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XFX ARE PANTS RMA
- Thread starter hlennie
- Start date
Very true, a while back i had to rma a broken xfx gtx 280, the reseller that i got the card from was abysmal, took weeks of haggling, one doa replacement card followed by more haggling before i received a replacement that worked.
Soldato
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- 19 Oct 2002
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- The land of Cows n Grass!
Ah well so ive stumped myself by buying ocuk's deal on an ati 4850 then?
If it goes wrong i think ocuk cover the 2year warranty but at the end of the day xfx are a bit naughty by not honouring at least 1year.
If it goes wrong i think ocuk cover the 2year warranty but at the end of the day xfx are a bit naughty by not honouring at least 1year.
Soldato
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- 5 Aug 2006
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- Derbyshire
OP: I understand your frustration but in future PLEASE spell check before contacting people (in this case XFX) as with appaling spelling I cannot take you seriously*=
*The above is intended to help, not be rude.
It had better be, the OCUK XFX warranty is the only thing that swayed me to get the XFX 4890 14 months ago
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*The above is intended to help, not be rude.
It had better be, the OCUK XFX warranty is the only thing that swayed me to get the XFX 4890 14 months ago
.XFX didn't even reply to me
same here, would never buy the brand again....not even from ocuk
I think that's why XFX have made all RMA's to be taken care of by the reseller, so if you buy an XFX from ocuk it should be all good as they and not XFX will deal with any RMA issues for the term of the warranty.
Isn't that a good thing? I would much rather call OCUK than call an outsourced call centre and have a 3 week turnaround and end up with another broken product (edit: Oh wait, I got another broken monitor from ocuk too... but if I was dealing with samsung it would have taken a long long long long long long long time untill stuff was sorted, aka money back and buy a Dell).
very true
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As far as i'm aware legally the manufacturer has to deal with the dead card.
Copy and pasted from the Guardian
"The Sale of Goods Act offers protection against faulty goods even when the manufacturer's guarantee has run out. The act says goods must last a reasonable time - and that can be anything up to six years from the date of purchase."
I used this argument when my 18month 42" Panasonic plasma gave up the ghost. I was first told by the retailer that it was tuff luck and the tv was out of warranty.
Once I did my research I contacted Panasonic directly who said that as long as one of their approved repair centres confirms it was a fault and not misuse they would foot the bill for repair but i would have to pay for the inspection.
In the end I persuaded the retailer to pay for the inspection and Panasonic paid for the repair.
Have a look at the full article here as its def worth a try.
http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain
Copy and pasted from the Guardian
"The Sale of Goods Act offers protection against faulty goods even when the manufacturer's guarantee has run out. The act says goods must last a reasonable time - and that can be anything up to six years from the date of purchase."
I used this argument when my 18month 42" Panasonic plasma gave up the ghost. I was first told by the retailer that it was tuff luck and the tv was out of warranty.
Once I did my research I contacted Panasonic directly who said that as long as one of their approved repair centres confirms it was a fault and not misuse they would foot the bill for repair but i would have to pay for the inspection.
In the end I persuaded the retailer to pay for the inspection and Panasonic paid for the repair.
Have a look at the full article here as its def worth a try.
http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain
I don't think that's entirely true. If there's a known design issue with the product, perhaps they'll help you out, sounds like in your case they were being generous rather than legally bound.
There was a lawyer on here earlier with a problem PSU, and he said it was definitely the responsibility of the retailer.
I also have sent a laptop back to be repaired FOC by the retailer even when it was out of warranty, because of the sales of goods act.
This.
The retailer is responsible because that is how it has become over time, it's not been forever that we could ship things around the continent this easily - so due to that basis (same as distance selling act's reasoning in ways) the retailer is responsible, in the eyes of the law. Generally though, the retailer will want you to go to the manufacturer but I believe you can insist otherwise. I called OCUK when I suspected a HDD I bought to be bricked, all the material here on ocuk (over 30 days from purchase) said I had to go direct to samsung for rma (yes, samsung broken stuff again!) but I called OCUK and they were friendly enough to handle it for me. Personally, if I bought an xfx card here and it died, I would be glad that OCUK were in charge of dealing with it for me. As of yet I have not had issues with xfx products and I have bought a few, if something happens I will have the piece of mind that I don't have to deal with outsourced callcentres and far away rma delivery locations and the other problems.
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Soldato
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- 23 Nov 2009
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Your only protected if the said company as a dealing within the bounds of the country where the fault developed. If XFX have a uk based call centre they have to deal with the warranty as they would be governed by uk law but if there call centre is in another country then there is not a lot you can do.
Yes I'm sure you can regardless of that as the company do trade and sell in the UK, therefor they are liable under UK law.
