Yet another ebay thread.

MeatLoaf

MeatLoaf

MeatLoaf

Soldato
Joined
1 Dec 2005
Posts
14,700
Location
Stoke on Trent
I ordered a couple of refurb Tesco hudl tablets off ebay middle of January, paid via paypal.

2 weeks later no sign of them so I message the seller and he provides a tracking number that has a signature I don't know. So I check with the neighbours and they don't have it. Seller wont help so I open a dispute and he wins as he can prove it was delivered. So I ring royal mail and it turns out they have GPS coordinates of where its delivered - the next street from me.

So eventually I get my tablets from where they were incorrectly delivered. Fast forward to today and one of them stops working. This is 2 days outside of the sellers 30 day returns window ( even tho ive had them less than a fortnight ). I went onto ebay to arrange an exchange only to be told by ebay I'm too late.

So now I'm left with a broken tablet. Ive messaged the seller to ask for a goodwill exchange given its only been used for 2 weeks. However if he refuses I'm thinking of mentioning that he has responsibilities as a business seller and I don't think its reasonable for the device to fail so soon.

How much luck do you think I will have if I try to argue my consumer rights? In fact, do I have any consumer rights?

Were only talking £35 but its the principle more than anything.
 
Yeah wasn't the blokes fault that RM cocked up. Looked at the original paypal transaction and it just links to the ebay resolution centre which in turn says I'm too late.

So unless the seller exchanges it as a goodwill gesture it looks like ill have to put it down to bad luck.
 
The case has been closed by ebay. So it appears ive lost, again. I didn't wait 2 weeks to chase it up, I waited a week then messaged him. He ignored me so I opened a case then he uploaded a tracking number. I questioned the signature and provided proof that my address gets mixed up with others all the time as there are 3 streets with similar names, Anchor Place, Anchor Terrace and Anchor Road. During all this I get an eviction notice for one of the other streets so even the council cant get it right.

I'm not trying to get something for free either! I'm after a device that works. The seller is a business seller so I think I have a right to expect something to last longer than 2 weeks ( or 32 days from when it was wrongly delivered ). I did not ask for a refund I asked for a replacement. These are sold as seller refurbed

As it is I will chalk it up to experience, but should the 2nd tablet also break I will be seeking redress through court. I'm sure ill have a great day out to see judge rinder.

I cant link the ad as its a competitor but heres a few lines from the ad :

This is at a very Rock bottom price for a Perfect working tablet.

Edit in respone to the above, no the box hadn't been opened at all
Good quality and perfect working order. Buy with confidence and if there are any issues do contact us and will do everything possible to resolve it.

And looking at his feedbacks in the last month of 11 neutral and 6 negative for non receipt of items and general bad attitude it seems I'm not alone.
 
No rather stupidly I never thought to check his feedback. Yet on the MM its the first thing I check. Lesson learned for next time :)
 
You must log in or register to reply here.
Back
Top Bottom