Soldato
- Joined
- 1 Oct 2006
- Posts
- 13,900
Be interested to know how the denizens of Motors would handle this.
I purchased an approved used car from a VW main dealer a couple of weeks back, it was "just in" to the dealer so needed preparation before it could be released to me. Namely: a wheel needed a refurb, small scratch needed attention and the sticking point - a recall had to be carried out.
I was assured that all of these things would take a few days, including taking the car to a group service centre to carry out the recall. It's an EV battery related recall, so needed a High Voltage certified Engineer to carry out. I left a small deposit to secure the car, did the deal and went on my way.
The day of collection comes... and goes. At 6:15pm I get a missed call from the sales dude, then an email half an hour later explaining that a part needed for the recall is on backorder with no ETA and "drop me an email, or call to discuss". I replied that night asking:
1) What are my options as you see them?
2) I have signed the finance agreement, what bearing does this delay have on that?
3) Was the delay really down to a £3 clip (they left the backordered part number thread on the email chain).
That was Wednesday, I have now mailed twice (want to keep a paper trail, hence not calling) and nobody has even acknowledged my mail. Second mail had the Sales Manager in CC.
I negotiated pretty hard, and got a good discount, PX for my current car as well as warranty, paint and wheel car, service plan etc. so I'm reluctant to walk away just yet and let all that slide (plus I still really want the car) but at the same time the poor communication and lack of ETA is making me think walking away is probably the better option.
The tinfoil part of my brain thinks the sales dude isn't particularly fussed about this transaction due to the deal done, so he's happy to let me walk away so he can remarket the car. Possibly overthinking that though and attributing to malice what could easily be explained by a poor sales experience.
I purchased an approved used car from a VW main dealer a couple of weeks back, it was "just in" to the dealer so needed preparation before it could be released to me. Namely: a wheel needed a refurb, small scratch needed attention and the sticking point - a recall had to be carried out.
I was assured that all of these things would take a few days, including taking the car to a group service centre to carry out the recall. It's an EV battery related recall, so needed a High Voltage certified Engineer to carry out. I left a small deposit to secure the car, did the deal and went on my way.
The day of collection comes... and goes. At 6:15pm I get a missed call from the sales dude, then an email half an hour later explaining that a part needed for the recall is on backorder with no ETA and "drop me an email, or call to discuss". I replied that night asking:
1) What are my options as you see them?
2) I have signed the finance agreement, what bearing does this delay have on that?
3) Was the delay really down to a £3 clip (they left the backordered part number thread on the email chain).
That was Wednesday, I have now mailed twice (want to keep a paper trail, hence not calling) and nobody has even acknowledged my mail. Second mail had the Sales Manager in CC.
I negotiated pretty hard, and got a good discount, PX for my current car as well as warranty, paint and wheel car, service plan etc. so I'm reluctant to walk away just yet and let all that slide (plus I still really want the car) but at the same time the poor communication and lack of ETA is making me think walking away is probably the better option.
The tinfoil part of my brain thinks the sales dude isn't particularly fussed about this transaction due to the deal done, so he's happy to let me walk away so he can remarket the car. Possibly overthinking that though and attributing to malice what could easily be explained by a poor sales experience.
