YOUR Xbox360 IS faulty

~J~ · 13 Jul 2007 at 08:31

http://www.fastsilicon.com/latest-news/microsoft-admits-all-xbox360s-are-defective.html?Itemid=60

Microsoft has admitted that every one of the 11.6 million Xbox 360 consoles sold in the past 19 months suffers from a design flaw that could cause the device to fail.

wedgie · 13 Jul 2007 at 08:32

In other news Microsoft admit the earth is round.

Dutch Guy · 13 Jul 2007 at 08:34

If it is true it took them a while to figure it out and admit it.

They should have reacted much sooner, it would have saved them a lot of money and embarrasment.

I just can't figure out why they gave the X360 inadequate cooling in the first place :confused:

Robert · 13 Jul 2007 at 09:26

Got any official sourceS?

McManicMan · 13 Jul 2007 at 09:33

Suppose this is what you get with a rushed console design to try and beat the competition. Personally they should recall all consoles and replace with fixed/revised edition, not really our fault that they bodged up and a warrenty extension although nice doesn't bode well knowing that your machine can still die. Also it don't help all those that have gone out and brought another 360 as a replacement.

Kainz · 13 Jul 2007 at 09:52

"At the end of the day, the way I see it is that MS balls up massively when they designed the 360. For a long time I have realised that EVERY 360 is going to suffer at some point or another because of the poor cooling solution within the console. Was the 360 rushed back in December 2005? In my opinion yes, but for a good reason, and you can see that now with the console having a firm foothold in the console market, whilst Sony suffers."

From my blog earlier this month after hearing about the extended 3yr warranties. The way I've seen it is that it was a big balls up by MS on the cooling front, but in rushing the console out they did get a colossal head start over Sony and Nintendo.

Dutch Guy · 13 Jul 2007 at 09:59

All it took was to add another heatsink, hardly a major redisign of the machine, I am truly stumped they sold >11 million machines before doing something about it and even now it's just a longer warranty.

jesta · 13 Jul 2007 at 10:45

I know I have asked in another thread earlier on but I like to ask again for confirmation

I'm going into town today should I pick up a 360 or wait a month and hope they have the revamped 360 units?If possible please reply asap going in about 10mins.

Cheers

Shamikebab · 13 Jul 2007 at 10:48

Well presumably if you buy one now and it does fail you'll get it replaced with a refurbished one when they are available.

jesta · 13 Jul 2007 at 10:51

So are you saying I should just take the plunge and buy it now?

Shamikebab · 13 Jul 2007 at 10:52

Well i would, in th end it has a year warrantee (spl? lol) (3 for red light failure) and the revision will definitely be done by then so i dont see it as a risk.

jesta · 13 Jul 2007 at 10:53

If my 360 does go wrong within the year am I entitled to a refund or a new unit as replacement from wherever I bought it?

fish99 · 13 Jul 2007 at 10:59

jesta said:
If my 360 does go wrong within the year am I entitled to a refund or a new unit as replacement from wherever I bought it?

If it goes wrong after the first month, the retailer probably won't even talk to you, they'll just tell you to phone Microsoft, who will fix your current console not give you a replacement.

Seems like the thing to do is wait, but is there any guarantee that there's definitely a fixed 360 coming in a months time? And even if there is there will still be old flawed stock around for months.

Shamikebab · 13 Jul 2007 at 11:02

yes you are entitled to a refund or a replacement, some places might be difficult about it but you are by law.

jesta · 13 Jul 2007 at 11:02

Darn Im torn now,to buy or not to buy?

I heard from other people in this forum a while ago that when their 360 went kaput they took it back to the place they got it from and they got a straight swap for a new one?Or am I incorrect?

Things change I've changed · 13 Jul 2007 at 11:03

I would like to see an offical source also as surely this opens all a whole can of anacondas, I mean just on the grounds that the manufacturer as admited that the product was inherently faulty then I could surely pop into town right now and get a full refund if I so choose.

edit - Infact this quoted from the Sale of Goods Act,

"Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale)."

Wyrdo · 13 Jul 2007 at 11:06

fish99 said:
If it goes wrong after the first month, the retailer probably won't even talk to you, they'll just tell you to phone Microsoft, who will fix your current console not give you a replacement.

Seems like the thing to do is wait, but is there any guarantee that there's definitely a fixed 360 coming in a months time? And even if there is there will still be old flawed stock around for months.

Your contract is with the retailer, not Microsoft. Demand a replacement.

jesta · 13 Jul 2007 at 11:09

Right I really have to shoot off soon,so overall am I right in saying you fine OcUKers are saying I should just take the plunge now?

fish99 · 13 Jul 2007 at 11:13

wyrdo said:
Your contract is with the retailer, not Microsoft. Demand a replacement.

I know the law, I'm talking about the reality though. Go into argos with a 10 month old broken 360 and try to get a new replacement or a refund. You will either be told to sod off or if you're lucky they might give way after you shout at the manager in front of other customers. Your legal rights mean little unless you back them up with court action, and most people who work in retail have no idea about your rights under the sale of goods act.

Anyway, the question was whether Microsoft will give him a new replacement, which currently they won't.

Things change I've changed · 13 Jul 2007 at 11:15

jesta said:
Right I really have to shoot off soon,so overall am I right in saying you fine OcUKers are saying I should just take the plunge now?

yes go on you know you want to

you be fine mate, chances are during the course of the next three years most of the consoles that go wrong will most proberbly be replaced with newer revision ones anyway.