xbox live connection problem

dannyjo22

dannyjo22

dannyjo22

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Joined
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One of my mates has just got a xbox 360 and is having problems connecting to live. He sent me this email, as I'm at work and cannot surf too much(websensed) I am going to post his query here in the hope you can help.

"Ok mate here goes. Can't get on to xbox live. So i'll pick your brain(if that's all right) and see if I can get this fixed without phoning 'em up.

I figure the best option is to use the ethernet cable? I don't have a router, just a bt DSL modem. I want to have internet access as well as be on xbox live at the same time. Am I right in saying the ethernet goes from the xbox to the PC??(just checking in case i've made a major **** up!) I unplugged everything connected it and it won't let me connect.

I configured the ICS to enable it to share the connection. What am I missing?

Just one thing, the Local area connection, I have 2. One is connected and one isn't? The one that isn't says that a network cable is unplugged? No idea what it means. It sits with a small red cross on it. It has always been like that, but since I have never had any issues with it or never used it I never bothered. "

Any ideas guys? I can get more info if needed.
 
First thing that springs to mind is the cable. Is it UTP or STP. Would obviously make a HUGE difference.

Second thing is that he may not have installed the drivers for the onboard RJ45 connectors. He may have some onboard the motherboard, but the BT modem uses USB so he's never had a need to 'test' it before.

See if he knows the answers to them.
 
The RJ45 drivers are they motherboard specific or Modem specific. In other words to find the driver on google do I need to ask him his mobo or Modem?
 
Well the RJ45 drivers will have come with the driver CD for his motherboard, nothing to do with the modem at all.

You could I guess find them on google, you'd need to type in the motherboard make and model which will take you to the manufacturers site to download them.

Quickest way would be...

Start
Right-click on "My Computer"
Properties
Hardware tab
Device Manager
And see if the list of attached devices are all ok, i.e, there's no exclamation marks or question marks next to any of the devices.
 
He has no exclamation marks which would seem to suggest the RJ driver is installed?

Hes just finding out now what his mobo is.
 
Yep, that seems right then.

Only thing I can now think of is the cable. He's gonna need a twisted cable as the data out on the mobo will obviously need to go the the data in on the xbox.
 
Sounds to me like he has 2 LAN adapters and:

1 goes to the DSL modem
1 goes to the 360

He's setup ICS between these two connections so the DSL Modem connection is being routed through the second LAN port.

That all sounds fine, however:

The reason he's getting the cable unplugged error is probably because he's using a straight-through network cable instead of a crossover one required for connecting the 360 to the PC.

Sounds like he's configured it perfectly well on the PC so no need to mess around with drivers.
 
So he may need a crossover cable, that would be UTP right? So I just google UTP cross over cable. How much are these usually roughly?

Thanks Guys for the help, this is my best bet as my mate lives about 300 miles away.

A cross over cable is because he's not using a router?
 
Hmm it maybe more of a problem than that, talking again to my friend, even if he just plugs into the modem with the xbox supplied ethernet cable to the xbox he still cannot connect to live.

Anymore ideas?

Edit when I suggested ethernet to ethernet with no pc involved he said

"The ethernet on the modem is a different size. Tried that already
What is a bit strange is that when I go into the 'test xbox live connection' bit, it was saying disconnected at the network adapter. Now it is saying wired, but saying the ip address failed.

I'm stumped because it was **** easy for me and everyone else I know.
 
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if he's plugging his xbox directly into the back of the pc won't he need a crossover cable?

it's either that or use a network switch and plug the pc and xbox into it seperately, set the pc up as the machine that will be directly connected to the net (gateway) and let the xbox auto detect it.
 
Right I think Ive got the problem? He is using a BT voyager 105 Adsl Modem. This has no ethernet port for connection just USB and RJ11...

General Device Type DSL modem
Device Type DSL modem
Enclosure Type External

Expansion / Connectivity Interfaces 1 x modem - ADSL - RJ-11 ¦ 1 x USB - 4 PIN USB Type B

So now is the only way a router or maybe its worth getting in touch with BT for a change of modem?
 
if it's a usb modem i don't see why he still can't share it's connection by using a cross over cable to connect his xbox to the pc's lan adaptor (so that's direct from the xbox into the back of the pc)

or he could buy a network switch and then use two straight through ethernet cables and connect his pc and xbox up that way and then set up connection sharing (which is what i used to do)

i don't think the supplied xbox ethernet cable is a crossover. as far as i know it's a standard cat5 ethernet cable which is ideal for use with a switch.

he only really needs a router if he'd like to use xbox live with the pc switched off.
 
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Thanks very very much guys, I really need this guy online asap so I can whup him ;)

Cheers I linked him the forum thread, hopefully tommorow he can stop all the playing with himself ;)
 
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