BT Smart hub released

Caporegime
Joined
18 Oct 2002
Posts
26,103
If you want advanced stuff then don't look for it in an ISP-supplied router. They are designed to keep the amount of support calls to a minimum and compete on areas that marketing deem important (whether they are beefy enough for the connections, is the Wi-Fi any good etc.), not for people who like to tweak things.
 
Soldato
Joined
20 May 2011
Posts
5,997
Location
Aberdeen, Scotland
If you want advanced stuff then don't look for it in an ISP-supplied router. They are designed to keep the amount of support calls to a minimum and compete on areas that marketing deem important (whether they are beefy enough for the connections, is the Wi-Fi any good etc.), not for people who like to tweak things.

The problem is when they make it difficult, if not impossible, to turn the thing into a modem only.

Especially when the white modem boxes are on the way out.
 
Caporegime
Joined
18 Oct 2002
Posts
26,103
I'd like to see an ISP-supported device with a bridge mode to be fair - ISP handles making sure it plays nicely on the network, keeps the firmware up-to-date etc, then that device becomes the demarcation of responsibilities when troubleshooting.

The BT Business Hub will do this, it would be nice if they made the feature available to home users as well.
 
Associate
Joined
5 Jul 2015
Posts
251
Location
Reading, UK
I'd like to see an ISP-supported device with a bridge mode to be fair - ISP handles making sure it plays nicely on the network, keeps the firmware up-to-date etc, then that device becomes the demarcation of responsibilities when troubleshooting.

The BT Business Hub will do this, it would be nice if they made the feature available to home users as well.
+million and more

I don't know if I should but angry face or thumbs up here.
 
Soldato
Joined
20 May 2011
Posts
5,997
Location
Aberdeen, Scotland
The business hub sounds like it has all the features the home hub SHOULD have in the first place.

Otherwise, I have to keep using those white boxes and telling BT on the phone that I won't use their hubs as they suck.
 
Associate
Joined
17 Dec 2015
Posts
279
Smart Hub arrived yesterday and seems to be exactly the same size as the HH5 it replaced. They even give you a bag to send your ould router back to them free of charge for recycling, but I think I'll reset mine and get a few £ for it on an auction site.

Initial set-up was fine, though there was on annoying restriction. On the HH5, I had set-up the 2.4 and 5Ghz frequencies with different SSID name and wanted to set-up the Smart Hub with the same SSIDs and passwords to avoid updating all existing devices manually. 2.4 was fine, but for the 5Ghz frequency, the Smart Hub automatically puts a -5 suffix to the name, and there's no way you can get rid of it.

Parental Controls have a bit more fine tuning available. I can now have different profiles for my kids devices for different days of the week (e.g. give them an extra hour at the weekends when they don't have school next morning).

Overall, it seems to handle multiple devices much better than the HH5, as we experienced less slow downs than normal. My desktop computer which is furthest away from the router now gets an extra 5 Mb/s download throughput, but overall signal strength is about the same or slightly better.

Another bonus is that it reports the amount of data downloaded and uploaded by device, so no longer can the kids get away with the excuse of "I'm not downloading anything that would make the internet run slow..." In the 4 hours of normal internet use, our household had downloaded just under 8Gb, the majority of which was accounted for by our two teenagers! Good job we have an unlimited package through BT.
 
Associate
Joined
18 Oct 2002
Posts
1,717
Location
Hemel
Got mine yesterday too. The WiFi is indeed much better, just as advertised.

The only down side I've found so far is that it still seems to have a problem with Port Forwarding incoming VPN (1723) connections. Their help guide says there should be a VPN option when you select the protocol under Port Forwarding as below...

smart_hub_port_9.png


Yet that isn't an option on mine!
 
Caporegime
Joined
28 Jan 2003
Posts
39,876
Location
England
Aces. Thanks.

Are people managing to get these free if you are in a BT contract for broadband? I have until Feb 17 and they want me to pay £50 for it, either that or I can increase my costs (got a special offer from BT at the moment of £17 for Infinity 2) and they want to increase that to £28.50 for a free hub.
 
Last edited:
Joined
27 Jul 2005
Posts
13,050
Location
The Orion Spur
I see some of you have got some good reductions on their BT infinity 2, best they could offer me was £26.50 cheeky buggers, I on hold now to BT again, going to push them a bit harder this time!


edit

How on earth did some of get your deals on infinity? spoke to cancellation team and they were having none of it!! won't even budge a pound!

I told them about some of the deals people got on here and she straight up didn't believe me!
 
Last edited:
Caporegime
Joined
28 Jan 2003
Posts
39,876
Location
England
I was at the end of my contract and just phoned up asking what they could do for me, offered me £17 for BB (infinity 2) for 12 months plus the £17 line rental and then £2 for BT sport hd, all that for circa £38 month

I didn't even have to speak to cancellations, the nice girl sorted me out.
 
Last edited:
Back
Top Bottom