Yargh! Dicky pixels on iMac?

gumbald · 1 Jul 2008 at 22:16

Sending the letter tomorrow, here it is: http://jamiebarron.co.uk/letter.pdf

I'll report back what happens!

gumbald · 1 Jul 2008 at 22:52

I don't think it's possible anybody else could

Still reckon I should send it to that Steve Jobs e-mail address?

gumbald · 2 Jul 2008 at 17:39

Hate said:
You better spell check that before you send it...

What did I miss? Did it late at night over two nights.

Caged said:
Was this the 20" model?

You'd think Apple would pay extra attention to the displays on these things after years of telling us they are designed for the sort of things that benefit the most from a good one.

Yup. Or be bothered to try and find me one without a problem.

EVH said:
FYI: It's now Apple Inc. Not Apple Computer

That's the name she gave me over the phone!

gumbald · 2 Jul 2008 at 17:59

Justin said:
It's definitely Apple Inc.

I know, but that's not what she read out

gumbald · 10 Jul 2008 at 09:29

Anyone experienced an Apple Refund before? I got the invoice telling me it was being sent to my credit card on the 30th June, it's still not appeared.

Quick enough to take your money...

gumbald · 10 Jul 2008 at 09:35

It's definitely been 5 working days now. I've got graduation today, I'll ring them when I get back.

gumbald · 11 Jul 2008 at 13:15

Sorry to keep thread bumping, but an update:

Apple customer services guy had no idea and suggested speaking to my bank, to which I responded I'd just checked my online statement to find no refund. He's passing it onto "financial services" who will get back to me "within a couple of business days"...

Still not had any response to my letter? Shall I just send it again, with a note attached updating the situation?

gumbald · 15 Jul 2008 at 22:31

Another update!

The refund was never actually sent to me and I've still not had another response to my original letter! Here's the follow up: http://jamiebarron.co.uk/letter2.pdf, it's going recorded tomorrow with a copy of the original to bug them. All I want is an iMac that's not defective!

I'm aware there's mistakes on that letter, that was the draft, I wasn't re-TeXing it just for you lot...

gumbald · 3 Oct 2008 at 18:24

Justin said:
What happened with this in the end?

Got a £70 discount on the 4th one... which also has a dicky pixel. Fed up of arguing with them now, but next time I'll buy one from a shop and investigate it before I leave!

They also managed to lose my recorded letter and couldn't offer an explanation for who had signed for it, or where it could have got to. Convenient.