Youtube issues with Sky

LateX'Dog · 7 Jan 2013 at 22:06

I have Sky broadband which downloads of usenet at 1.8mbs, which is pretty much max on my line.

But when ever i watch a reasonable length youtube video in either 480/720/1080p (especially the latter 2) it buffers like mad, which doesn't make any sense.

Could anyone help me with diagnosing this problem?

Thanks.

Connection Speed

Down - 15266 kbps
Up - 1150 kbps

Line Attenuation

Down - 26.5 dB
Up - 16.0 dB

Noise Margin

Down - 6.2 dB
Up - 8.1 dB

MissChief · 7 Jan 2013 at 22:09

You expect to stream 1080p video with a 1.8Meg line?

LateX'Dog · 7 Jan 2013 at 22:10

MissChief said:
You expect to stream 1080p video with a 1.8Meg line?

Well they used to before the last month or so.

shine · 7 Jan 2013 at 22:12

LateX'Dog said:
I have Sky broadband which downloads of usenet at 1.8mbs, which is pretty much max on my line.

But when ever i watch a reasonable length youtube video in either 480/720/1080p (especially the latter 2) it buffers like mad, which doesn't make any sense.

Could anyone help me with diagnosing this problem?

Thanks.

Is youtube the only site this occurs on? Have you tried other video sharing sites to see if you can reproduce the problem?

MissChief said:
You expect to stream 1080p video with a 1.8Meg line?

I think he mean megabits (Mb) rather than megabytes (MB).

LateX'Dog · 7 Jan 2013 at 22:15

shine said:
Is youtube the only site this occurs on? Have you tried other video sharing sites to see if you can reproduce the problem?

I'll check now.

I think he mean megabits (Mb) rather than megabytes (MB).

Probably, sorry i'm not a network man

LateX'Dog · 7 Jan 2013 at 22:17

http://player.vimeo.com/video/56810854

This video streams flawlessly in HD.

http://www.veoh.com/watch/v20604821PgjNZtX4/Veoh-Editor-Picks

Same with this one in HQ.

Added my connection information to the OP.

trentlad · 7 Jan 2013 at 22:50

Have you tried a different browser? Try Opera and see if it makes any difference.

I started having issues playing youtube clips on Chrome two days ago. Probably just a bad update.

LateX'Dog · 8 Jan 2013 at 07:50

I've added a monitor to my line and as you can see there is a lot of yellow packet loss, is that a bad thing?

KIA · 8 Jan 2013 at 09:59

The yellow is jitter, not packet loss. You should have a look at the Sky forum and see if anyone else is complaining about YouTube.

LateX'Dog · 10 Jan 2013 at 21:19

KIA said:
The yellow is jitter, not packet loss. You should have a look at the Sky forum and see if anyone else is complaining about YouTube.

I've had a quick look around and there doesnt seem to be any threads about it.

I've updated the monitor because i rebooted the router and it changed my IP.

Seems that now its effecting generic tasks, like downloading the newest version of flash took quite a while for some strange reason.

KIA · 10 Jan 2013 at 22:07

You do have some minor packet loss on the graph.

stevejigga · 10 Jan 2013 at 22:25

i get the same here im using chrome on sky unlimited pretty much the same speed as you and you tube is a nightmare for me to always buffering.

LateX'Dog · 10 Jan 2013 at 22:43

KIA said:
You do have some minor packet loss on the graph.

Ran a few speed tests:

Needless to say i should be getting 16mb minimum.

LateX'Dog · 10 Jan 2013 at 22:57

Just rebooted the router and now i'm getting this sync:

Code:

System Up Time: 0:06:15
Port 	Status 	TxPkts 	RxPkts 	Collisions 	Tx B/s 	Rx B/s 	Up Time
WAN 	MER 	1072 	1208 	0 	3006 	7800 	0:01:31
LAN 	Up 	5549 	5070 	0 	12597 	3918 	0:06:15
WLAN 	Up 	190 	61 	0 	185 	5 	0:05:53
ADSL Link 	Downstream 	Upstream
Connection Speed 	5824 kbps 	1088 kbps
Line Attenuation 	22.5 dB 	13.5 dB
Noise Margin 	6.1 dB 	8.0 dB

MissChief · 11 Jan 2013 at 02:51

So now you're getting less than 6 Meg. I'm not surprised you have trouble watching 1080p video

LateX'Dog · 11 Jan 2013 at 09:22

MissChief said:
So now you're getting less than 6 Meg. I'm not surprised you have trouble watching 1080p video

Thanks for your contribution to this thread, you've made 2 posts and they have both been completely pointless in every single way.

yashiro · 11 Jan 2013 at 15:23

It's possible it's a Sky issue. So much traffic flows from youtube that ISP's have special routes and policies in place to manage the load. Not so long ago Virgin was having similar issues due to dodgy cache servers.

Have you tested during the day and late at night?

LateX'Dog · 11 Jan 2013 at 16:31

yashiro said:
It's possible it's a Sky issue. So much traffic flows from youtube that ISP's have special routes and policies in place to manage the load. Not so long ago Virgin was having similar issues due to dodgy cache servers.

Have you tested during the day and late at night?

Yeah. It doesnt just seem to effect youtube now, its effecting normal browsing behaviour.

My sync speed has also slowed down a lot as well, i was syncing around 18mb before.

Just clicked on take speed test on youtube and it said:

Your average video speed at this location from 12 Dec 2012 to 10 Jan 2013 was 7.07 Mbps.

I'm currently struggling to buffer a 360p video of 30mins in length.

KIA · 11 Jan 2013 at 16:50

I would connect the router to the test socket & call support.

~Divine~Wind~ · 12 Jan 2013 at 01:01

LateX'Dog said:
Thanks for your contribution to this thread, you've made 2 posts and they have both been completely pointless in every single way.

Very much akin to the sky tech support on the phone, MissChief must work for sky I bet after the defending sky to the hilt in other threads

As above mate, test socket and check stats there.

Youtube issues with Sky

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