YouFibre

Cheers I tried asking them anyway.

Support chat is in the phone app now, which is a real pain to log in to because it clears the username and password every time you tab out to go into your password manager to get the username and password. So getting logged in was fun. However having it on your phone is a bit less annoying than having to sit at the pc waiting for a reply.

Anyway, got through to a person and evaded their troubleshooting and the new router should arrive in a couple of days. Fingers crossed..
 
What is the installation experience like for those in new-build properties where the builder has already installed FTTP that terminates inside the small utility closet they usually provide.

My current fibre entry point is at the front of the house, but the ONT is located in a closet at the rear of the property (near the kitchen) alongside the electrics. How do the installation engineers typically handle this if you want the new YouFibre ONT placed in that same rear closet? Do they run the fibre around the exterior of the house to the back? Also, I assume they aren't permitted to interfere with the existing Openreach entry point?
 
For me that utility cupboard was upstairs and they weren't willing to put their ONT in the same place as the Openreach ONT so they put it in the living room instead next to the TV.
 
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