Yet another "my newly built PC doesn't boot up" thread

danyjr

danyjr

danyjr

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Joined
26 Dec 2005
Posts
223
:(

System as follows:
So, this is not the first system I've ever built but the last one I built was around 5 years ago so I'm quite rusty and a noob when it comes to the new tech (M.2 SSD for example).

I think I've done everything right (the irony) but the system doesn't boot up and keeps restarting every 10 seconds. The fans (both the case and the H150i) seem to be working. The GPU's lights come on, the motherboard itself goes in full RGB mode and so does the USB keyboard. The monitor understands that there is an incoming signal (it lights up) but it doesn't show anything. I even removed one of the memory modules and the GPU completely (connected monitor to motherboard's HDMI out) and still no luck.

The motherboard has 3 ATX power connects:
  • 4 pin
  • 8 pin
  • 24 pin
I've only connected the 8 and 24 pin. Is that OK?

I could not install the M.2 in accordance with the motherboard's manual because a standoff was missing so I've removed it completely now, to no avail.

SSD and HDD power and SATA connectors are connected I can hear the HDD working.

What is the bare minimum a motherboard needs to have it booted? I basically wanna strip down the whole system to see what the problem is.

Thanks in advance
 
Journey said:
Have you checked the CPU is actually seated in the socket correctly, and there are no bent pins?
Click to expand...
This is how it looks like at the moment. I aligned the bottom left triangle with the socket etc. How does it look?

4n9SyaYh.jpg
 
Last edited:
Journey said:
Did you inspect the socket thoroughly before putting in the CPU, and did you place it in the socket very gently, and put it in exactly parallel and not at an angle?
Click to expand...
I didn't inspect it as in my life I've never come across this issue. I did place it in the socket gently and exactly parallel. I'm not saying there is no chance I have damaged it but I used utmost care when installing the CPU.

Since I haven't completely given up...I'm going to try to boot the system outside the chassis. Would an anti-static bag underneath the mobo do?
 
Finners said:
If you honestly haven't dropped the CPU in the socket by accident (I have before) or stuck your fingers in there when moving the mobo around when building.

There's a very slim possibility depending on where you brought it from you could have been sent a customer return. Was the box definitely factory sealed with a sticker, although not all brands do this.

Most likely though is you have damaged it unknowingly.
Click to expand...
Unfortunately I've got this mobo from the US as it was/is not available in the UK yet. So there fly my chances for a possible return.

The box wasn't sealed at all btw, the anti-static bag that it came with only had a standard 'sellotape' like adhesive tape on it. I was quite surprised at this tbh but didn't give it much importance as I've never had an issue with a mobo all my life, especially with Gigabyte.

But back to my last question: I'm pretty sure some of the pins are not actually necessary for the system to boot at least, hence I want to at least try to see if it works outside the chassis: Would an anti-static bag underneath the mobo do?
 
Thanks for your advice guys. I'll get a 5X magnifying glass and use some syringe needles to try to resurrect the pins tomorrow. Will update this thread agains.
 
I spent around 4 hours this morning trying to fix them. While I was relatively successful on re-positioning most of the pins, unfortunately a couple of them were not just bent from the base but actually distorted and buckled and I can't really fix those.

For the love of me I don't understand how I could have caused so much damage to the pins. While I was trying to fix them I realised they are not as flimsy as I thought they would have been. And I was very gentle throughout assembly. Maybe I pushed the lever too hard when I was assembling the CPU? But isn't that the purpose of the lever to firmly secure the CPU against the socket? I wish I knew what I'd done wrong so I don't make the same mistake again. Unless it was already ****** when I bought it.

Regardless if anyone wants to have it pm me I can ship it to you for free, it's going in the bin otherwise.
 
freddie64 said:
Wouldn't give up on it yet, you may be able to get the CPU socket fixed or replaced by Gigabyte. (Though they may require payment)
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On Gigabyte's warranty website it says "Please contact the location where the original order was placed." and that is the US. Even shipping to the US is going to cost me £50 with no guarantee of them doing anything. Do Gigabyte have an office in the UK I could contact them?

Journey said:
Send it my way, I'll have a go at fixing it for you. :)
Click to expand...
Honestly I've tried my best but you can have a go, and you can keep it/sell it if you can fix it ;)

I'm still quite disappointed I didn't check the motherboard when it arrived, it could have been a different story had I known these problems can exist. Just a question: I did have to push the socket's lever with some force i.e. it wasn't a gentle push. Like I didn't sweat or anything but it wasn't like hitting a piano key either. Is that normal?
 
While we are at it, I'd be thankful if someone can answer a couple of questions:

  1. The motherboard's manual says there are 3 no. ATX connectors on the motherboard and I connected the 24 and 8 pin but left the 4 pin unattached (4 pin is right next to 8 pin). In fact there are no 4-pin connectors that came with my PSU. Is this required?
    sKsJtkU.png
  2. The motherboard came with a couple of M.2 NVMe SSD stand-off and screws. Now these are all good when you want to secure the SSD on them however the motherboard also comes with a heatsink for these drives which goes on top of them and is screwed at one end to the motherboard's designated standoff. The problem is the screw for the SSD is too deep and hence not 'flush' with the SSD itself, therefore you can't actually secure the heatsink on top of it. (the ones came with my motherbaord)
    dyfzsmFm.jpg
    (the ones that should have come with?)
    s-l1600.jpg
  3. Both my PSU, CPU have USB 2.0 connectors to be attached directly to the motherboard to utilise them fully, as well as the USB 2.0 header on the front of the chassis. That makes 3 whereas I only have 1 USB connector on the motherboard. Is there any device that can expand this port by daisy chaining or another means?
    0Ag5Hf0.png
 
Journey said:
You can buy USB 2.0 male header to USB-A cables which would allow you to interface your devices with a USB port on the rear I/O or internallyif you wanted to fit a expansion card.

You can connect one half of the 8pin to the 4pin header if you want to.

Can't understand why they've put the wrong stand offs in the box for the m.2 slots, maybe a packing error? Or I am misunderstanding the issue
Click to expand...
Thanks for the input @Journey appreciated. I have now bought an internal USB 2.0 expansion card to connect all my USB peripherals to the board.
Regarding the 4-pin, you're right and I think I can route one from my PSU to have all ATX connectors supplied with power. It is a little strange however to have all 3 on one mobo?
K6e1WWt.jpg


dholdi said:
I stupidly damaged pins on a Gigabyte mb a few years ago.
I contacted Gigabyte UK and owned up to what I had done and asked if they could repair it.
They repaired it for me and I only had to pay for shipping.
Click to expand...
I have now contacted Gigabyte UK and awaiting their response.
Cydia said:
Danyjr, did you manage to get those pins straightened out? What kind of progress did you make on getting them straightened?
Click to expand...
@Cydia not all of them unfortunately. 2 of them do not seem to be resurrectable because they are bent in a jagged manner. I have contacted Gigabyte and we'll see if they have a solution, otherwise I'll send them to @Journey to see if he can conjure some wizardry!
 
So I contacted Gigabyte UK and they said they will replace the whole motherboard as it has been less than 7 days from the date of purchase, however their warranty cover isn’t global so I’ll have to send the motherboard to Gigabyte US to get it replaced. Luckily my gf is going back to the US next month to visit her parents so I may save some money on the logistics at least.

@Journey This is what I have ordered: https://www.overclockers.co.uk/nzxt-ac-iusbh-m1-internal-usb-hub-ca-18k-nx.html
 
Thanks for your help throughout this kerfuffle :)

I will update this thread once I hear back from Gigabyte's assessment of things.
 
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