Xbox UK contact info?

[philstanbridge]

I’m attempting to recover my son’s account. We were recently hacked and we have been locked out of it. It looks as if they changed the password then enabled 2fa their end. I’d like to speak to another human about this. There must be some way we can verify this account. The online recovery form is just impossible.

Does anyone have a number?

Cheers

 

[TheVoice]

Have you tried the Contact Us button on this page?

Xbox Support

support.xbox.com

It says you can request a callback.

 

[philstanbridge]

I have, but they say that my problem doesn’t qualify for a call back

 

[edGfaCTor]

Have you resolved this issue?

 

[philstanbridge]

I haven't unfortunately. It's very frustrating because my son has lost access to all his paid for games and progress. He's started again with a fresh account but he's lost an awful lot, and we simply cannot afford to buy a lot of the games again for him. It's very upsetting.

 

[xaldub]

You might want to read the following for some tips/advice on how to approach Xbox customer support for this issue https://www.reddit.com/r/xboxone/comments/voktvn/i_recovered_my_hacked_xbox_account_even_with_2fa/

Good luck !

 

[Goodie]

that sucks, hope you manage to get it fixed

 

[decto]

I’m attempting to recover my son’s account. We were recently hacked and we have been locked out of it. It looks as if they changed the password then enabled 2fa their end. I’d like to speak to another human about this. There must be some way we can verify this account. The online recovery form is just impossible.

Does anyone have a number?

Cheers

Talking to a human is always a stretch as everything is tickets and automation.

Some steps in here may be worth looking at though.

MS hacked account