OcUK is not free from similar problems if i'm honest, but when they're good; they're great!
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XFX ARE PANTS RMA
- Thread starter hlennie
- Start date
OcUK is not free from similar problems if i'm honest, but when they're good; they're great!
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- Worcestershire
I'm pretty sure to get anywhere near a 6 year warranty you have to be able to PROVE indefinitely that the fault was in the design of a product (like it was designed to fail, which is pretty much the case for everything, but no-one can really prove it) itself.
Well have XFX got an EU presence? As under EU law you get 2 years warranty on everything. It's never advertised, and you have to point it out, but a swift phone call to head offices' usually results in a "Yeah, do it, give them their money/exchange!".
http://www.thisismoney.co.uk/bargai...=487339&in_page_id=53954&in_advicepage_id=131
If XFX have any presence within the EU email that office, and point out your position, they should deal with it. If they don't and the thing applies about them being outside EU so no warranty, then sorry dude.
I heard OcUK are too good to be used.
well sent card off to xfx to betested as they offered me a deal on another card
no fault found said the tech.
asked what had to be done to get the card working, and was informed that the card had to have a bios update to work with new drivers 181.22 upwards.
did any one on here have to update their 9500 GT bios to get them working ?
no fault found said the tech.
asked what had to be done to get the card working, and was informed that the card had to have a bios update to work with new drivers 181.22 upwards.
did any one on here have to update their 9500 GT bios to get them working ?
OP: I understand your frustration but in future PLEASE spell check before contacting people (in this case XFX) as with appaling spelling I cannot take you seriously*=
*The above is intended to help, not be rude.
It had better be, the OCUK XFX warranty is the only thing that swayed me to get the XFX 4890 14 months ago.
Spell check can only do so much, it can't make up for "deficiencies". Thinking "brought" means "bought" is beyond the deficiency that a spell checker can help with.
I had an unpleasant rma with XFX years ago with two faulty cards, a 7800gtx 256mb and an 8800gtx 768mb. I was polite, as were the chaps that were dealing with me, but whatever information they asked for it seemed that no matter what I wrote back it wasn't sufficient, serial number etc etc. I probably was partly at fault, a case of pebkac to a certain degree...in my situation a lack of knowledge having never sent anything back before. However, regardless of that, all that happened in the end was that I gave up, the email contact just kept going round in circles.
If only Corsair or Logitech made video cards.
If only Corsair or Logitech made video cards.
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It had better be, the OCUK XFX warranty is the only thing that swayed me to get the XFX 4890 14 months ago
Same here, but it seems OcUK now only offer the regular XFX warranty with the newer cards. Might as well not have the second years warranty, if you have to deal with them direct.
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Same here, though it was more down to the etailer i bought the card from, a gtx 280 that died after 10 monts ono usage, they offered me £123.00. i eventually got a gtx 275 of them, it died the next day. Finally got a second gtx 275 that worked. I only thought evga were bad.
Just sayin', Bro!.
All that aside, he still has a good point. People don't take people like him seriously. Capitals, no punctuation, complete lack of understanding of basic words (brought/bought, for example). They haven't been exactly courteous to the people they're talking to either. Being pleasant and polite in such situations can bring about the best end result. I'm polite and courteous to customers services representatives and generally sort out 90% of the problems I have related to products and RMAs, and often come away from the situation better off, be that some sort of free upgrade, RMA even though the warranty has expired, or any other thing.
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I bought a hard drive from you once, (As part of a bigger order.) and accidently ordered the wrong model. I rang you lot and asked if I could swop it for the model I wanted and return it unopened to you only to be told to basically **** off.
Reputable you say?
If you are going to swear. FULLY STAR IT.
Associate
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- 18 Nov 2010
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- 445
If my order isnt here next week you are going to recieve a very angry capitalised letter
On another note... yeah that sucks OP, id never buy XFX anyway.
Associate
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- 18 Nov 2010
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- 445
Doubt that, and i can see why he reacted the way he did, the CSR was being an idiot asking things which had already been clarified thus wasting there time and the OPs. But CSRs in general are usually crap and go by the book asking the same questions over and over without actually trying to solve anyones problems.
You're bound to get some parts repeated if dealing with a large company and different staff each time.
I have sympathy for the OP - his use of capitals ,lack of spelling accuracy or poor grammar have nothing to do with his situation.
Only xfx product I've ever owned was a 5870 , which ran perfectly but do remember being a little hacked off to find that the much trumpeted lifetime warranty was for USA only. ( I found it difficult to even find the details of the warranty in Europe when searching the web).
Definitely the case of provide A1 service in USA and C- service in the UK.
Fortunately have now sold the 5870 and will not be buying xfx again.
Only xfx product I've ever owned was a 5870 , which ran perfectly but do remember being a little hacked off to find that the much trumpeted lifetime warranty was for USA only. ( I found it difficult to even find the details of the warranty in Europe when searching the web).
Definitely the case of provide A1 service in USA and C- service in the UK.
Fortunately have now sold the 5870 and will not be buying xfx again.