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Old 10th Mar 2009, 09:00   #1
Spie
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Lightbulb DPD Appointed New Couriers for Overclockers UK

DPD appointed new couriers for Overclockers UK.

As part of our commitment to constantly improve customer service I am delighted to announce that with immediate effect DPD are now the official courier of Overclockers UK.

DPD were selected because of their outstanding performance within the computer trade and in particular their reliability of service and enhanced parcel handling resulting in greatly reduced damage claims. I am happy to report that a number of our delivery options have reduced in price and for heavy consignments the reduction is substantial.

All UK and UK Offshore delivery options are now live with DPD International being added this morning.

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Old 10th Mar 2009, 09:18   #2
Addicted
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That's cool, though i thought it was only recently that OcUK moved from City-Link to DHL?
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Old 10th Mar 2009, 09:22   #3
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Last October. When DHL were good they were good, but when they were bad ...

I'm confident DPD are the right choice for us and our customers.

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Old 10th Mar 2009, 09:28   #4
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Oh no.. that will be me looking for another retailer then... Things have been just fine the way they were... DHL was much better than CityLink...

Ive always liked shopping here, as for the most part, I can chose Royal Mail.. their depot is really close to me, and easy to collect from. All other couriers are out of town, and as I dont drive, it is very difficult to get to them...

Customers should have a choice, I dont mind paying a few quid extra to make things easy for me to collect or receive... It slamost just as annoying as couriers expecting you to be sat at home during the day waiting for a delivery.. like themselves, most of use work during these hours!!! Ive enven paid extra for Sat delviery, cos I know at the endo of the day, I will be there to collect, and it works out cheapter that trying to get to a deopt to collect an item...

I cant even find out where the OPD depot is, theres no information on their website, so if Im not in, where do I go to get it....

If this is now my only choice, then I may have to look elsewhere....

It does seem like RM may still be an option depending on what is ordered.. but Id still like to know where I have to go to collect from OPD...

GA-EX58-UD5 ~ I7 920 D0 @ 4GHZ ~ OCZ Gold 6GB ~ ASUS 4890
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Last edited by DrMekon; 10th Mar 2009 at 09:32.
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Old 10th Mar 2009, 10:10   #5
ninefoureight
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Think that is a very good point Mekon, if the depot is too far its definately an issue. Even with a car. I have to admit ive never heard of them or seen one of their vans around. Doesnt fill one with confidence.....
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Old 10th Mar 2009, 10:17   #6
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Quote:
Originally Posted by ninefoureight View Post
Think that is a very good point Mekon, if the depot is too far its definately an issue. Even with a car. I have to admit ive never heard of them or seen one of their vans around. Doesnt fill one with confidence.....
In GD, its been posted that DPD is the new name for Parcelforce. So maybe that's true.

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Old 10th Mar 2009, 12:18   #7
deshepherd
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Quote:
Originally Posted by [Cas] View Post
In GD, its been posted that DPD is the new name for Parcelforce. So maybe that's true.
Its parceline, not parcelforce, that's become DPD

see http://www.dpd.co.uk/dpdnewsletter_mar08.pdf
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Old 10th Mar 2009, 13:08   #8
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Just had a delivery from DPD. Guy seemed nice and refreshing to have an electronic signature request on receipt. Not had that from other courriers in a while. Admitedly not from ocuk though :P

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Old 10th Mar 2009, 14:27   #9
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Here's the full local depot list as promised. There's a few more than I thought.

No: Depot Phone No. Address
10 West London 0208 978 3843
28 Commercial Way
Park Royal
London
NW10 7XF

11 Woodford 0208 498 8643
Unit 1, Woodford T/E
Southend Road
Woodford Green
Essex
IG8 8HF

12 London South 0208 243 3606 Unit 1
Beddington Farm Road
Off Purley Way
Croydon
Surrey
CR0 4XB

13 Kings Cross 0207 391 8646 101 Camley Street
London
NW1 0PF

14 Dartford 01322 625643 Unit 3
20 Kennett Road
Crayford
Kent
DA1 4QN

15 Crawley 01293 893647 Whitworth Road County Oak Way
Crawley
West Sussex
RH11 7SS

16 Chelmsford 01245 232093
Chelmsford2: 01245 232056
Montrose Road
Dukes Park Ind Estate
Chelmsford
Essex
CM2 6TE

18 London Bridge 0207 394 3968
Unit 5
Mandela Way
Southwark
SE1 1SE

19 Isle of Wight 02380 344644 Unit 1, Enterprise Way
Somerton Business Park
Newport Road
Cowes
Isle of Wight

20 Maidstone 01622 714646 Unit C
Riverside Business Park
New Hythe Lane
Larkfield
ME20 6WT

21 Southampton 02380 258646 Unit F
Omega Enterprise Park
Electron Way
Chandlers Ford
Southampton
SO53 4SE

22 Dunstable 01582 470643 Unit 16
Humphreys Road
Woodside Estate
Dunstable
LU5 4TP

23 Reading 01189 232643 Units 1 3
Commercial Close
Commercial Road
Reading
RG2 0QS

24 Newbury 01635 812643 Hambridge Lane
Hambridge Road
Newbury
Berks
RG14 5TU

25 Gloucester 01452 727196 Jessop Court
Waterwells Business Prk
Quedgeley
Gloucester
GL2 2AP

26 Leicester 0116 250 1606 28a Centurion Way
Meridian Business Park
Leicester
LE19 1WH

27 Bournemouth 01202 850300
Unit 1 & 2, Arial Park
Uddens Trading Estate
Wimbourne
Dorset
BH21 7NL

28 Geopost Wembley
(Park Royal) 0208 601 7643 Unit 2, Athlon Road
Alperton
Wembley
Middlesex
HA0 1YJ

30 Birmingham 0121 665 3343
Broadwell Works
Birmingham Road
Oldbury
B69 4DA

31 Thetford 01842 855646
10a Burrel Way
Stephenson Ind Est
Thetford
Norfolk
IP24 3RW

32 Rushden 01933 414645 Unit 17, Norris Way
Sanders Lodge Ind Est
Rushden
Northamptonshire
NN10 6BP

33 Peterborough 01733 842643 Empire House
Saville Road
Westwood Ind Estate
Peterborough
PE3 7PR

34 Cardiff 02920 772643 Spring Meadow Ind Park
Mardy Road
Rumney
Cardiff
CF3 2ES

35 Bristol 01179 415605 Units B1/B2
Kingsland Estate
St. Philips Road
Bristol
BS2 0JZ

36 Exeter 01392 449643 Heron Road
Sowton Ind. Estate
Exeter
EX2 7LL

37 Cornwall 01872 574643 Victoria Business Park
Roche
St. Austell
Cornwall
PL26 8LX
38 Swansea 01792 704643 Unit 1, Wyndham Court
Clarion Close
Swansea Enterprise Pk
Swansea
SA6 8QZ

39 Yate
(West Coast Express) 01179 374700
Unit 21
Pucklechurch Ind Estate
Pucklechurch
Bristol
BS16 9QH

40 Manchester 0161 777 4606 Northbank Industrial Est
Bessemer Road
Irlam
Manchester
M44 5BF

41 Nottingham 01159 777646 Unit 8
Centurion Business Ctr
Dabell Avenue
Blenheim Ind Estate
Nottingham
NG6 8WA

42 Leeds 0113 292 5642 Network House
Middleton Grove
Leeds
LS11 5PX

43 Warrington 01925 605646 Unit 20
Stretton Green Ind Est
Langford Way
Appleton
Warrington
WA4 4TQ

44 Abergele 01745 357843 Unit D
Tir Llwyd Ent Park
Kinmel Bay
Clwyd
LL18 5JN

45 Preston 01772 662606 Millennium Road
Millennium City Park
Preston
PR2 5BL

46 Sheffield 01142 572647 Unit 2
Thorncliffe Ind Estate
Brookdale Road
Chapeltown
Sheffield
S35 2PW

48 Stoke 01782 578643 Unit 21/22
Roseville Road
Parkhouse Ind Est West
Newcastle Under Lyme
Staffordshire
ST5 7EF

49 York 01904 476642 Plot 5, Centurion Park
Clifton Moorgate
York
YO30 4RY

50 Glasgow 0141 305 3643 104 Fullarton Drive
Cambuslang
Investment Park
Cambuslang
Glasgow
G32 8FA

51 Edinburgh 0131 335 4043 Unit 23
Cliftonhall Road
Newbridge
Edinburgh
EH27 8PW

52 Aberdeen (Express) 01224 878686 Ocean Trade Centre
Minto Avenue
Altens Industrial Estate
Aberdeen
AB12 3JZ

54 Newcastle 0191 402 5643 Unit 4
Monkton Business Park
Hebburn
South Tyneside
NE31 2JZ

55 Carlisle 01228 829643 Unit 2
Kingstown Ind Estate
Brunthill Road
Carlisle, Cumbria
CA3 0HA

56 Glasgow 2 01698 811235 Unit 3
Tannochside Drive
Uddingston
Glasgow
G71 5PD

71 Dublin 00353 18425122 Unit 53
Airways Ind Estate
Santry
Dublin 17

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Old 10th Mar 2009, 14:57   #10
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Must say I am very disappointed with this turn of events. As a long term purchaser along with several friends of mine here in Gibraltar I feel the service has taken a big step back for me.

DPD does not deliver to Gibraltar and I am not willing to purchase items to only be able to send via extremely expensive and poor parcelforce or for a couple of pounds less royal mail international service (which is also just as poor).

When I called OcUk the response basically was thats what there is which I respect but it doesnt feel very supportive towards dedicated and frequent customers.

I myself also admit that I have never heard of this courier company myself and seems to be limited only to Uk area. Could something be done for Gibraltar residents ? Who I remind you are also british citizens :P
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Old 10th Mar 2009, 15:02   #11
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Odin, I am aware of this problem and I assure you I am looking for a Gibraltar solution. We do value your business and will do all we can to rectify the situation.

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Old 10th Mar 2009, 15:08   #12
Odin
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Thank you for the response. I will keep an eye on it as I have another order pending in my basket at the moment. If I see a service become available I will add more things on and complete the checkout.

Once again thanks for the response !!
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Old 10th Mar 2009, 15:11   #13
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As an interim measure I have reduced the cost of Parcelforce Euro48 service to Gibraltar from 42 to 35 for a 30KG Parcel.

I hope this helps.

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Old 10th Mar 2009, 15:26   #14
Odin
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Once again thanks for your response and support. Unfortunately I would still rather wait for a better option. I still feel the price is quite high for the weight of the contents of my order I am sure does not come close to 30kgs (including packaging). This is also combined with the fact that it takes about a week or more for it to arrive in Gibraltar + I have to collect the packages myself at awkward working hours

So essentially its paying alot more money for a much poorer and slower service.

But I will remain true to my OcUk Colours and be patient
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Old 10th Mar 2009, 15:59   #15
DrMekon
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Sorry OC.. looks like I will be shopping elsewhere if Royal Maill or Sat delivery is too expensive...

21 Southampton 02380 258646 Unit F
Omega Enterprise Park
Electron Way
Chandlers Ford
Southampton
SO53 4SE

No good for me.. its further out than most couriers...

Not happy..

Wouldnt mind if couriers could call you when they are on route.. I work 15 mins from home, and could get back to receive items.. but they wont do this. They wont deliver to me work address either...

I wonder how much time and money is wasted by couriers trying to deliver when most people are at work..

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***PONDERING THE CRUCIAL 128GB M225 SSD***
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Old 10th Mar 2009, 16:04   #16
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Couriers make deliveries to delivery addresses. All possible enquiries indicate that DPD are amongst the best in the business at a price customers are prepared to pay.

Depots exist as distribution centres for delivery vans. Nothing more.

Have a look at their Superhub - http://www.youtube.com/watch?v=IEgS3kAENjw

If you won't even give them a try (which after you have made 7 more posts will be free) then I'm sorry I can't help you.

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Old 10th Mar 2009, 22:53   #17
inflynx
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Delivery prices appear to remain the same. Not sure how this is better for me as to a consumer, but to be fair I had no issues with neither CityLink nor DHL. If DPD is no worse than previous two I don't think I'd care who buzzes my door.
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Old 11th Mar 2009, 08:28   #18
DrMekon
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I may certainly try tem.... but anticipate the usual, of not being in when they deliver, then wondering how on earth Im going to get to Chnadlers Ford and wondering how mcuh more that will cost me...

I have a general rule if I cnat use Royal Mail, then I will shop elsewhere.. simple.. Unless of course, I actually have a day off work and nothing better to do than sit in all day...

Quote:
Delivery prices appear to remain the same
If prices have remained the same for the consumer, then why change, unless of course it benefits yourselves more...

I thought maybe at least a Poll in the forum for members to be able to state if they have any issues with the existing courier, and even chose their preferred.. just to see what the general consensus was...

lol.. 6 more posts..!!!

Dont I already qualify...????

Quote:
This offer applies to
OcUK Forums members who have 250 or more posts and have been registered for over 90 days, or
OcUK Forums members who have been registered for over 12 months and made at least 100 posts

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Old 11th Mar 2009, 12:50   #19
sir-les-mp
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Well im another loser in the changing of couriers
with DHL i would pay just over 13 for next day delivery
now im paying just over 12 for a 2 day delivery service
I suppose thats what i get for living on a scottish island.

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Old 11th Mar 2009, 12:53   #20
Odin
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After speaking to several friends of mine today here in Gibraltar who I know purchase with OcUk they are also very disappointed with this announcement.
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Old 11th Mar 2009, 18:25   #21
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Odin. I hear what you are saying and I may have some good news for you.

DPD are already working out to be a massive improvement to our UK business and I'm really glad we made the change.

As you may or may not know DHL International, which you have been using, are a totally seperate division from DHL UK, whose abysmal performance is responsible for this change. We have an accounting issue to resolve with DHL International - a 50K overcharge since October - but as soon as it is, which I hope will be within the next week, we'll be reinstating the DHL International service

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Old 11th Mar 2009, 19:28   #22
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Excellent!! Already looking forward to making my order soon then

Thanks for the updates
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Old 11th Mar 2009, 21:38   #23
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Actually wanted to buy something yesterday. Put it in the basket for later and delivery cost was 8.50. This afternoon I came back to purchase and delivery became 9.50 for the same next day! Why?

Additionally with these prices a simple delivery of a CPU (which is a little box 100 grams) to London costs 7.75! That is way too expensive! With CityLink it would have been around 6.
Last edited by inflynx; 11th Mar 2009 at 21:43.
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Old 11th Mar 2009, 22:29   #24
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We haven't used City-Link for nearly 6 months but with DHL 100g was 6.99 and with DPD it is 7. All plus VAT but I can guarantee DPD are in a different league from City-Link or DHL. So far this week we haven't had a loss or any damage. With the above couriers we would get between 5 and 10 per day.

I was offered a next day courier contract at 3 per parcel. Did some research and the service was crap. I'm happy we've chosen the right company. Pay peanuts get monkeys.

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Old 11th Mar 2009, 22:35   #25
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Out of pure curiosity, roughly how many orders a day do OCUK take?

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Old 11th Mar 2009, 22:36   #26
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We ship between 800 and 1500 orders per day.

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Old 11th Mar 2009, 22:42   #27
ShaggyRS6
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Been an OCUK customer since the start.

City Link were poor and ruined at least 2 of your top of the Range PC's that had to be sent back.

DHL started really well, I mean REALLY well, they were superb, then the last year or so they have been really poor. Damaged boxes mostly for me. The worse bit was they were NEVER on time for me, EVER.

Lets hope these dudes do well.

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Old 11th Mar 2009, 22:47   #28
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The 2 biggest problems with DHL were an incredible number of damages and failed collections. Apart from that they were OK, but as an overall package they simply didn't make the grade.

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Old 11th Mar 2009, 22:51   #29
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Quote:
Originally Posted by DrMekon View Post
Dont I already qualify...????
You do indeed. I look forward to receiving your order which will be shipped by our new superior courier free of charge

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Old 11th Mar 2009, 22:53   #30
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The 2 biggest problems with DHL were an incredible number of damages and failed collections. Apart from that they were OK, but as an overall package they simply didn't make the grade.
The lack of collections then may attribute to the never arriving on time issues I always seemed to have had.

Pretty much every box I got was damaged. Luckily the stuff inside was ok.

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