Xerox praise

Xire · 10 Jan 2013 at 14:46

We have currently been having really terrible printing issues at work, spent hours of my life fixing these damn things but finally...after speaking to Xerox, with regard to fixing a printer issue, they have kindly emailed me a solution.

Thought I’d share this with you all as they’ve parted with some very important knowledge that I think we could all do with knowing. Might save you all a lot of time and trouble in the future.

The solution is quite complex but if we work together I’m sure we can get through this really helpful guide.

www.support.xerox.com/go/kb/gokb.asp?prodID=CQ930X&Xlang=en-GB&Xcntry=GBR&objID=10396

edit: I would put this in the other forum but feel its best suited here.

JBod · 10 Jan 2013 at 14:47

And to think this is the company that invented the concept of a mouse and windows...

Name · 10 Jan 2013 at 14:50

Thanks, will spread this around the office. Great little tip to help efficiency.

We shoud have more uptime on our printer now

Kazz · 10 Jan 2013 at 14:55

We need a trade secrets thread.

kiteloopy · 10 Jan 2013 at 14:56

Didnt they have the first networked PC's too???

Must have watched the same program.

Benihana · 10 Jan 2013 at 14:57

I now can stop buying new printers each time this issue occurs.

Stretch · 10 Jan 2013 at 14:58

But what about tray 2?

Zatoichi.uK · 10 Jan 2013 at 15:02

So did it fix the problem?

Xire · 10 Jan 2013 at 15:03

Zatoichi.uK said:
So did it fix the problem?

It did indeed, I would have never thought of this if it wasnt for Xerox.

Zatoichi.uK · 10 Jan 2013 at 15:05

Xire01 said:
It did indeed, I would have never thought of this if it wasnt for Xerox.

That's excellent. You should write them a thank you letter for providing such a compressive solution.

Zogger · 10 Jan 2013 at 15:07

I'm sorry, but I really need a picture for step 3. It's telling me to close the tray but I don't know how to do that. Which tray do I close? Help :confused:

t.oldaker · 10 Jan 2013 at 15:10

pwahaha what a useful guide

Banzai_Joe · 10 Jan 2013 at 15:21

I deal with these fools on a regular basis. Most are based out of Manilla IIRC.
My god it's such a challenge when i have to ring to report an issue.

bignev72 · 10 Jan 2013 at 15:22

E-mailed this round the office

Xire · 10 Jan 2013 at 15:25

bignev72 said:
E-mailed this round the office

That is good, pass on this information to prevent any kind of Xerox disaster.

i5aces · 10 Jan 2013 at 15:43

i read all the reply's before reading the guide,
doh

Bennie-Mac · 10 Jan 2013 at 16:01

I don't actually own a Xerox printer, I have an HP Laserjet. However just as I was about to take it to the recycling centre, I noticed that there was some crumpled up paper protruding from the magic slot that makes the paper disappear. After reading the guide in the OP in great detail, I came to the conclusion that all was lost.

After a few hours of intense thinking, I had a moment of madness, despite me not having access to a "Paper Tray 3" I thought I would risk it all and try to remove the crumpled paper. Needless to say the printer initiated self destruct mode and severely burned me and the carpet in the process. I'm off to buy a new Xerox one so this will never happen again! My pride is ruined thanks to HP's over simplified and lazy support.

Antar Bolaeisk · 10 Jan 2013 at 16:04

Printers, for whatever damn reason, are the bane of my existence. Probably has something to do with Mac users insisting on Dell printers :/

ChrisD. · 10 Jan 2013 at 16:06

Antar Bolaeisk said:
Probably has something to do with Mac users

Xire · 10 Jan 2013 at 16:06

Antar Bolaeisk said:
Printers, for whatever damn reason, are the bane of my existence. Probably has something to do with Mac users insisting on Dell printers :/

Luckily you have now come across this guide.