Hi all, hope someone can help before I have to send the laptop back under warranty.
Basically I have an MSI GT62VR 6RE bought a few weeks ago with a few issues.
The first one is that it often cannot cold boot up, it appears as if it has booted up but the screen is blank and it will not switch off until I perform a hard switch off. Usually it then boots fine.
The second problem is that when playing some (not all games), it appears to reset the graphics card or driver, causing no signal for a few seconds on any external monitor and crashes the game that is open.
I have download and updated the bios for laptop and graphics card, tried the MSI drivers as well as the latest windows and component drivers, even re-installed windows 10.
Thanks for any help you may offer
Basically I have an MSI GT62VR 6RE bought a few weeks ago with a few issues.
The first one is that it often cannot cold boot up, it appears as if it has booted up but the screen is blank and it will not switch off until I perform a hard switch off. Usually it then boots fine.
The second problem is that when playing some (not all games), it appears to reset the graphics card or driver, causing no signal for a few seconds on any external monitor and crashes the game that is open.
I have download and updated the bios for laptop and graphics card, tried the MSI drivers as well as the latest windows and component drivers, even re-installed windows 10.
Thanks for any help you may offer