Yodel, HDNL, DHL - it's all basically the same thing and it's not a great service to be honest. One of my customers trades with them (price-based decision) and are finding them to be increasingly unreliable and cumbersome to deal with.
They have been dreadfull from the word go.
I got suspended from here when I said to stay away from them when OCUK first mentioned they were going to use them a few years ago.
Never got an apology when they dropped them a little while later for not delivering stuff, loosing stuff, breaking stuff and being generally rubbish.
In case anyone is interested in WHY they were useless is that DHL bought out securicor(omega) which if anyone remembers was a company that used to run around in blue vans with an older type of driver.
These older type of drivers had excellent rates of pay, and hefty company pensions.
To make the company more attractive when it came to be sold (it wasnt the biggest, and had an ageing fleet, expensive workforce and large pension liabilities) the sales force went out and pretty much "bought" what ever business they could, at rock bottom prices that didnt even cover the cost of moving the stuff beterrn depots, let alone delivering it at the other end.
DHL snapped them up and were left with a lemon, lots of the larger accounts had been tied into 12 and 24 and 36 month service contracts and the goods were being moved for nothing.
They tried everything to save money, self employed drivers on a pittance, tarts in seirras (which is the service they sold to OCUK, basically a load of mums doing part time work in their own car delivering what they felt like)
Combine that with the global economic meltdown that destroyed their US parcel operation (all their stuff is moved by UPS now) they pretty much gave up on parcels in the UK.
Which is how they ended up being bought by the HDNL (now yodel).
Joke of a company, run by morons.
Glad i paid for the courier service 
Especially considering this:
