Yodel problem (again)!

[slick rick]

Hi guys,

My brother in law ordered an item on ebay, the seller used Yodel as the courier. The parcel did not arrive after a number of days so he contacted the seller who provided the tracking number, upon checking the number it stated that the item had been delivered.

He tried to contact Yodel which took a few days before he could actually get through to anyone, they told him that the parcel had been delivered and was signed for, but it was not signed by anyone my brother in law knew. He told them that and they said they would contact the driver and get back to him, of course they did not. He has not been able to contact them again since.

So he contacted the seller again who just provided the same tracking number and said have you mixed it up with another parcel or some such nonsense, basically he is not being helpful.

So my question is, where does he stand with an ebay dispute? If the seller provides the tracking number that says it hass been delivered will they rule in the sellers favor?

Any suggestions are welcome. Thank you.

 

[Avenged7Fold]

Tricky one but i dont think this is the sellers problem but rather yodels. Dont go through the sellers route as he has kept his end of the deal and as far as he and ebay will be concerned, the parcel would be delivered (this will make it one of the few incidences where PP will side with the seller). Chase yodel up, they are famous for this. When my company used yodel, this was a common occurrence and you basically just need to chase them.

 

[Hagar]

The seller should be chasing Yodel, not you. It is his contract with them. If he will not, then go through Ebay. item not delivered.

 

[LeeUK]

It must definitely is the sellers problem. Yodel's contract is with the seller, not the buyer. If a parcel has gone AWOL due to fraud the it is the seller and Yodel to sort out. They can't just simply wash their hands of it.

 

[Richdog]

Hi guys,

My brother in law ordered an item on ebay, the seller used Yodel as the courier. The parcel did not arrive after a number of days so he contacted the seller who provided the tracking number, upon checking the number it stated that the item had been delivered.

He tried to contact Yodel which took a few days before he could actually get through to anyone, they told him that the parcel had been delivered and was signed for, but it was not signed by anyone my brother in law knew. He told them that and they said they would contact the driver and get back to him, of course they did not. He has not been able to contact them again since.

So he contacted the seller again who just provided the same tracking number and said have you mixed it up with another parcel or some such nonsense, basically he is not being helpful.

So my question is, where does he stand with an ebay dispute? If the seller provides the tracking number that says it hass been delivered will they rule in the sellers favor?

Any suggestions are welcome. Thank you.

Simply make an EBay or PayPal claim. If they cannot provide a document with your signature on it then it will go in your favour.

 

[~Divine~Wind~]

Tricky one but i dont think this is the sellers problem but rather yodels. Dont go through the sellers route as he has kept his end of the deal and as far as he and ebay will be concerned, the parcel would be delivered (this will make it one of the few incidences where PP will side with the seller). Chase yodel up, they are famous for this. When my company used yodel, this was a common occurrence and you basically just need to chase them.

Ball is firmly in sellers court, the contract with the courier is the sellers not the recipient.

I had a case similar and they simply said coudln't discuss with me and to get the seller to contact them

 

[slick rick]

Thanks for your replies, much appreciated!

I also thought it would be down to the seller to sort out but he just does not seem to be helpful which is frustrating. I have had problems with these clowns in the past but it was a large reputable seller in my case (Amazon and Eurocar parts) who were both helpful in resolving it.

I was just concerned that ebay would think the seller is in the right because of the tracking information?

I guess the dispute is the only way forward as the seller is not interested in resolving this.

 

[Sasso]

Yodel are rubbish.

Bought a box of wine before from Virgin and they used Yodel. I have specific instructions that if I'm not in to leave it in the cupboard next to my door (flats). Delivery day came and went and I had a card through my door with what can only be assumed the word "stairs" poorly scribbled on it.

Asked neighbours and they hadn't seen anything (they are trustworthy) so called up Virgin and explained. They contacted yodel and cakes me back.

Apparently the guy had left the box on the ground floor next to the stairs, despite this area being completely open and my I structures of where to leave it.

I reckon the guy fancied a free box of wine so just said it was delivered in a place where it would be easy enough for anyone walking past to see it and steal it. Combined with he didn't want to lug it up a few flights of stairs.... Lazy ****

Virgin sent me another box of wine and that one was dropped off to my neighbours and I had it the day after


With this case thought that it's been signed for... They can show the dig, but at what address was it signed to? Surely they can say it was blah blah from number xyz. Or do they just find any Jo blogs on the street in the general area and assume everyone knows everyone.... Or would even pass it on.

Keep hassling yodel.

 

[~Divine~Wind~]

Yodel are rubbish.

Bought a box of wine before from Virgin and they used Yodel. I have specific instructions that if I'm not in to leave it in the cupboard next to my door (flats). Delivery day came and went and I had a card through my door with what can only be assumed the word "stairs" poorly scribbled on it.

Asked neighbours and they hadn't seen anything (they are trustworthy) so called up Virgin and explained. They contacted yodel and cakes me back.

Apparently the guy had left the box on the ground floor next to the stairs, despite this area being completely open and my I structures of where to leave it.

I reckon the guy fancied a free box of wine so just said it was delivered in a place where it would be easy enough for anyone walking past to see it and steal it. Combined with he didn't want to lug it up a few flights of stairs.... Lazy ****

Virgin sent me another box of wine and that one was dropped off to my neighbours and I had it the day after


With this case thought that it's been signed for... They can show the dig, but at what address was it signed to? Surely they can say it was blah blah from number xyz. Or do they just find any Jo blogs on the street in the general area and assume everyone knows everyone.... Or would even pass it on.

Keep hassling yodel.

Keep hassling the seller!

 

[linktoinsanity]

Thanks for your replies, much appreciated!

I also thought it would be down to the seller to sort out but he just does not seem to be helpful which is frustrating. I have had problems with these clowns in the past but it was a large reputable seller in my case (Amazon and Eurocar parts) who were both helpful in resolving it.

I was just concerned that ebay would think the seller is in the right because of the tracking information?

I guess the dispute is the only way forward as the seller is not interested in resolving this.

Well if he is not being helpful he deserves everything he gets.

Raise a dispute with Ebay.

 

[Uther]

Between the seller and Yodel, nothing to do with the buyer.

 

[Jono8]

Ebay will automatically side with him unfortunately (if he has a delivery confirmation with a signature and the tracking shows it was delivered to your postcode area as this is all you need now to pass their seller protection).

You will then have to appeal and somehow gain proof that it wasn't delivered to your address. Or raise a dispute with Paypal who will look into it better than ebay do.

Trust me, i am going through the same thing at the moment, although fortunately for me I have tracked down the empty envelope the scammer sent directly to my neighbors address and have proof from the RM delivery office that it was sent to a different house number to me.

I am sure you are not being scammed like i have been, but ebay will still find in his favour in an item not received case.

 

[geraintl]

yodel are seriously useless the once left my parcel infront of my house signed "front porch" and i dont even have a porch

 

[Jamesyboyjim]

As its Yodel, check your bins etc. Its not unusual for them to place items behind wheelie bins etc to get ravaged by the elements.

But yes, its the sellers problem until the buyer has received the item. I actually lost a case same as yours as a buyer, the seller had a tracking number that said delivered, that's all eBay wanted so be careful.

Make sure you put in your case from the start that the item has not been signed for nor received by yourself.

 

[Haggisman]

Tricky one but i dont think this is the sellers problem but rather yodels. Dont go through the sellers route as he has kept his end of the deal.

Ebay might see it that way, but legally that's incorrect.

OP's brother in law has a contract with the seller to deliver the item; he has failed to do this. How the seller decides to fulfil that contract is none of the buyer's concern, whether he delivers it in person/via a courier/in small pieces by a flock of carrier pigeons who then re-assemble it at the other end.

Whilst practically speaking, the path of least resistance in this case is probably for the buyer to chase the courier, if that doesn't work, and if the seller is not cooperating, then the OP's brother in law needs to raise a dispute with ebay for an item not received. If this doesn't come out in the OP's favour (which unfortunately it might not), then he should begin small claims proceedings against the seller*

* Obviously depending on the value of the item then it might not be worth taking it this far

 

[slick rick]

Thanks again for the replies folks.

The delivery address was actually my brother in law's shop, which is open throughout the delivery period so there is no way it could have been missed if the driver attempted to deliver it to the correct premises. The shop is covered by CCTV which would show that the driver did not enter but I do not think ebay would take that as evidence.

He has sent the seller a final email and if the seller is uncooperative a dispute will be opened with ebay in the hope that they see it is Yodel who have messed up the delivery, but I am not holding my breath.

I will update when I hear anything.

Thanks all.

 

[agnes]

Yodel just need to go away. They are awful.

 

[Avenged7Fold]

I agree that legally it is the sellers responsibility, but ebay/paypal have never quite stuck to the law by the letter and general company policy will often override the guidelines the law should make them stick to.

If you open the dispute i would still chase yodel anyway, may be the sellers legal responsibility but if PP dont hold them responsible and the seller does not feel inclined to chase yodel, then really it is you who are losing out.

 

[bobbyspangles]

It's a tricky one because as far as the seller is concerned they sent the parcel to the address provided and have a signature proving delivery. I can fully understand the sellers reluctance to help as he's probably thinking your brother-in-law is trying it on.

I had a similar problem recently and, more fool me, I refunded the buyer and since learnt they have my item, and now my money too.

It is an unfortunate situation, but it's an instance where I think eBay should stick up for the seller (and they do) because otherwise it would completely undermine the point of proof of delivery, and will open the flood gates for all the scammers to claim they never signed their own signature.

Edit: Not to imply your brother-in-law is trying it on here just trying to highlight the issue from the sellers perspective.

 

[slick rick]

Yodel just need to go away. They are awful.

I agree 100%, how this company is still in business I honestly don't know!

It's a tricky one because as far as the seller is concerned they sent the parcel to the address provided and have a signature proving delivery. I can fully understand the sellers reluctance to help as he's probably thinking your brother-in-law is trying it on.

I had a similar problem recently and, more fool me, I refunded the buyer and since learnt they have my item, and now my money too.

That is very true, people on ebay are paranoid about scammers and rightfully so as there are a lot of them on there (as you sadly found out to your cost) but I do feel the seller should try to contact Yodel to get their side of it, but he probably knows how much hassle it is to try and contact them and can not bothered!