset drivers for your motherboard and then install the latest offical ATI drivers, I believe which are CAT 6.4 so maybe give CAT 6.3 and 6.4 a try.
If its still giving you trouble call tech support tomorrow, ask for Phil or Andy and tell them Gibbo has authorised a priority swap for another product. Inform them that they need to swap it out for one of the Sapphire X1800 XT's as we have no more XL's left and this will be done for you at no charge, so in essence a free upgrade for the troubles you have had.
In the meantime I will ensure our technical department get some new stress testing involved that involves actual game engines to prevent such problems happening again.
If you want and are not too far away from OcUK you could always travel up and bring your card for swap-out either tomorrow or Monday as we are open during the bank holiday.
Caporegime
Now thats a cracking result, good on yer Gibbo. 
Gibbo said:Hi there
First of all sorry to hear about your troubles and the not so top notch support you should have gotten.
This to me sounds like a definite faulty graphics, but if you could test it in a friends PC it would help.
One thing to make sure is that the card is been powered from a clean line, so basically a cable running from the PSU that has no other devices connected to it.
Also make sure you have installed all appropiate chipset drivers for your motherboard and then install the latest offical ATI drivers, I believe which are CAT 6.4 so maybe give CAT 6.3 and 6.4 a try.
If its still giving you trouble call tech support tomorrow, ask for Phil or Andy and tell them Gibbo has authorised a priority swap for another product. Inform them that they need to swap it out for one of the Sapphire X1800 XT's as we have no more XL's left and this will be done for you at no charge, so in essence a free upgrade for the troubles you have had.
In the meantime I will ensure our technical department get some new stress testing involved that involves actual game engines to prevent such problems happening again.
If you want and are not too far away from OcUK you could always travel up and bring your card for swap-out either tomorrow or Monday as we are open during the bank holiday.
Yup, all latest drivers installed and MB bios up-to-date.
That is absalotely awesome gibbo, you wont beelive how stressed about it all i have been, ive run my self int the ground about it and a got a sty thingy growing on my eye
I live in essex but im willing to travel up tomorrow to salavage my easter weekend and get back to Oblivion
will that be ok do you think?
Should i bring my tower to?
DazedNFuzed said:Yup, all latest drivers installed and MB bios up-to-date.
That is absalotely awesome gibbo, you wont beelive how stressed about it all i have been, ive run my self int the ground about it and a got a sty thingy growing on my eye
I live in essex but im willing to travel up tomorrow to salavage my easter weekend and get back to Oblivion
will that be ok do you think?
Should i bring my tower to?
Hi m8
Bring your tower, Oblivion game and I will get our guys to get it working for you whilst you wait and if it needs a new card they will replace it with a Sapphire X1800 XT for you.
I shall let Phil know to expect you, try to get there for as close to 9am as you can as Saturday get really busy and you don't want to be standing in a long queue.
So ask for Phil Meredith when you get there and let him know Gibbo has authorised for everything to be sorted, but I shall inform him anyway by email as I am not in over the weekend.
Gibbo said:
just checked map
http://www.maporama.com/share/iti.a...&VV=1680x1020&SEARCH_ITI.x=16&SEARCH_ITI.y=11
over 3 hours there
, i will leave as early as possible. DazedNFuzed said:just checked map
http://www.maporama.com/share/iti.a...&VV=1680x1020&SEARCH_ITI.x=16&SEARCH_ITI.y=11
over 3 hours there
Get an early night and drive carefully, don't worry if your running late, the OcUK lads will sort for you.
Soldato
10 outta 10 for customer services....
Wish more companies would follow suit...
Thats a great gesture Gibbo....
Wish more companies would follow suit...
Thats a great gesture Gibbo....
Soldato
Me impressed!
stories like this remind me why ive only ever shopped here and no where else for comp components. i can shop in complete confidence that everything i buy is backed by first class support and decent people. keep up the good work lads.
