Glad to see you guys are keen on the idea.
It really boils down to the terms we get with manufacturers. XSPC offer us a credit when we prove that an item is faulty, so if you take the video of the fault yourself it cuts us out of the equation and means we can apply for a credit immediately.
As mentioned, for the majority of watercooling parts which are sub £50 this method works well and cannot be abused.
The difficulty is that the way that graphics card vendors [and most other vendors work] is that they work on serial tracking and have to confirm fault on everything before issuing credit.
item goes faulty with you, you send it to us and we confirm the fault, we send it to the vendor who confirms the fault, we get credit, we issue you credit. It is long winded but they have to do it that way.
some companies offer credit in advance but it really depends on the vendor status with us as it can change often.
the ability to do this really depends on the complexity of the product we are offering it on. If its something simple like a fan or a watercooling reservoir then we can do it as long as the vendor supports it. for complex hardware it becomes more difficult.
hope this goes some way to explain things.
As it stands, it sets XSPC apart as the first vendor in our watercooling catalogue to allow us to offer this.
If I can add more brands to this then I will.
w2g 
