ZEN - Speed Problem

[Scream]

I have been with zen now for a few years and never had a problem. Now this past number of days, I have noticed browsing has become slow and what really got me wondering is when streaming videos started to buffer all the time.

My routers connection is around 3MB - 3.5Mb but according to speedtest.net, my download rate is around 0.26Mb/s and my upload is around 0.38Mb/s. My download is worse than my upload?

Now matter what file I try to download I can't get past 30k than the usual 150k+. Despite trying several different routers and usb modem via the test socket at the master socket, the speed doesn't get any better and the download rate remains below 0.30Mb/s.

My next door neighbour is with BT and speedtest.net reports their connection fine at 3.0+ Mb/s.

Can anyone offer any help in this situation. I thought maybe my quota had been reached but I never really go over 50% of my quota so thats not the case.

Zen wouldn't have throttled my connection would they?

If nothing changes tomorrow, I will have to ring them but some feedback from yourselves would be great.

 

[Scream]

Yes my line is synced at the rates below which is what puzzles me.

Here are the details:

Connection Speed 3136 kbps 448 kbps
Line Attenuation 50.0 db 23.5 db
Noise Margin 6.3 db 20.0 db

 

[Scream]

Just looked at the Bras profiles from my portal and these are the last few stats:

13/9/10 adsl2500
14/9/10 adsl2000
15/9/10 adsl1750
16/9/10 adsl1750
17/9/10 adsl250

 

[Scream]

While in the process of getting my information gathered for contacting Zen, my connection has jumped back to near what it should be. I think I will hold off from ringing Zen to see what this connection does throughout the day.

Very Strange.