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YouFibre

Given the current deals and end of my Sky 1GB package contract (£65/month) and a company whom i have vouched i would never use for my service again for the 14 months of hell they caused me over a fraud case im now deeply considering going for the 8GB package in the manchester area but im aware there have been some stories of concern around consitency and customer service. Has anyone had any experience of leaving them early if they are poor.
 
you shouldn’t have any issues if you know how to basic troubleshoot

in all my time with brsk and youfibre so far, not had to speak to them for issues
the time i did when i upgraded and activated earlier than when it was going live (it was a 2 mins job and they knew exactly what to do)
 
I've been with youfibre since the beginning of August and they have been fantastic, I'm on the 2000 package. I contacted them a few times because I couldn't get the full 2GB speed. Turns out only 1 port on the router does 2GB and everything else is 900mb including WiFi. They offered to move me to the 900mb package and save myself £5 a month. But I declined the offer and bought a long cat 8 network cable. I was paying £56 a month to Sky just for broadband, now I pay £30 for more than twice the speed.
 
I'm curious who pays for a static IP and what your pings are? I've seen some speed tests on here with ridiculous pings (<6ms) and wondering if having a static IP affects this. For reference, my average ping is 9ms and Manchester based
 
I'm in Liverpool, static IP allocation and my pings to Manchester are usually between 1.1 – 1.6 ms.

Code: 
⚡ root@rhel-router  ~  ping6 -c 4 -i 0.5 dns.quad9.net
PING dns.quad9.net (2620:fe::fe) 56 data bytes
64 bytes from dns.quad9.net (2620:fe::fe): icmp_seq=1 ttl=61 time=1.56 ms
64 bytes from dns.quad9.net (2620:fe::fe): icmp_seq=2 ttl=61 time=1.61 ms
64 bytes from dns.quad9.net (2620:fe::fe): icmp_seq=3 ttl=61 time=1.34 ms
64 bytes from dns.quad9.net (2620:fe::fe): icmp_seq=4 ttl=61 time=1.49 ms

--- dns.quad9.net ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 1502ms
rtt min/avg/max/mdev = 1.343/1.497/1.606/0.098 ms

 ⚡ root@rhel-router  ~  ping6 -c 4 -i 0.5 cloudflare.com
PING cloudflare.com (2606:4700::6810:85e5) 56 data bytes
64 bytes from 2606:4700::6810:85e5: icmp_seq=1 ttl=60 time=1.42 ms
64 bytes from 2606:4700::6810:85e5: icmp_seq=2 ttl=60 time=1.48 ms
64 bytes from 2606:4700::6810:85e5: icmp_seq=3 ttl=60 time=1.18 ms
64 bytes from 2606:4700::6810:85e5: icmp_seq=4 ttl=60 time=1.27 ms

--- cloudflare.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 1503ms
rtt min/avg/max/mdev = 1.182/1.337/1.477/0.116 ms

 ⚡ root@rhel-router  ~  ping6 -c 4 -i 0.5 bbc.co.uk
PING bbc.co.uk (2a04:4e42:400::81) 56 data bytes
64 bytes from 2a04:4e42:400::81: icmp_seq=1 ttl=61 time=1.37 ms
64 bytes from 2a04:4e42:400::81: icmp_seq=2 ttl=61 time=1.40 ms
64 bytes from 2a04:4e42:400::81: icmp_seq=3 ttl=61 time=1.12 ms
64 bytes from 2a04:4e42:400::81: icmp_seq=4 ttl=61 time=1.12 ms

--- bbc.co.uk ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 1503ms
rtt min/avg/max/mdev = 1.117/1.251/1.402/0.132 ms

e: Fixed layout.
 
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@Temi_D I assume you mean you are based in Manchester. Your ping is 9ms to where? London or northern Europe I assume? CGNAT will add on some latency and jitter, especially at peak times, but not much.
 
Temi_D said:
I'm curious who pays for a static IP and what your pings are? I've seen some speed tests on here with ridiculous pings (<6ms) and wondering if having a static IP affects this. For reference, my average ping is 9ms and Manchester based
Click to expand...

Static IP has no effect on latency as I did that recently, I was having continually messages from Octopus being unable to connect to my charger etc and some internet cam issues, thought I would see if static would fix it, as it has only been a problem since joining You fibre and it did indeed fix the IoT issues that CGNAT caused but no other improvements.
 
maddness said:
you shouldn’t have any issues if you know how to basic troubleshoot
Click to expand...
Until it does go wrong, then you have to deal with their woeful customer support that has no idea what they're doing aside from copy and pasting their troubleshooting guides into the live chat with all their internal annotations. :P

Latest blunder for me is upgrading from 1 to 2gbps and their support being adamant that my existing Eero (that has a 1GbE WAN port) is more than capable for it...... shock, it wasn't. Was hoping to use their router to tie me over until I could get the Flint 4 but ended up just buying a Flint 3 because dealing with their support is mind numbing.
 
Well i am now officially on a YouFiber line. My 8GB package for which the engeineer installed a 2.4GB ONT due to "limited supply of 8GB ones" and they "might come and put a 8Gb one in next week"

Needless to say a polite complaint has been lodged as should have been installed properly at the first point or advertised when booking the install that they didn't have capacity to install 8gb equipment on the selected date.

Also run into my first networking nuance that my IP appears to be from a pool of IPs associated with the USA. Which has prevented my activation of an EU steam key as i am believed to be in the USA, Strangely a VPN has not solved this so will be doing some more digging
 
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I'm using YouFibre with the Static IP add-on and my own ASUS ZenWiFi Pro XT12 router.

IPv4 works perfectly, but I've recently tried enabling IPv6 and encountered a strange problem.

My ASUS IPv6 settings are:

Connection Type: Native

DHCP-PD: Enabled

Auto Configuration: Stateless

Router Advertisement: Enabled

DNS: Automatic

IPv6 Firewall: Enabled

The router successfully receives a /56 IPv6 prefix from YouFibre.

However, while the ASUS itself can successfully ping external IPv6 addresses, devices connected to it cannot access the IPv6 internet.

Here's what I've tested:

ASUS router can ping Cloudflare's IPv6 DNS (2606:4700:4700::1111) with 0% packet loss.

Windows PC receives a public IPv6 address and default gateway.

IPv6 ping from Windows fails with 100% packet loss.

IPv6 traceroute reaches the ASUS router at hop 1 but gets no further responses.

Both my PC and phone score 0/10 on test-ipv6.com.

Certain phone apps stop loading when IPv6 is enabled.

Disabling IPv6 immediately resolves the app problems.

I've contacted YouFibre support, and they've agreed to ask their network team to investigate whether my delegated /56 prefix is being routed correctly.

They've also suggested testing with their supplied Sagemcom Wi-Fi 7 router, but I'd rather avoid swapping routers and disrupting the household's internet.

Has anyone experienced anything similar with YouFibre, particularly using an ASUS router?

Is there anything specific in ASUSWRT's IPv6 configuration I might have missed, or any other tests I could carry out without disrupting the existing connection?

I'd like to get IPv6 working rather than simply leaving it disabled.

Thanks!
 
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