Made a decision today, going to upgrade to 8Gbps when I come back off holiday, its deffo not a 'need' it just a 'want'. My home network is running at 10Gbps (well actually LACP 20Gbps in 'places') so this is just the final piece of the puzzle.
YouFibre
- Thread starter oldestgregg
- Start date
Just upgraded from 900mb to 2000 service and it didn’t show any change on my UniFi setup. So contacted Youfibre who sent out their new compatible router (only has 2.4 and 5ghz) this didn’t show any improvement either. Tried separating the bands but couldn’t save the change and then unable to reconnect. Hoping to speak to them tomorrow to find a solution or will revert back to 900 service.
Soldato
- Joined
- 10 Oct 2006
- Posts
- 3,742
I had that you need Youfibre to reset the profile on the line, they did it on live chat quickly and it went to full speed.
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Looks like the deal has been done Liberty Global has acquired Netomnia in a £2bn deal: https://www.ispreview.co.uk/index.p...rger-deal-with-owners-of-virgin-media-o2.html
Cool I will speak to them about that tomorrow. Thanks for the suggestion.
Looks like an engineer visit required, all the tech support got me doing was running speed tests which using both their router and my unifi kit showed <900mb connection. Lets see what the engineer says on Wednesday.
And surprisingly after this was booked my internet connection went flaky and disconnected on and off for 10 mins. I now have 2000 service enabled, weird they couldnt fix the issue and said it would require an on-site engineer to resolve it.
Soldato
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- 10 Oct 2006
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The support is poor, the person that did mine (after three online chat attempts) was on the ball and advised I'd get the engineer mail but to ignore it as it wasn't needed and no engineer would visit. It was generated when they reset the profile on the ONT. It's a really common issue when upgrading existing accounts, it also does it going down the way but funnily enough you don't hear people complain about that one
. You'd have thought they would have sorted it and had it automated to reset the profile when the account is upgraded and a method to stop the mails going out.
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Glad it’s sorted and works to the full extent of the service. Yeah I found the tech people more interested in speed tests rather than actual fixed. But someone obviously knows what to do.The support is poor, the person that did mine (after three online chat attempts) was on the ball and advised I'd get the engineer mail but to ignore it as it wasn't needed and no engineer would visit. It was generated when they reset the profile on the ONT. It's a really common issue when upgrading existing accounts, it also does it going down the way but funnily enough you don't hear people complain about that one
Soldato
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- 10 Oct 2006
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May aswell start posting in the Virgin Media thread 
Morning all
I was with YF at my old address but they weren’t present at my new address when I checked so they cancelled the contract, seems in the last week or so I can order again with them, trouble is I have BT out this coming Tuesday to pull the fibre over from the street pole, as I ended up placing an order with EE FTTP?
Wondering if I let them pull the fibre in then cancel the day after and sign up to YF, not sure it’s worth all the hassle though
Need to check what YF can supply here
I was with YF at my old address but they weren’t present at my new address when I checked so they cancelled the contract, seems in the last week or so I can order again with them, trouble is I have BT out this coming Tuesday to pull the fibre over from the street pole, as I ended up placing an order with EE FTTP?
Wondering if I let them pull the fibre in then cancel the day after and sign up to YF, not sure it’s worth all the hassle though
Need to check what YF can supply here
May aswell start posting in the Virgin Media thread
I'm really hoping that it is only a small joint venture and not a major one because having to be under the VM umbrella again will be a huge pxsstake...
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Soldato
- Joined
- 20 Jul 2009
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- Midlands
The support at virgin is diabolical which is why I moved to youfibre when they were a fresh start in the UK. Since then, I think they have employed virgin media’s exiled and the support they offer is far far worse. I’m now back with BT, paying more, getting less but the moron game is far less significant.
Same reason why me/my dad left for BRSK. VM's customer service and reliability is beyond woeful...
Associate
- Joined
- 28 Mar 2022
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- 142
- Location
- ireland
Hi, Folks,
With YF on the 1000 package, through Ethernet, got the Erro router which seems to work ok with wireless devices, but on my rather old PC I seem to loose the connection often with the onbard lan (Realtek) after booting or waking from sleep.
I bought a PC1 card (Realtek Chipset as well) but still the problem continues, with it or the onboard on on windows 10 I have to reset the Network Adapter to get internet access back, Trouble shooter says that I didn't have a valid IP,
Done everything I can possible do etc disabling Smart startup etc.
Anyone else have any problem with the Erro routers and if the new YF router is any better?
Many thanks for any advice.
With YF on the 1000 package, through Ethernet, got the Erro router which seems to work ok with wireless devices, but on my rather old PC I seem to loose the connection often with the onbard lan (Realtek) after booting or waking from sleep.
I bought a PC1 card (Realtek Chipset as well) but still the problem continues, with it or the onboard on on windows 10 I have to reset the Network Adapter to get internet access back, Trouble shooter says that I didn't have a valid IP,
Done everything I can possible do etc disabling Smart startup etc.
Anyone else have any problem with the Erro routers and if the new YF router is any better?
Many thanks for any advice.