Update: The Netomnia CBT was installed on the pole outside my house on Saturday. No issues with my Openreach FTTP in 3 years, but saving £25 a month will be huge, especially with the bump in upload speed that comes with it.
YouFibre
- Thread starter oldestgregg
- Start date
Soldato
- Joined
- 23 Jun 2004
- Posts
- 5,203
- Location
- Blackburn
Have to say I was much happier when with BRSK before the forced swap over to YouFibre. Only been with then a few months really and so far they over charged me once and this last month they charge me twice...
Also upload speeds have dropped quite a bit. With BRSK I used to get ~2050mbps down and ~2100mbps up. Now the download speed is about the same but upload has dropped to ~1400mbps.
Also upload speeds have dropped quite a bit. With BRSK I used to get ~2050mbps down and ~2100mbps up. Now the download speed is about the same but upload has dropped to ~1400mbps.
Soldato
- Joined
- 24 Jun 2021
- Posts
- 5,097
- Location
- Oxon
To think not long ago I was paying bt 55 a month for 300/30, just renewed 2000/2000 for 30 a month with youfibre. And not only that but they contacted me before my contract ended to give me a better deal. Bt dropped the ball.
Update
I’ve had no internet since Friday afternoon. I did the usual unplugging router and from the ont box. No avail. Saturday morning, called up support. They did their testing and confirmed engineer was required to come out. Earliest appointment is today between 0800-1300.
Not happy. An entire weekend of no internet. I’ve already sent in a complaint letter. Got a bog standard response.
Will wait till the issue is sorted and see what Youfibre says. If not take it further. In this day and age, no one should be going 3 days without any services. Especially if you’re a paying customer.
I’ve had no internet since Friday afternoon. I did the usual unplugging router and from the ont box. No avail. Saturday morning, called up support. They did their testing and confirmed engineer was required to come out. Earliest appointment is today between 0800-1300.
Not happy. An entire weekend of no internet. I’ve already sent in a complaint letter. Got a bog standard response.
Will wait till the issue is sorted and see what Youfibre says. If not take it further. In this day and age, no one should be going 3 days without any services. Especially if you’re a paying customer.
I do remember having accommodation that was part of the full fibre network during my student days in Durham, and that was before it was rolled out everywhere. We had a fixed supplier to the building and it dropped for about 4/5 days. Took multiple engineers to sort that out. Hopefully yours is a simple fix.
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I'll drop you a PM. Cheers!
Monday afternoon, Youfibre offered 50% discount for next month billing. Said no.
Escalated further up yesterday morning, got a response an hour ago with the following:
I have not made my mind up. Thinking about it.
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I've raised few questions, which they have not addressed.
I raised the following questions on two emails and on both occasions, they have not addressed the questions.
Once i get a response for my questions, then i will accept what ever they're offering
As for 4G back up. Everyone at home tethered from my mobile data.
I raised the following questions on two emails and on both occasions, they have not addressed the questions.
Once i get a response for my questions, then i will accept what ever they're offering
As for 4G back up. Everyone at home tethered from my mobile data.
I've had 3 guys knock the door promoting youfibre in the last week, I told the first guy I'm locked in for around 15 months but I'll be happy to talk nearer the time.
2 more visits resulted in me telling the last guy please take me off your list because it's getting annoying now.
He looked at his phone and said oh yeah I can see you've been visited twice before
I said so why did you visit.
Dear God.
2 more visits resulted in me telling the last guy please take me off your list because it's getting annoying now.
He looked at his phone and said oh yeah I can see you've been visited twice before
I said so why did you visit.
Dear God.
Engineer confirmed that the fault was not within my property. He explained that the problem was located on top of the external pole serving my property and believed that part of the external fitting had deteriorated or shifted slightly. He repaired the external fault and confirmed that my broadband service would be restored.