YouFibre

Caged · 2 Jan 2026 at 20:49

I think that's just an assumption, you can swap the supplied router with no issues.

https://support.youfibre.com/knowledge-base/article/i-already-have-a-router-can-i-use-the-same-one-when-i-join-you/

Rainmaker · 2 Jan 2026 at 20:49

pjplayer said:
Hi fellow YouFibrerers. I joined YouFibre a few months ago. It was great to get a fresh cable run to the first floor of my house and I'm seeing very close to 1000Mbps up and down on a wired connection. What I'd really like to do is replace the supplier modem/router with something else so I can do stuff like run internal DNS with pihole and perhaps do more exciting things too. So, initially, it'd be great to hear people's experience of getting YouFibre to allow a change of modem/router (I assume they have currently locked the line to their supplied router's mac address). Cheers.

There's no lock in with the router, you can just replace it with your own. Likely you'll need to wait up to an hour for the DHCP lease to refresh (at YouFibre's end) before it comes online, and an ONT restart won't hurt either.

sandys · 2 Jan 2026 at 21:12

I swapped my router in with no issues, performance was slightly better, but you can only use their landline services with their router and we still like a landline.

pjplayer · 2 Jan 2026 at 23:29

Ah fantastic thank you both.

One thing that occurs to me is that I have a phone line in my plan. Can I retain that if I switch the router?

pjplayer · 2 Jan 2026 at 23:32

sandys said:
I swapped my router in with no issues, performance was slightly better, but you can only use their landline services with their router and we still like a landline.

Ah so that’s the limitation, thanks. We haven’t used the landline yet but the plan was to hook it up at some point.

sandys · 2 Jan 2026 at 23:41

Customer service did say that they would send me out an adaptor so I can use my own gear and remove their router but as with every dealing I have had with YouFibre, it's all chat and no action, it never arrived.

Very Poor Customer service generally, worst I have experienced, you're lucky if they even respond.

You can take someone else phone service and ditch their router if you really want to, this is probably the best course of action.

I will do this at some point, but most VOIP services I have found seem to be a terrible deal for what I need.

Dangerous Dave · 3 Jan 2026 at 08:48

The standard router is poor but it does allow you to change the DNS settings so you can use pihole with it.

pjplayer · 8 Jan 2026 at 11:49

So as a final attempt to improve WiFi performance with the YouFibre router I'd like to just turn off (or rename and not use) the 5GHZ band and have everything connect to the 2.4GHZ, but as far as I can tell there is no way to do either of these thing in the base station settings. Am I missing something?

Longer term I want to replace the Router with a gateway like one of these https://www.omadanetworks.com/uk/business-networking/omada-router-wired-router/ and run cat-6 and WiFi access points, but that's a little pricey to do right now.

Valo · 11 Jan 2026 at 15:27

Looks like Netomnia is getting ready to merge Brsk and YouFibre into one standalone retail ISP brand going forward - https://www.ispreview.co.uk/index.p...k-broadband-isp-brand-brsk-into-youfibre.html

YouFibre will be the chosen brand name. Hopefully this will improve things going forward, especially with customer service. I really hope though that this isn't them starting to organise and make preparations to merge with CityFibre or VMO2 like what was rumoured last year.

Souquest · Monday at 10:57

sandys said:
Customer service did say that they would send me out an adaptor so I can use my own gear and remove their router but as with every dealing I have had with YouFibre, it's all chat and no action, it never arrived.

Very Poor Customer service generally, worst I have experienced, you're lucky if they even respond.

You can take someone else phone service and ditch their router if you really want to, this is probably the best course of action.

I will do this at some point, but most VOIP services I have found seem to be a terrible deal for what I need.

Youfibre uses a grandsteam ATA to provide VOIP services when the standard router is not fitted, for example with the eero, all service engineers have them in the van and although I think the end goal is to stop using them at the moment is available. Just give them another call.

Delta3D · Monday at 13:08

Valo said:
Hopefully this will improve things going forward, especially with customer service.

I really hope so, customer service has been down the pot with them the last few months... Largely unhelpful and uncaring.

Caged · Monday at 13:24

I wouldn't say that service is likely to improve. They're doing what all companies do when they grow - the customer volume is too high and the type of user is no longer the tech enthusiast so they backfill CS roles with generic flowchart followers and hope that it can pick off 90% of problems.

immy · 2026-01-17T22:24:26+0000

My setup, was the arris router on a 1gb connection in bridge mode, and hooked upto linksys velop mesh system.....constant drop outs in the wifi.
Couldn't figure out what was going on...eventually had engineer round who suggested shifting to the newer sagecom wifi 7 router and see how that worked.
Done that, and now no drop outs but the sagecom router seems very locked down, so i think i will shift over to a unifi express 7. I also have the phoneline, which they have provided a grandstream device to get that working via ethernet when i do switch routers. customer service ranges from great to horrendous. Depends who you get on the other side.