Xbox Live: Downgrading to Silver.

Chads · 24 Apr 2006 at 13:19

Is this actually possible? I've been checking on the Xbox/Internet and I can't find a single way to change from a Gold Membership to a Silver one. Microsoft's support website is, as usual, unhelpful.

There is a menu on the Xbox itself that says "change membership options", but when i go into it, it says there are none available, Hoorah.

Cheers,

da_mic_1530 · 24 Apr 2006 at 13:20

could you just let it run out, or ring ms and cancel the gold, surely that would downgrade it? :confused:

Steedie · 24 Apr 2006 at 13:23

do what i did before, get rid of payment method in the dashboard then when it comes to that time of the month, they soon get the hint

DaveyD · 24 Apr 2006 at 13:28

Taken from http://www.xbox.com/en-GB/live/legal/

www.xbox.com said:
6.6 Refund Policies. Except as stated otherwise, or as otherwise provided by applicable law, all charges are non-refundable. If you signed up for an annual Service and paid the annual fee with your Payment Method, we may provide you a full refund of the annual fee if you cancel within the first 60 days of your Service. Additional information about refunds is available at http://www.xbox.com/live/accounts/default.htm.

You'll not get a refund if you try to cancel it, your Gold membership will just continue until the 12months are up, so if you have paid for it, you can't do much.

If you're still on the free month of Gold, just do as Steedie has said.

Doorman80 · 24 Apr 2006 at 16:30

I rang ms up to cancel my account and they did it with no bother. They refunded me the £39.99.

gord · 24 Apr 2006 at 16:31

Doorman80 said:
I rang ms up to cancel my account and they did it with no bother. They refunded me the £39.99.

What number did you call?

I want to end my monthly Gold sub.. but dont want to get rid of my gamertag etc.. just revert to silver.. can they do that yeh?

llyama · 24 Apr 2006 at 16:46

They can, but expect to go through a Q&A session as to why and when you are going to upgrade to gold next.

sargatanas · 24 Apr 2006 at 16:56

DaveyD said:
Originally Posted by www.xbox.com
6.6 Refund Policies. Except as stated otherwise, or as otherwise provided by applicable law, all charges are non-refundable. If you signed up for an annual Service and paid the annual fee with your Payment Method, we may provide you a full refund of the annual fee if you cancel within the first 60 days of your Service. Additional information about refunds is available at http://www.xbox.com/live/accounts/default.htm.

Does that not mean you could cancel after 59 days, get your money back, then resign up, cancel again to get your money back etc etc?

DaveyD · 24 Apr 2006 at 17:00

sargatanas said:
Does that not mean you could cancel after 59 days, get your money back, then resign up, cancel again to get your money back etc etc?

Probably, though I think they'd get a bit "hmmm" about it, and probably block your account/card or something.

AdWright · 24 Apr 2006 at 17:43

sargatanas said:
Does that not mean you could cancel after 59 days, get your money back, then resign up, cancel again to get your money back etc etc?

www.xbox.com said:
...we may provide you a full refund of the annual fee ...

There's the answer - they're going to get suspicious if you keep trying it

sargatanas · 24 Apr 2006 at 18:53

You could get away with it a couple times though

6 months free

gord · 26 Apr 2006 at 00:59

gord said:
What number did you call?

I want to end my monthly Gold sub.. but dont want to get rid of my gamertag etc.. just revert to silver.. can they do that yeh?

NokkonWud · 26 Apr 2006 at 01:29

You will keep the tag, it will stay the same and just be Silver. You're alright Gord.

gord · 26 Apr 2006 at 01:51

NokkonWud said:
You will keep the tag, it will stay the same and just be Silver. You're alright Gord.

Woop! Thanks. Just to find the number now.. i have 0800 587 1102 at the mo to ring.