Yet another "my newly built PC doesn't boot up" thread

I spent around 4 hours this morning trying to fix them. While I was relatively successful on re-positioning most of the pins, unfortunately a couple of them were not just bent from the base but actually distorted and buckled and I can't really fix those.

For the love of me I don't understand how I could have caused so much damage to the pins. While I was trying to fix them I realised they are not as flimsy as I thought they would have been. And I was very gentle throughout assembly. Maybe I pushed the lever too hard when I was assembling the CPU? But isn't that the purpose of the lever to firmly secure the CPU against the socket? I wish I knew what I'd done wrong so I don't make the same mistake again. Unless it was already ****** when I bought it.

Regardless if anyone wants to have it pm me I can ship it to you for free, it's going in the bin otherwise.
 
freddie64 said:
Wouldn't give up on it yet, you may be able to get the CPU socket fixed or replaced by Gigabyte. (Though they may require payment)
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On Gigabyte's warranty website it says "Please contact the location where the original order was placed." and that is the US. Even shipping to the US is going to cost me £50 with no guarantee of them doing anything. Do Gigabyte have an office in the UK I could contact them?

Journey said:
Send it my way, I'll have a go at fixing it for you. :)
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Honestly I've tried my best but you can have a go, and you can keep it/sell it if you can fix it ;)

I'm still quite disappointed I didn't check the motherboard when it arrived, it could have been a different story had I known these problems can exist. Just a question: I did have to push the socket's lever with some force i.e. it wasn't a gentle push. Like I didn't sweat or anything but it wasn't like hitting a piano key either. Is that normal?
 
danyjr said:
On Gigabyte's warranty website it says "Please contact the location where the original order was placed." and that is the US. Even shipping to the US is going to cost me £50 with no guarantee of them doing anything. Do Gigabyte have an office in the UK I could contact them?


Honestly I've tried my best but you can have a go, and you can keep it/sell it if you can fix it ;)

I'm still quite disappointed I didn't check the motherboard when it arrived, it could have been a different story had I known these problems can exist. Just a question: I did have to push the socket's lever with some force i.e. it wasn't a gentle push. Like I didn't sweat or anything but it wasn't like hitting a piano key either. Is that normal?
Click to expand...

Yep that's normal, like something being spring loaded, so gentle force.

Will give a go, nothing to lose and I like a challenge.
 
While we are at it, I'd be thankful if someone can answer a couple of questions:

  1. The motherboard's manual says there are 3 no. ATX connectors on the motherboard and I connected the 24 and 8 pin but left the 4 pin unattached (4 pin is right next to 8 pin). In fact there are no 4-pin connectors that came with my PSU. Is this required?
    sKsJtkU.png
  2. The motherboard came with a couple of M.2 NVMe SSD stand-off and screws. Now these are all good when you want to secure the SSD on them however the motherboard also comes with a heatsink for these drives which goes on top of them and is screwed at one end to the motherboard's designated standoff. The problem is the screw for the SSD is too deep and hence not 'flush' with the SSD itself, therefore you can't actually secure the heatsink on top of it. (the ones came with my motherbaord)
    dyfzsmFm.jpg
    (the ones that should have come with?)
    s-l1600.jpg
  3. Both my PSU, CPU have USB 2.0 connectors to be attached directly to the motherboard to utilise them fully, as well as the USB 2.0 header on the front of the chassis. That makes 3 whereas I only have 1 USB connector on the motherboard. Is there any device that can expand this port by daisy chaining or another means?
    0Ag5Hf0.png
 
You can buy USB 2.0 male header to USB-A cables which would allow you to interface your devices with a USB port on the rear I/O or internallyif you wanted to fit a expansion card.

You can connect one half of the 8pin to the 4pin header if you want to.

Can't understand why they've put the wrong stand offs in the box for the m.2 slots, maybe a packing error? Or I am misunderstanding the issue
 
I stupidly damaged pins on a Gigabyte mb a few years ago.
I contacted Gigabyte UK and owned up to what I had done and asked if they could repair it.
They repaired it for me and I only had to pay for shipping.
 
Danyjr, did you manage to get those pins straightened out? What kind of progress did you make on getting them straightened?
 
Journey said:
You can buy USB 2.0 male header to USB-A cables which would allow you to interface your devices with a USB port on the rear I/O or internallyif you wanted to fit a expansion card.

You can connect one half of the 8pin to the 4pin header if you want to.

Can't understand why they've put the wrong stand offs in the box for the m.2 slots, maybe a packing error? Or I am misunderstanding the issue
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Thanks for the input @Journey appreciated. I have now bought an internal USB 2.0 expansion card to connect all my USB peripherals to the board.
Regarding the 4-pin, you're right and I think I can route one from my PSU to have all ATX connectors supplied with power. It is a little strange however to have all 3 on one mobo?
K6e1WWt.jpg


dholdi said:
I stupidly damaged pins on a Gigabyte mb a few years ago.
I contacted Gigabyte UK and owned up to what I had done and asked if they could repair it.
They repaired it for me and I only had to pay for shipping.
Click to expand...
I have now contacted Gigabyte UK and awaiting their response.
Cydia said:
Danyjr, did you manage to get those pins straightened out? What kind of progress did you make on getting them straightened?
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@Cydia not all of them unfortunately. 2 of them do not seem to be resurrectable because they are bent in a jagged manner. I have contacted Gigabyte and we'll see if they have a solution, otherwise I'll send them to @Journey to see if he can conjure some wizardry!
 
danyjr said:
Thanks for the input @Journey appreciated. I have now bought an internal USB 2.0 expansion card to connect all my USB peripherals to the board.
Regarding the 4-pin, you're right and I think I can route one from my PSU to have all ATX connectors supplied with power. It is a little strange however to have all 3 on one mobo?
Click to expand...

Which USB card did you end up buying?

The connectors on the motherboard is pretty normal these days, some have dual 8-pins, some have a 4+8 etc.
 
So I contacted Gigabyte UK and they said they will replace the whole motherboard as it has been less than 7 days from the date of purchase, however their warranty cover isn’t global so I’ll have to send the motherboard to Gigabyte US to get it replaced. Luckily my gf is going back to the US next month to visit her parents so I may save some money on the logistics at least.

@Journey This is what I have ordered: https://www.overclockers.co.uk/nzxt-ac-iusbh-m1-internal-usb-hub-ca-18k-nx.html
 
danyjr said:
So I contacted Gigabyte UK and they said they will replace the whole motherboard as it has been less than 7 days from the date of purchase, however their warranty cover isn’t global so I’ll have to send the motherboard to Gigabyte US to get it replaced. Luckily my gf is going back to the US next month to visit her parents so I may save some money on the logistics at least.

@Journey This is what I have ordered: https://www.overclockers.co.uk/nzxt-ac-iusbh-m1-internal-usb-hub-ca-18k-nx.html
Click to expand...

Good news then. USB adapter looks just the ticket.
 
Thanks for your help throughout this kerfuffle :)

I will update this thread once I hear back from Gigabyte's assessment of things.
 
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