To be honest, I don't think either company cares as much about the customer as they do about profit. Both companies are really just after your money, it's just that Sony have so far done a far better job of making the right noises in convincing people they're the company to give your money to.
personally i think sony do care about the customer more than microsoft.
it annoys me how microsoft are charging more for inferior cheaper hardware too, ps4 has better hardware cheaper price, i know it has no camera but adding that it would still be cheaper(yes i know kinect camera seems miles better), and if you take kinect away how much would x1 be then 350? 330? if so then i still think thats too much as ps4 has the better hardware.
i feel like they are being such greedy *****, they take the ****, psn plus is giving great up to date games unlike live who didnt give you any games up until recently and those are lets face it a joke. sony has free multiplayer this gen free netflix etc, only recently found out that you cant use netflix and other stuff unless you paying a gold sub for live, you cant even record your poxy 5mins of last gameplay on next gen unless you paying for gold yet sony lets you record 3x as much for free!! im sure theres other stuff too aswell as the whole drm second hand game stuff but this is proof to me that sony care for the cust more than microsoft.
i dont know everything, sony might be bigger thieves then microsoft but i gotta take my hat off for them for having a great piece of kit for a great price and a rewarding subscription service and the freebies.
this is just my take and i have NOT put it up to rub ppl the wrong way so PLEASE dont take it like that





) but the XB1 exclusive titles interest me more than the PS4's. Which would be the main deciding factor for any gamer really.